Below has been communicated to Experteq as Admin onboarding and offboarding.
Onboarding
- Account provisioning will now happen internally at Maddocks.
- A ticket is to be submitted to help.desk@maddocks.com.au with the following information for an account to be provisioned:
Name, Experteq email address, phone number, team, required access.
- We will supply then supply the user with a ‘Magic Link’ for HYPR, in conjunction with a short enrolment/usage, guide on BeyondTrust and HYPR
Offboarding
- Experteq to disable user account on final day.
- Experteq to forward this information to help.desk@maddocks.com.au immediately so we can follow our portion of the off-boarding process.
Note: This article and experteq team to be updated once user admin access template is finalised so it can be filled and attched to the ticket once submitted.