In the grab below, we need to add a new starter, Alisha Acar to a matter wall. Her user account hasn't synced to the IntApp system yet
Jira changed the way that new users are synced.
Adrian Sutantio has built a new connector to import future new users.
If you find a user that is missing, he can import them. He is reviewing any people that are missing so that list should go to zero soon.