Cloud PCs are dedicated, stand-alone, persisitent virtual machines. This means that unlike Citrix, each user has their own dedicated VM. They are not sharing it with other users.
Therefore, they are effectively like a physical laptop, and can be managed via Intune. They can be rebooted, have changes made such as software installations (though not recommended) etc.
Locating the Cloud PC you need to administer
- Navigate to Devices -> Device Onboarding -> Windows 365 -> All Cloud PCs.
- From the list select the Cloud PC you need to administer.
Restarting a Cloud PC
Users have the ability to restart their own Cloud PC. Either via the start menu, or via the Windows App.
But if they need you to do it for them, you can do it remotely via Intune.
Restoring a Cloud PC
Cloud PCs are backed up daily. If a user has an issue and you'd like to restore their PC to a previous day, then you can do this.
Note: the restore process will take about 15 minutes, during which the Ckoud PC is inaccessbile to the user.
Reprovisioing a Cloud PC
If an issue hasn't been resolved by a restore, and you are out of options, then you can repovision their machine.
IMPORTANT - This is effectively wipeing and reloading their VM from cratch. All their customisations will be gone. It's just like giving them a brand new laptop.