Code Error Cause and Resolution
10100 HYPRErrorInvalidParameters
Parameters supplied were not valid for the specified operation.
What to do?

Try again or request support for more assistance.
10100 HYPRErrorInvalidParameters
SHA256 result not available.
What to do?

Check debugger logs for more details.
10101 HYPRErrorRegistrationFailed
The registration operation failed.
What to do?

Try again or request support for more assistance.
10102 HYPRErrorAuthenticationFailed
The authentication operation failed.
What to do?

Try again or request support for more assistance.
10103 HYPRErrorDeregisterFailed
Deregistration failed.
What to do?

Please try again or request support for more assistance.
10104 HYPRErrorRemoteDeviceRegistrationFailed
Unable to register the remote device.
What to do?

Try again or request support for more assistance.
10105 HYPRErrorRemoteDeviceSetupRegistrationFailed
Unable to register the remote device.
What to do?

Try again or request support for more assistance.
10106 HYPRErrorRemoteDeviceCompleteRegistrationFailed
Pairing failed.
What to do?

Please try again or request support for more assistance.
10107 HYPRErrorRemoteDeviceUnlockFailed
Unable to unlock the computer due to the connectivity issues
What to do?

Ensure that computer you're trying to login into is connected to the internet. Try to unlock the same computer again after 1 minute. Use the Offline PIN if the steps above didn't help.
10108 HYPRErrorRemoteDeviceCancelUnlockFailed
Unable to cancel the authorized unlock (eg. unlock windows machine)
What to do?

It looks like you are offline, so we couldn't cancel the unlocking process. Check that you are connected to the internet and try again.
10109 HYPRErrorRemoteDeviceAuthenticationFailed
Unable to complete the remote device authentication (eg. push notification-based operation for web login or transaction)
What to do?

We couldn't reach your device to unlock it. Check that it's turned on, and that you are connected to the internet, then try again.
10110 HYPRErrorRemoteDeviceDeregisterFailed
Unable to complete the deregister of one or more remote devices
What to do?

Check that you are connected to the internet and try again.
10111 HYPRErrorInsufficientPermission
No camera permissions were granted required by Sensory Face Authenticator.
What to do?

Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted.
10113 HYPRErrorStatusUpdateFailed
Unable to successfully complete status request
What to do?

It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.
10114 HYPRErrorResetAppFailed
Unable to successfully complete reset app
What to do?

It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.
10999 The operation was cancelled What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
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User Agent Errors (10100x-10107x)


101000 HYPRErrorUserAgent
User Agent error.
What to do?

HYPRCore error
101001 HYPRErrorUserAgentRegistrationGetRequestError
FIDO Registration get request failed.
What to do?

Try again or request support for more assistance.
101002 HYPRErrorUserAgentRegistrationInvalidUAFResponse
FIDO Invalid UAF registration response received.
What to do?

Try again or request support for more assistance.
101003 HYPRErrorUserAgentRegistrationSendRequestError
FIDO Registration send request failed.
What to do?

Try again or request support for more assistance.
101004 HYPRErrorUserAgentAuthenticationGetRequestError
FIDO Authentication get request failed.
What to do?

Try again or request support for more assistance.
101005 HYPRErrorUserAgentAuthenticationInvalidUAFResponse
FIDO Invalid UAF authentication response received.
What to do?

Try again or request support for more assistance.
101006 HYPRErrorUserAgentAuthenticationSendRequestError
FIDO Authentication send request failed.
What to do?

Try again or request support for more assistance.
101007 HYPRErrorUserAgentDeregisterGetRequestError
FIDO Deregistration get request failed.
What to do?

Try again or request support for more assistance.
101008 HYPRErrorUserAgentDeregisterInvalidUAFResponse
FIDO Invalid UAF deregistration response received
What to do?

Try again or request support for more assistance.
101009 HYPRErrorUserAgentDeviceSetupGetRequestError
Remote Device setup request failed.
What to do?

Try again or request support for more assistance.
101010 HYPRErrorUserAgentDeviceSetupSendRequestError
Remote Device registration request failed.
What to do?

Try again or request support for more assistance.
101011 HYPRErrorUserAgentDeviceSetupNewUserError
Remote Device registration for new user failed.
What to do?

Try again or request support for more assistance.
101012 HYPRErrorUserAgentDeviceSetupExistingUserError
Remote Device registration for existing user failed.
What to do?

Try again or request support for more assistance.
101013 HYPRErrorUserAgentDeviceUnlockAuthenticationError
Remote Device unlock authentication failed.
What to do?

Try again or request support for more assistance.
101014 HYPRErrorUserAgentDeviceUnlockAuthorizationError
Remote Device unlock failed.
What to do?

Try again or request support for more assistance.
101015 HYPRErrorUserAgentDeviceUnlockAuthenticationHMACError
Remote Device Authentication HMACs generation failed.
What to do?

Try again or request support for more assistance.
101016 HYPRErrorUserAgentDeviceUnlockAuthorizationCompleteError
Remote Device unlock failed.
What to do?

Try again or request support for more assistance.
101017 HYPRErrorUserAgentDeviceCredentialsNotFound
Remote Device credentials not found during OOB authentication.
What to do?

Try again or request support for more assistance.
101018 HYPRErrorUserAgentDeviceAuthenticateWithShoveFailed
Remote Device OOB authentication failed.
What to do?

Something went wrong with your authentication method. Please try again.
101019 HYPRErrorUserAgentNoProfileRegistered
No registered profiles found.
What to do?

Try again or request support for more assistance.
101020 HYPRErrorUserAgentNoUserAccountRegistered
Operation failed.
What to do?

Please try again or request support for more assistance.
101021 HYPRErrorUserAgentDeviceStatusUpdateError
Remote Device status update failed.
What to do?

Try again or request support for more assistance.
101022 HYPRErrorUserAgentDeviceCancelUnlockError
Remote Device Cancel unlock failed.
This error indicates that the user was trying to cancel the authenticate request, but it failed due to the computer's connectivity issues.

What to do?

1. Wait 2 minutes and try again.
2. If the issue persists, contact your Support to verify connectivity before trying again.
3. If the issue persists, record the trace ID displayed on the error screen, and escalate to a Control Center administrator to analyze the logs.
101023 HYPRErrorUserAgentDeviceCancelUnlockSessionRetrieveError
Operation failed.
What to do?

Please try again or request support for more assistance.
101024 HYPRErrorUserAgentDeviceDeregisterSessionRetrieveError
Operation failed.
What to do?

Please try again or request support for more assistance.
101025 HYPRErrorUserAgentDeviceFidoGetSessionSaveError
Operation failed.
What to do?

Please try again or request support for more assistance.
101026 HYPRErrorUserAgentDeviceFidoSendRegSessionSaveError
Operation failed.
What to do?

Please try again or request support for more assistance.
101027 HYPRErrorUserAgentDeviceFidoSendAuthSessionSaveError
Operation failed.
What to do?

Please try again or request support for more assistance.
101028 HYPRErrorUserAgentDeviceSetupSessionSaveError
Failed to save Remote Device session during setup.
What to do?

Try again or request support for more assistance.
101029 HYPRErrorUserAgentDeviceRegistrationsSessionSaveError
Operation failed.
What to do?

Please try again or request support for more assistance.
101030 HYPRErrorUserAgentDeviceAuthorizeUnlockSessionSaveError
Operation failed.
What to do?

Please try again or request support for more assistance.
101031 HYPRErrorUserAgentDeviceUnlockLoggedOutError
Attempt to lock an already locked workstation or the workstation does not exist.
What to do?

Try again or request support for more assistance.
101032 HYPRErrorUserAgentDeviceUnlockUnlockedError
Attempt to unlock an already unlocked workstation.
What to do?

1. Try to unlock the account again. 2. Attempt to restart the computer and initiate the unlock again.
101033 HYPRErrorUserAgentWebProfilesLimitReached
You've reached the limit of paired web accounts.
What to do?

Unpair an account you're not using and try again.
101034 HYPRErrorUserAgentWorkstationProfilesLimitReached
You've reached the limit of paired devices.
What to do?

Unpair a computer you're not using and try again.
101035 HYPRErrorUserAgentWorkstationsLimitReached
Workstations limit reached.
What to do?

You've reached the limit of paired devices. Unpair a computer you're not using and try again.
101036 HYPRErrorUserAgentWebRemoteDeviceAlreadyPaired
The account on the current server already paired. Users can't re-pair the same account, de-registration is needed first.
What to do?

Remove this account before trying to pair again. Ensure that you don't have this account paired on mobile app already.
101037 HYPRErrorUserAgentWorkstationRemoteDeviceAlreadyPaired
The workstation on the current rp already paired.
What to do?

This computer is already paired with your HYPR app. You can unlock it from the home screen.
101038 HYPRErrorUserAgentWorkstationRemoteDeviceAuthorizationRejected
This error means that Active Directory Services rejected the authentication or the certificate enrollment. Usually, this will accompany a 403 status code for the authorization request.
What to do?

This error could indicate the misconfiguration of Active Directory Services and may require the system administrator to review logs for more information. For more details, please check HYPROneService, the HYPRCredProvider log files, and the Event Viewer logs from the workstation to which the user is trying to authenticate. Send obtained logs to HYPR Support for more assistance.
101039 HYPRErrorUserAgentDeviceUnlockInvalidEncCounterError
Operation failed.

101040 HYPRErrorUserAgentOfflineAccessError
Offline token access problem.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
101041 HYPRErrorUserAgentOfflineAccessNotAvailableError
Offline token access not available.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
101042 HYPRErrorUserAgentOfflineAccessNotEnabledError
Offline token access not enabled.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
101043 HYPRErrorUserAgentDeviceNotFound
Offline mode failed.
What to do?

Please try again or request support for more assistance.
101044 HYPRErrorUserAgentZeroOfflineTokensLeft
Offline mode failed.
What to do?

Please make sure you are connected to the internet, next time you are unlocking your computer.
101045 HYPRErrorUserAgentRetrieveLoginCertError
Authentication failed.
What to do?

We are unable to authenticate you due to an error. Please delete this workstation and re-pair.
101046 HYPRErrorUserAgentRemoteDeviceNotFound
Operation failed.
What to do?

There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.
101047 HYPRErrorUserAgentRemoteDeviceCredentialsNotFound
Operation failed.
What to do?

There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.
101048 HYPRErrorUserAgentRemoteDeviceCredentialsUnarchiveFailed
Operation failed.
What to do?

There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.
101049 HYPRErrorUserAgentKeychainRetrievalFailed
Operation failed
What to do?

Please try again or request support for more assistance.
101050 HYPRErrorUserAgentInvalidDeepLink
Invalid Deeplink.
What to do?

Please provide a valid deep link
101051 HYPRErrorUserAgentOOBAuthenticationCancelFailed
OOB Authentication cancelation failed.
What to do?

1. User should try again in 3 minutes. 2. If the problem is still happening then Admin need to collect logs and analyze it.
101052 HYPRErrorUserAgentDeviceRegistrationCancelFailed
Device registration cancelation failed.
What to do?

1. User should try again in 3 minutes. 2. If the problem is still happening then Admin need to collect logs and analyze it.
101053 HYPRErrorUserAgentAccountNotFound
Unable to find user account.
What to do?

Please try again or request support for more assistance.
101054 HYPRErrorUserAgentAuthenticatorNotRegistered
Authenticator is not registered.
What to do?

Please make sure that the authenticator is registered
101055 HYPRErrorUserAgentPushExpired
Push Notification Expired.
What to do?

User should try to authenticate again.
101056 HYPRErrorUserAgentDeviceLockError
Remote Device lock failed.
What to do?

Check if workstation has internet access - Try again or request support for more assistance
101057 HYPRErrorUserAgentOOBAuthNotSupportedForThisMachineType
Pending OOB Auth not supported for this machine type.
What to do?

User should attempt to request pending OOB Authentication for web machines only.
101058 HYPRErrorUserAgentOOBAuthAlreadyHandledForThisSession
The session for this OOB Authentication request is handled already.
What to do?

User should try to login trigger the login on the website one more time before trying to get the pending OOB Authentication request.
101059 HYPRErrorUserAgentPendingOOBAuthError
Pending OOB Authentication error.
What to do?

In most of the cases - because there is no pending auth at the moment, either user didn't trigger it from the web or it is expired already.
101060 HYPRErrorUserAgentServerDeviceLockError
We couldn’t lock your computer. Please try again later or contact your Admin if this keeps happening.
What to do?

Check if the workstation has Internet access; try again or contact HYPR Support to verify the feature  is enabled.
101061 HYPRErrorUserAgentUnknownQRCodeType
Unknown QR code type.
What to do?

Reach the support.
101062 HYPRErrorUserAgentDomainMachineAlreadyRegisteredForThisUser
If user has Domain machine registered for this user, the attempt to register VDI machine will fail.
What to do?

Don't try to register VDI machine for the user with already registered Domain machine
101063 HYPRErrorUserAgentOOBAuthenticationFailureReportingFailed
OOB mobile authentication failure request failed.
What to do?

Failed to authenticate. User should try to authenticate again.
101064 HYPRErrorUserAgentRegistrationHYPRVersionLowerThanSupported
HYPR App/SDK Version lower than supported during registration.
What to do?

Update HYPR App/SDK.
101065 HYPRErrorUserAgentRegistrationIOSVersionLowerThanSupported
iOS Version lower than supported during registration.
What to do?

Update iOS version.
101066 HYPRErrorUserAgentAuthenticationHYPRVersionLowerThanSupported
HYPR App/SDK version lower than supported during authentication.
What to do?

Update HYPR App/SDK
101067 HYPRErrorUserAgentAuthenticationIOSVersionLowerThanSupported
iOS Version lower than supported during authentication.
What to do?

Update iOS version.
101068 HYPRErrorUserAgentRegistrationHYPRAndIOSVersionLowerThanSupported

HYPR App/SDK Version and iOS lower than supported during registration.
What to do?

Update HYPR App/SDK and iOS.
101069 HYPRErrorUserAgentAuthenticationHYPRAndIOSVersionLowerThanSupported HYPR App/SDK Version and iOS lower than supported during authentication. What to do?

Update HYPR App/SDK and iOS.
101070 HYPRErrorUserAgentCertificateReenrollmentFailedUnlockComplete
Unlock failed. Unlock complete response new cert invalid.
What to do?

Attempt to unlock again.
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API / Endpoint Errors (101071-101074)


101071 HYPRErrorUserAgentAuthenticationHYPRAndIOSVersionLowerThanSupported
No stored API token for protected endpoint.
What to do?

Ensure that Admin deploying HYPR on the Workstation has specified the correct InstallToken.
101072 HYPRErrorUserAgentFailedToGetAPIToken
Failed to Get API Token from Server.
What to do?

Restart the app and try to complete the same operation again. Contact HYPR Support if the issue is still happening.
101073 HYPRErrorUserAgentFailedToSaveAPIToken
Failed to Save API Token to Keychain.
What to do?

Restart the app and try to complete the same operation again. Contact HYPR Support if the issue is still happening.
101074 HYPRErrorUserAgentProtectedEndpointFailedWithInvalidToken
Protected endpoint failed with invalid token.
What to do?

Ensure that Admin deploying HYPR on the Workstation has specified the correct InstallToken.
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Out-of-Band / Push /Asynchronous Registration (101075-101079)


101075 HYPRErrorUserAgentProfileNotFound
Profile Not Found.
What to do?

Restart the app and try to complete the same operation again. Contact HYPR Support if the issue is still happening.
101076 HYPRErrorUserAgentInvalidWebAuthenticationQRCode
Auth QR code invalid.
What to do?

Try again or contact support
101077 HYPRErrorUserAgentOOBPushPayloadRetrievalError
App cannot retrieve auth payload using QR code data.
What to do?

Try again or contact support
101078 HYPRErrorUserAgentOOBInvalidPushPayload
Auth payload invalid.
What to do?

Try again or contact support
101079 HYPRErrorUserAgentOOBInvalidSessionRetrievedPushPayload
Auth payload session invalid
What to do?

Try again or contact support
101080 HYPRErrorUserAgentRpClientNotInitialized
RP client didn't initialize.
What to do?

Try again or contact support
101081 HYPRErrorUserAgentUnknownAsyncRegState
async reg failed with unknown state.
What to do?

Try again or contact support
101082 HYPRErrorUserAgentMissingAsyncRegManager
Internal error.
What to do?

Try again or contact support
101083 HYPRErrorUserAgentCanceledAsyncRegState
async reg was canceled from the client side.
What to do?

Try again or contact support
101084 HYPRErrorUserAgentTimeoutAsyncRegState
async reg timeout.
What to do?

Try again or contact support
101085 HYPRErrorUserAgentOOBAuthNotSupportedForTheAvailableProfileTypes
Authentication request type is not supported for workstation login.
What to do?

Use HYPR Passwordless unlock rather than web authentication for this application
101086 HYPRErrorUserAgentOOBAuthNoPendingPayloads
No pending push payloads available.
What to do?

Authentication on the website is not yet initiated
101087 HYPRErrorUserAgentDynamicLinkAuthBlocked
Authentication cancelled. This feature is not enabled.
What to do?

Authentication cancelled. This feature is not enabled.
101088 HYPRErrorUserAgentCertRetrievalNotAvailable
Workstation Not Ready - our workstation isn’t enabled yet. You’ll receive a notification when it’s ready. If it’s been longer than 24 hours, contact your admin.
This error is thrown when a user selects a pending workstation that has yet to receive a certificate.

What to do?

Try again or contact Support.
101089 HYPRErrorUserAgentManualCodeEntryFailed
Manual QR Code entry failed.
What to do?

Wait a minute, then try again, making sure to be ready to type the code and any accompanying information within 1 minute from initiation.
101090 HYPRErrorUserAgentRemoteDeviceFromDifferentProfiles
The user agent and the remote device are from different profiles.
What to do?

Wait a minute, then try again. If the issue persists, contact an admin.

Relying Party Client / License Errors (102xxx)
102000 HYPRErrorRelyingParty
Relying Party Client error.
What to do?

HYPRCore error
102001 HYPRErrorRelyingPartyURLDataTaskRequestFailed
Request to the RP server failed.
What to do?

Try again or request support for more assistance.
102002 HYPRErrorRelyingPartyJSONSerializationFailed
The mobile app has received an invalid payload from the server.
What to do?

1. The user should restart the app and try again. 2. If it didn't resolve the issue, the user should unpair the computer and pair it again to solve this.
102003 HYPRErrorRelyingPartyUnexpectedResponsePayloadFormat
Parsing RP server response failed.
What to do?

Try again or request support for more assistance.
102500 HYPRErrorLicense
License error.
What to do?

HYPRCore error
102501 HYPRErrorLicenseURLDataTaskRequestFailed
Request to Licensing server failed.
What to do?

Try again or request support for more assistance.
102502 HYPRErrorLicenseJSONSerializationFailed
Parsing Licensing server response failed.
What to do?

Try again or request support for more assistance.
102503 HYPRErrorLicenseUnexpectedResponsePayloadFormat
Parsing Licensing server response failed.
What to do?

Try again or request support for more assistance.

HYPR Server Errors (103xxx)
103000 HYPRErrorServer
HYPRErrorServer.
What to do?

The server returned an error. Check underlying error for more detail
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FIDO Client Errors (104xxx-106xxx)



UAF General (104000-104007)
104000 HYPRErrorClient
FIDO Client error.
What to do?

HYPRCore error
104001 HYPRErrorClientInitializationError
FIDO UAF Protocol object missing/malformed. Usually this happens during the integration with the server.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104002 HYPRErrorClientUnknownOperation
FIDO UAF Protocol object missing/malformed.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104003 HYPRErrorClientInvalidRequestType
Invalid request type in the FIDO Client.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104004 HYPRErrorClientHTTPUsed
FIDO http used instead of https in UAF request.
What to do?

Ensure that you're using https FIDO Server URL and try again.
104005 HYPRErrorClientTrustedFacetsFromURLError
FIDO Retrieving facets from url failed.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104006 HYPRErrorClientInvalidTrustedFacetsCount
FIDO Wrong number of facets retrieved from URL.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104007 HYPRErrorClientTrustedFacetsFromError
FIDO Wrong facets format or content.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

UAF - Registration (104008-104014)
104008 HYPRErrorClientRegistrationInvalidRequest
FIDO Invalid registration request.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104009 HYPRErrorClientRegistrationASMError
FIDO Failed to initialize ASM.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104010 HYPRErrorClientRegistrationAuthenticatorNotFound
FIDO no authenticators matched during registration.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104011 HYPRErrorClientRegistrationASMHandleRequestUserCancelled
FIDO registration user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
104012 HYPRErrorClientRegistrationASMHandleRequestAccessDenied
FIDO registration failed (multiple reasons).
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104013 HYPRErrorClientRegistrationASMHandleRequestError
FIDO registration ASM request invalid.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104014 HYPRErrorClientRegistrationRegistrationResponseError
FIDO registration UAF response invalid.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

UAF - Authentication (104015-104012)
104015 HYPRErrorClientAuthenticationInvalidRequest
FIDO Invalid authentication request.
What to do?

Try again or request support for more assistance.
104016 HYPRErrorClientAuthenticationASMError
FIDO Failed to initialize ASM.
What to do?

Try again or request support for more assistance.
104017 HYPRErrorClientAuthenticationAuthenticatorNotFound
FIDO no authenticators matched during authentication.
What to do?

Try again or request support for more assistance.
104018 HYPRErrorClientAuthenticationASMHandleRequestUserCancelled
FIDO authentication user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
104019 HYPRErrorClientAuthenticationASMHandleRequestAccessDenied
FIDO authentication failed (multiple reasons).
What to do?

Try again or request support for more assistance.
104020 HYPRErrorClientAuthenticationASMHandleRequestError
FIDO authentication ASM request invalid.
What to do?

Try again or request support for more assistance.
104021 HYPRErrorClientAuthenticationAuthenticationResponseError
FIDO authentication UAF response invalid.
What to do?

Try again or request support for more assistance.

UAF- Deregistration (104022-104027)
104022 HYPRErrorClientDeregisterInvalidRequest
FIDO Invalid deregistration request.
What to do?

Try again or request support for more assistance.
104023 HYPRErrorClientDeregisterASMError
FIDO Failed to initialize ASM.
What to do?

Try again or request support for more assistance.
104024 HYPRErrorClientDeregisterASMHandleRequestAccessDenied
FIDO deregistration failed (multiple reasons).
What to do?

Try again or request support for more assistance.
104025 HYPRErrorClientDeregisterASMHandleRequestError
FIDO deregistration ASM request invalid.
What to do?

Try again or request support for more assistance.
104026 HYPRErrorClientUnknownUnknownError
FIDO unknown operation.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104027 HYPRErrorClientSetAAIDPickerViewControllerError
FIDO Consumer’s AAID picker view controller doesn’t conform to HYPRAuthenticatorPicker category.
What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

UAF ASM Layer Errors (105xxx)

UAF ASM - Registration (10500x)
105000 HYPRErrorASM
UAF ASM Layer error.
What to do?

HYPRCore error
105001 HYPRErrorASMRegistrationInvalidRequestType
FIDO Invalid registration ASM request.
What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105002 HYPRErrorASMRegistrationBadRegisterParameters
FIDO invalid registration ASM request.
What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105003 HYPRErrorASMRegistrationAuthenticatorNotFound
FIDO authenticator for index not found.
What to do?

Try again or request support for more assistance.
105004 HYPRErrorASMRegistrationNoRegisterRequest
FIDO cannot generate registration request.
What to do?

Try again or request support for more assistance.
105005 HYPRErrorASMRegistrationRegisterOutError
Error with ASM Registration.
What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105006 HYPRErrorASMRegistrationRegisterOutAccessDenied
FIDO registration failed (multiple reasons).
What to do?

Try again or request support for more assistance.
105007 HYPRErrorASMRegistrationRegisterOutUserCancelled
FIDO registration user cancelled
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
105008 HYPRErrorASMRegistrationRegisterOutAttestationNotSupported
FIDO required attestation not supported.
What to do?

Try again or request support for more assistance.
105009 HYPRErrorASMRegistrationRegisterOutUnknownError
Registration failed.
What to do?

Please try again or request support for more assistance.

UAF ASM - Authentication (105010 - 105022)
105010 HYPRErrorASMAuthenticationInvalidRequestType
FIDO Invalid authentication ASM request.
What to do?

1. User should restart the application and try to authenticate again. 2. Check debugger logs for more details.
105011 HYPRErrorASMAuthenticationBadAuthenticateParameters
FIDO invalid authentication ASM request.
What to do?

1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.
105012 HYPRErrorASMAuthenticationAuthenticatorNotFound
FIDO authenticator for index not found.
What to do?

1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.
105013 HYPRErrorASMAuthenticationBadSigningRequestParameters
FIDO authentication signing ASM request invalid.
What to do?

1. User should restart the application and try to authenticate again. 2. Check debugger logs for more details.
105014 HYPRErrorASMAuthenticationAuthenticateOutError
Authentication failed.
What to do?

Please try again or request support for more assistance.
105015 HYPRErrorASMAuthenticationAuthenticateOutAccessDenied
Authentication failed.
What to do?

Please try again or request support for more assistance.
105016 HYPRErrorASMAuthenticationAuthenticateOutUserNotEnrolled
The user is trying to register with Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user.
What to do?

1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.
105017 HYPRErrorASMAuthenticationAuthenticateOutUserCancelled
FIDO authentication user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
105018 HYPRErrorASMAuthenticationAuthenticateOutCmdNotSupported
This error could happened when SDK Developer is trying to use unsupported FIDO command.
What to do?

Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.
105019 HYPRErrorASMAuthenticationAuthenticateOutAttestationNotSupported
FIDO required attestation not supported.
What to do?

Check debugger logs for more details.
105020 HYPRErrorASMAuthenticationAuthenticateOutCannotRenderContent
FIDO transaction content cannot be rendered.
What to do?

Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.
105021 HYPRErrorASMAuthenticationAuthenticateOutUnknownError
Unknown error occurred during the authentication.
What to do?

1. User should try to authenticate again. 2. User should restart the application and try again. 3. Admin should analyze Audit Trail logs for this user if the problem is still happening.
105022 HYPRErrorASMAuthenticationAuthenticateZeroKeyHandles
FIDO cannot find key handles for the current username, aaid, keyIds.
What to do?

1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.

UAF ASM- Deregistration (105023-105030)
105023 HYPRErrorASMDeregisterInvalidRequestType
FIDO deregistration invalid ASM request type.
What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105024 HYPRErrorASMDeregisterBadDegisterParameters
FIDO deregistration invalid ASM request.
What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105025 HYPRErrorASMDeregisterAuthenticatorNotFound
FIDO deregistration authenticator not found.
What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105026 HYPRErrorASMDeregisterUnableToParseCommand
FIDO deregistration invalid ASM request.
What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105027 HYPRErrorASMDeregisterAccessDenied
FIDO deregistration failed (multiple reasons).
What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105028 HYPRErrorASMDeregisterNoKeyHandle
FIDO deregistration cannot find key handles for the current aaid, keyIds.
What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105029 HYPRErrorASMDeregisterHashNotEqual
FIDO deregistration khAccessTokenHash from server is not equal to the local one.
What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105030 HYPRErrorASMDeregisterDeleteError
FIDO deregistration cannot delete public private key pair.
What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

UAF ASM - General (105031 - 105039)
105031 HYPRErrorASMOpenSettingsInvalidRequestType
FIDO open settings invalid ASM request type.
What to do?

Try again or request support for more assistance.
105032 HYPRErrorASMOpenSettingsAuthenticatorNotFound
FIDO open settings authenticator not found.
What to do?

Try again or request support for more assistance.
105033 HYPRErrorASMOpenSettingsCmdNotSupported
This error could happened when SDK Developer is trying to use unsupported FIDO command.
What to do?

Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.
105034 HYPRErrorASMOpenSettingsUnknownError
FIDO open setting unknown error.
What to do?

Try again or request support for more assistance.
105035 HYPRErrorASMGetRegistrationsBadGetRegistrationParameters
FIDO get registration invalid ASM request.
What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105036 HYPRErrorASMGetRegistrationsInvalidRequestType
FIDO get registration invalid ASM request type.
What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105037 HYPRErrorASMGetRegistrationsAuthenticatorNotFound
FIDO get registration authenticator not found. Usually this error will occur when authentication policy has authenticators which are not available on user's device.
What to do?

Admin should collect more information about user's device and ensure that authentication policy contains supported authentication method.
105038 HYPRErrorASMGetInfoInvalidRequestType
FIDO get information invalid ASM request type.
What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

UAF Authenticator Layer (106xxx)
106000 HYPRErrorAuthenticator
UAF Authenticator Layer error.
What to do?

HYPRCore error
106001 HYPRErrorAuthenticatorRegisterAuthenticatorUnableToParseCommand
FIDO registration invalid authenticator command.
What to do?

Try again or request support for more assistance.
106002 HYPRErrorAuthenticatorRegisterAuthenticatorAuthenticatorNotFound
FIDO registration authenticator not found.
What to do?

Try again or request support for more assistance.
106003 HYPRErrorAuthenticatorRegisterAuthenticatorNoPublicKeyData
FIDO registration no public key data found.
What to do?

Try again or request support for more assistance.
106004 HYPRErrorAuthenticatorRegisterAuthenticatorNoRegistrationData
FIDO registration no registration data found.
What to do?

Try again or request support for more assistance.
106005 HYPRErrorAuthenticatorRegisterAuthenticatorNoSignedData
FIDO registration no signed data created.
What to do?

Try again or request support for more assistance.
106006 HYPRErrorAuthenticatorRegisterAuthenticatorNoRawSignature
FIDO registration no raw signature created.
What to do?

Try again or request support for more assistance.
106007 HYPRErrorAuthenticatorRegisterAuthenticatonResultCancelled
FIDO registration user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
106008 HYPRErrorAuthenticatorRegisterAuthenticatonResultFailed

FIDO registration failed.
What to do?

Try again or request support for more assistance.
106009 HYPRErrorAuthenticatorRegisterAuthenticatonResultUnavailable
FIDO registration result unavailable.
What to do?

Try again or request support for more assistance.
106010 HYPRErrorAuthenticatorRegisterAuthenticatonResultUnknown
FIDO registration result unknown.
What to do?

Try again or request support for more assistance.
106011 HYPRErrorAuthenticatorRegisterEnrollmentResultCancelled
FIDO registration user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
106012 HYPRErrorAuthenticatorRegisterEnrollmentResultFailed
FIDO registration enrollment failed.
What to do?

Try again or request support for more assistance.
106013 HYPRErrorAuthenticatorRegisterEnrollmentResultUnavailable
FIDO registration enrollment unavailable.
What to do?

Try again or request support for more assistance.
106014 HYPRErrorAuthenticatorRegisterEnrollmentResultUnknown
FIDO registration enrollment result unknown.
What to do?

Try again or request support for more assistance.
106015 HYPRErrorAuthenticatorRegisterEnrollmentAlreadyEnrolled
FIDO registration user already enrolled.
What to do?

Try again or request support for more assistance.
106016 HYPRErrorAuthenticatorRegisterAuthenticatorGenerateKeyError
FIDO registration key generation failed.
What to do?

Try again or request support for more assistance.
106017 HYPRErrorAuthenticatorRegisterAuthenticatorHashAndSignError
FIDO registration hashing and signing response error.
What to do?

Try again or request support for more assistance.
106018 HYPRErrorAuthenticatorDeregisterUnableToParseCommand
FIDO deregistration invalid authenticator command.
What to do?

Try again or request support for more assistance.
106019 HYPRErrorAuthenticatorDeregisterAuthenticatorNotFound
FIDO deregistration authenticator not found.
What to do?

Try again or request support for more assistance.
106020 HYPRErrorAuthenticatorSignUnableToParseCommand
FIDO authentication invalid sing command.
What to do?

Try again or request support for more assistance.
106021 HYPRErrorAuthenticatorSignAuthenticatorNotFound
FIDO authentication authenticator not found.
What to do?

Try again or request support for more assistance.
106022 HYPRErrorAuthenticatorSignNoAuthenticatorInfo
FIDO authentication authenticator info not found.
What to do?

Try again or request support for more assistance.
106023 HYPRErrorAuthenticatorSignUserNotEnrolled
FIDO authentication user not enrolled.
What to do?

Try again or request support for more assistance.
106024 HYPRErrorAuthenticatorSignZeroKeyHandles
FIDO cannot find key handles for the current username, aaid, keyIds.
What to do?

Try again or request support for more assistance.
106025 HYPRErrorAuthenticatorSignHashAndSignError
FIDO sign hashing and signing response error.
What to do?

Try again or request support for more assistance.
106026 HYPRErrorAuthenticatorSignNoSignature
FIDO failed to sign the command.
What to do?

Try again or request support for more assistance.
106027 HYPRErrorAuthenticatorSignNoRawSignature
FIDO no raw signature created.
What to do?

Try again or request support for more assistance.
106028 HYPRErrorAuthenticatorSignAuthenticationUnknownError
FIDO sign unknown error.
What to do?

Try again or request support for more assistance.
106029 HYPRErrorAuthenticatorSignAuthenticationAccessDenied
FIDO sign failed (multiple reasons).
What to do?

Try again or request support for more assistance.
106030 HYPRErrorAuthenticatorSignAuthenticationUserCancelled
FIDO sign user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
106031 HYPRErrorAuthenticatorSignAuthenticationUserNotEnrolled
FIDO authentication user not enrolled.
What to do?

Try again or request support for more assistance.
106032 HYPRErrorAuthenticatorSignTransactionUnknownError
FIDO transaction sign unknown error.
What to do?

Try again or request support for more assistance.
106033 HYPRErrorAuthenticatorSignTransactionAccessDenied
FIDO transaction sign failed (multiple reasons).
What to do?

Try again or request support for more assistance.
106034 HYPRErrorAuthenticatorSignTransactionCannotRenderContent
FIDO transaction content cannot be rendered.
What to do?

Try again or request support for more assistance.
106035 HYPRErrorAuthenticatorSignTransactionResultCancelled
FIDO transaction sign user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
106036 HYPRErrorAuthenticatorGetInfoUnableToParseCommand
FIDO get information invalid command.
What to do?

Try again or request support for more assistance.
106037 HYPRErrorAuthenticatorOpenSettingsUnableToParseCommand
FIDO open settings invalid command.
What to do?

Try again or request support for more assistance.
106038 HYPRErrorAuthenticatorRegisterUserCancelled <br />Operation canceled. What to do?

Please try again or request support for more assistance.
106039 HYPRErrorAuthenticatorAuthenticateUserCancelled
Operation canceled.
What to do?

Please try again or request support for more assistance.
Back to Top

Authenticators (107xxx)


107000 HYPRErrorAuthenticatorImplementation
Authenticator Implementation error.
What to do?

HYPRCore error

FaceID (107001-107008)
107001 HYPRErrorFaceIDAuthenticator
Face ID authenticator error. This is a system error returned by the iOS Interface communicating with Face ID Authenticator on the device.
What to do?

Try again or request support for more assistance.
107002 HYPRErrorFaceIDAuthenticatorNotAvailable
Face ID authenticator not available. Usually this happens when iOS can't use Face ID. This can happened due to incomplete permissions or the problem with Face ID on this device.
What to do?

1. User should ensure that Face ID permissions are granted for this application in the device settings. 2. Ensure that Face ID can be used by any other application. 3. Reboot the device and try again.
107003 HYPRErrorFaceIDAuthenticatorCannotRenderContent
Face ID authenticator cannot render content.
What to do?

Try again or request support for more assistance.
107004 HYPRErrorFaceIDAuthenticatorConfirmationResultCancelled
Face ID authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107005 HYPRErrorFaceIDAuthenticatorDeletionResultNotSupported
Face ID biometric removal not supported.
What to do?

Try again or request support for more assistance.
107006 HYPRErrorFaceIDAuthenticatorAlreadyEnrolled
Face ID authenticator user already enrolled.
What to do?

Try again or request support for more assistance.
107007 HYPRErrorFaceIDAuthenticatorDeletionResultNotEnrolled
Operation failed.
What to do?

Please try again or request support for more assistance.
107008 HYPRErrorFaceIDAuthenticatorDeletionResultUnknown
Operation failed.
What to do?

Please try again or request support for more assistance.

Fingerprint (107009-107016)
107009 HYPRErrorFingerprintAuthenticator
Fingerprint authenticator error.
What to do?

Try again or request support for more assistance.
107010 HYPRErrorFingerprintAuthenticatorNotAvailable
Fingerprint authenticator not available.
What to do?

Navigate to device settings and make sure that Touch ID id registered. Restart the app and try to register/authenticate again.
107011 HYPRErrorFingerprintAuthenticatorCannotRenderContent
Fingerprint authenticator cannot render content.
What to do?

Try again or request support for more assistance.
107012 HYPRErrorFingerprintAuthenticatorConfirmationResultCancelled
Fingerprint authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107013 HYPRErrorFingerprintAuthenticatorDeletionResultNotSupported
Fingerprint biometric removal not supported.
What to do?

Try again or request support for more assistance.
107014 HYPRErrorFingerprintAuthenticatorAlreadyEnrolled
Fingerprint authenticator user already enrolled.
What to do?

Try again or request support for more assistance.
107015 HYPRErrorFingerprintAuthenticatorDeletionResultNotEnrolled
Operation failed.
What to do?

Please try again or request support for more assistance.
107016 HYPRErrorFingerprintAuthenticatorDeletionResultUnknown
Operation failed.
What to do?

Please try again or request support for more assistance.

PIN (107017-107022)
107017 HYPRErrorPINAuthenticatorAlreadyEnrolled
User is trying to register with PIN, but PIN authenticator user already enrolled.
What to do?

User should deregister before trying to register with this authenticator.
107018 HYPRErrorPINAuthenticatorCannotRenderContent
PIN authenticator cannot render content.
What to do?

1. Try to re-register and try again 2. Check logs for more details.
107019 HYPRErrorPINAuthenticatorConfirmationResultCancelled
PIN authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107020 HYPRErrorPINAuthenticatorDeletionResultNotEnrolled
Authentication Policy contains PIN Authenticator, but PIN authenticator is not enrolled for this user.
What to do?

User should register PIN or policy should be modified to include only registered authenticators.
107021 HYPRErrorPINAuthenticatorDeletionResultUnknown
PIN authenticator user data deletion error.
What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
107022 HYPRErrorPINAuthenticatorUserIsNotEnrolled
PIN authenticator user not enrolled.
What to do?

User should register PIN or policy should be modified to include only registered authenticators.
107023 HYPRErrorFingerprintAuthenticatorUserCancelled
Fingerprint authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.

More FaceID (107024-107038)
107024 HYPRErrorFaceIDAuthenticatorUserCancelled
Face ID authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107025 HYPRErrorFaceAuthenticatorAlreadyEnrolled
Face authenticator user already enrolled.
What to do?

User should deregister before trying to register with this authenticator.
107026 HYPRErrorFaceAuthenticatorUserIsNotEnrolled
User is not enrolled with Face Authenticator.
What to do?

Try again or request support for more assistance.
107027 HYPRErrorFaceAuthenticatorDeregisterUnknownError
Operation failed.
What to do?

Please try again or request support for more assistance.
107028 HYPRErrorFaceAuthenticatorCannotRenderContent
Face authenticator cannot render content.
What to do?

Try again or request support for more assistance.
107029 HYPRErrorFaceAuthenticatorUserCancelled
Face authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107030 HYPRErrorFaceAuthenticatorEnrollmentResultFailed
Face authenticator user enrollment failed.
What to do?

Try again or request support for more assistance.
107031 HYPRErrorFaceAuthenticatorEnrollmentResultCancelled
Face authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107032 HYPRErrorFaceAuthenticatorEnrollmentResultTimedOut
Face authenticator enrollment timeout.
What to do?

User should try to register again and ensure that registration done in 60 seconds or less.
107033 HYPRErrorFaceAuthenticatorEnrollmentResultUnknownError
Face authenticator user enrollment result unknown.
What to do?

Try again or request support for more assistance.
107034 HYPRErrorFaceAuthenticatorVerificationResultFailed
Face authenticator user verification failed.
What to do?

Try again or request support for more assistance.
107035 HYPRErrorFaceAuthenticatorVerificationResultCancelled
Face authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107036 HYPRErrorFaceAuthenticatorVerificationResultTimedOut
Face authenticator verification timeout.
What to do?

Your request did not complete in time. Please try again.
107037 HYPRErrorFaceAuthenticatorVerificationResultUnknownError
Face authenticator verification result unknown.
What to do?

Try again or request support for more assistance.
107038 HYPRErrorFaceAuthenticatorUserDataMigrationFailed
Face authenticator user data migration to new version failed.
What to do?

Try again or request support for more assistance.

Voice (107040-107053)
107040 HYPRErrorVoiceAuthenticatorAlreadyEnrolled
Voice authenticator user already enrolled. User is trying to register with Voice, but it's already enrolled.
What to do?

User should remove existing registration before trying to register with this authenticator again.
107041 HYPRErrorVoiceAuthenticatorUserIsNotEnrolled
The user is trying to register with Voice Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user.
What to do?

1. Register Voice Authenticator and try again. 2. Modify Authentication policy to only include registered authenticators
107042 HYPRErrorVoiceAuthenticatorDeregisterUnknownError
Voice authenticator failed to de-register.
What to do?

1. De-register Voice Authenticator and try again. 2. Analyze debugger logs for more details.
107043 HYPRErrorVoiceAuthenticatorCannotRenderContent
Voice authenticator cannot render content.
What to do?

Analyze SDK debugger logs and contact HYPR support for the assistance.
107044 HYPRErrorVoiceAuthenticatorUserCancelled
Voice authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107045 HYPRErrorVoiceAuthenticatorEnrollmentResultFailed
Voice authenticator user enrollment failed.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107046 HYPRErrorVoiceAuthenticatorEnrollmentResultCancelled
Voice authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107047 HYPRErrorVoiceAuthenticatorEnrollmentResultTimedOut
Voice authenticator enrollment timeout. Usually, it happens when user didn't complete the enrollment process in 60 seconds.
What to do?

User should try to register again in a quiet place and ensure that registration done in 60 seconds or less.
107048 HYPRErrorVoiceAuthenticatorEnrollmentResultUnknownError
Voice authenticator user enrollment result unknown. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.
What to do?

1. User should try to authenticate with Voice again. 2. Re-register if the problem still occurs. 3. Analyze SDK debugger logs and contact HYPR support for the assistance.
107049 HYPRErrorVoiceAuthenticatorVerificationResultFailed
Failed to authenticate the user with Voice. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.
What to do?

User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less.
107050 HYPRErrorVoiceAuthenticatorVerificationResultCancelled
Voice authenticator user cancelled.
What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and does not press cancel button at any point of the flow.
107051 HYPRErrorVoiceAuthenticatorVerificationResultTimedOut
Voice authenticator verification timeout. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.
What to do?

User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less.
107052 HYPRErrorVoiceAuthenticatorVerificationResultUnknownError
Voice authenticator verification failed with unknown error.
What to do?

1. User should try to authenticate again. 2. Admin should analyze SDK logs if the problem is still happening.
107053 HYPRErrorVoiceAuthenticatorUserDataMigrationFailed
Voice authenticator user data migration to new version failed. Usually, it happens after HYPR SDK upgrade.
What to do?

Analyze SDK debugger logs and contact HYPR support for the assistance.

Headless PIN (107060-107067)
107060 HYPRErrorPINHeadlessAuthenticatorAlreadyEnrolled
Operation failed.
What to do?

Please try again or request support for more assistance.
107061 HYPRErrorPINHeadlessAuthenticatorCannotRenderContent
Operation failed.
What to do?

Please try again or request support for more assistance.
107062 HYPRErrorPINHeadlessAuthenticatorConfirmationResultCancelled
Operation canceled.
What to do?

Please try again or request support for more assistance.
107063 HYPRErrorPINHeadlessAuthenticatorDeletionResultNotEnrolled
Operation failed.
What to do?

Please try again or request support for more assistance.
107064 HYPRErrorPINHeadlessAuthenticatorDeletionResultUnknown
Operation failed.
What to do?

Please try again or request support for more assistance.
107065 HYPRErrorPINHeadlessAuthenticatorUserIsNotEnrolled
Operation failed.
What to do?

Please try again or request support for more assistance.
107066 HYPRErrorPINHeadlessAuthenticatorEnrollmentViewControllerNil
Operation failed.
What to do?

Please try again or request support for more assistance.
107067 HYPRErrorPINHeadlessAuthenticatorVerificationViewControllerNil
Operation failed.
What to do?

Please try again or request support for more assistance.

Presence (107080-107083)
107080 HYPRErrorPresenceAuthenticatorEnrollmentViewControllerNil
Operation canceled.
What to do?

Please try again or request support for more assistance.
107081 HYPRErrorPresenceAuthenticatorVerificationViewControllerNil
Operation canceled.
What to do?

Please try again or request support for more assistance.
107082 HYPRErrorPresenceAuthenticatorCannotRenderContent
Operation canceled.
What to do?

Please try again or request support for more assistance.
107083 HYPRErrorPresenceAuthenticatorConfirmationResultCancelled
Operation canceled.
What to do?

Please try again or request support for more assistance.

Still More FaceID (107084-107086)
107084 HYPRErrorFaceIDAuthenticatorPasscodeNotSet
Operation failed.
What to do?

Please check if your passcode is already setup and try again.
107085 HYPRErrorFaceIDAuthenticatorBiometryLockout
Operation failed.
What to do?

Biometry lockout - please lock the iPhone screen, unlock it using passcode and try again.
107086 HYPRErrorFaceIDAuthenticatorUnrecognizedFace
Operation failed.
What to do?

Non-registered face is used to scan. Please use the correct face and try again.

Palm (1072xx)
107200 HYPRErrorPalmAuthenticatorAlreadyEnrolled
Operation failed.
What to do?

Please try again or request support for more assistance.
107201 HYPRErrorPalmAuthenticatorEnrollmentResultUnknownError
Operation failed.
What to do?

Please try again or request support for more assistance.
107202 HYPRErrorPalmAuthenticatorEnrollmentResultCancelled Operation
canceled.
What to do?

Please try again or request support for more assistance.
107203 HYPRErrorPalmAuthenticatorEnrollmentResultInvalidLicense
Operation failed.
What to do?

Please try again or request support for more assistance.
107204 HYPRErrorPalmAuthenticatorEnrollmentResultCouldNotConnectToServer
Operation failed.
What to do?

Please try again or request support for more assistance.
107205 HYPRErrorPalmAuthenticatorEnrollmentResultMissingDataForPalmMatch
Operation failed.
What to do?

Please try again or request support for more assistance.
107206 HYPRErrorPalmAuthenticatorEnrollmentResultIncorrectInputData
Operation failed.
What to do?

Please try again or request support for more assistance.
107207 HYPRErrorPalmAuthenticatorEnrollmentResultCoreSDKCallFailed
Operation failed.
What to do?

Please try again or request support for more assistance.
107208 HYPRErrorPalmAuthenticatorEnrollmentResultCameraNotAuthorized
Operation failed.
What to do?

Please try again or request support for more assistance.
107209 HYPRErrorPalmAuthenticatorEnrollmentResultCameraConfigFailed
Operation failed.
What to do?

Please try again or request support for more assistance.
107210 HYPRErrorPalmAuthenticatorEnrollmentResultCameraSessionFailed
Operation failed.
What to do?

Please try again or request support for more assistance.
107211 HYPRErrorPalmAuthenticatorEnrollmentResultCameraTorchModeUnavailable
Operation failed.
What to do?

Please try again or request support for more assistance.
107212 HYPRErrorPalmAuthenticatorEnrollmentResultNotSuitableForLivenessCheck
Operation failed.
What to do?

Please try again or request support for more assistance.
107213 HYPRErrorPalmAuthenticatorEnrollmentResultCryptoSecureAPIError
Operation failed.
What to do?

Please try again or request support for more assistance.
107214 HYPRErrorPalmAuthenticatorEnrollmentResultCryptoKeychainError
Operation failed.
What to do?

Please try again or request support for more assistance.
107215 HYPRErrorPalmAuthenticatorEnrollmentResultCryptoInvalidInput
Operation failed.
What to do?

Please try again or request support for more assistance.
107216 HYPRErrorPalmAuthenticatorEnrollmentResultPalmAlreadyExists
Operation failed.
What to do?

Please try again or request support for more assistance.
107217 HYPRErrorPalmAuthenticatorEnrollmentResultPalmNotFound
Operation failed.
What to do?

Please try again or request support for more assistance.
107218 HYPRErrorPalmAuthenticatorEnrollmentResultDiskOperationFailed
Operation failed.
What to do?

Please try again or request support for more assistance.
107219 HYPRErrorPalmAuthenticatorVerificationResultUnknownError
Operation failed.
What to do?

Please try again or request support for more assistance.
107220 HYPRErrorPalmAuthenticatorVerificationResultCancelled
Operation canceled.
What to do?

Please try again or request support for more assistance.
107221 HYPRErrorPalmAuthenticatorVerificationResultInvalidLicense
Operation failed.
What to do?

Please try again or request support for more assistance.
107222 HYPRErrorPalmAuthenticatorVerificationResultCouldNotConnectToServer
Operation failed.
What to do?

Please try again or request support for more assistance.
107223 HYPRErrorPalmAuthenticatorVerificationResultMissingDataForPalmMatch
Operation failed.
What to do?

Please try again or request support for more assistance.
107224 HYPRErrorPalmAuthenticatorVerificationResultIncorrectInputData
Operation failed.
What to do?

Please try again or request support for more assistance.
107225 HYPRErrorPalmAuthenticatorVerificationResultCoreSDKCallFailed
Operation failed.
What to do?

Please try again or request support for more assistance.
107226 HYPRErrorPalmAuthenticatorVerificationResultCameraNotAuthorized
Operation failed.
What to do?

Please try again or request support for more assistance.
107227 HYPRErrorPalmAuthenticatorVerificationResultCameraConfigFailed
Operation failed.
What to do?

Please try again or request support for more assistance.
107228 HYPRErrorPalmAuthenticatorVerificationResultCameraSessionFailed
Operation failed.
What to do?

Please try again or request support for more assistance.
107229 HYPRErrorPalmAuthenticatorVerificationResultCameraTorchModeUnavailable
Operation failed.
What to do?

Please try again or request support for more assistance.
107230 HYPRErrorPalmAuthenticatorVerificationResultNotSuitableForLivenessCheck
Operation failed.
What to do?

Please try again or request support for more assistance.
107231 HYPRErrorPalmAuthenticatorVerificationResultCryptoSecureAPIError
Operation failed.
What to do?

Please try again or request support for more assistance.
107232 HYPRErrorPalmAuthenticatorVerificationResultCryptoKeychainError
Operation failed.
What to do?

Please try again or request support for more assistance.
107233 HYPRErrorPalmAuthenticatorVerificationResultCryptoInvalidInput
Operation failed.
What to do?

Please try again or request support for more assistance.
107234 HYPRErrorPalmAuthenticatorVerificationResultPalmAlreadyExists
Operation failed.
What to do?

Please try again or request support for more assistance.
107235 HYPRErrorPalmAuthenticatorVerificationResultPalmNotFound
Operation failed.
What to do?

Please try again or request support for more assistance.
107236 HYPRErrorPalmAuthenticatorVerificationResultDiskOperationFailed Operation failed. What to do?

Please try again or request support for more assistance.
107237 HYPRErrorPalmAuthenticatorEnrollmentResultPalmMistmatchError <br />Operation failed. What to do?

Please try again or request support for more assistance.
107238 HYPRErrorPalmAuthenticatorVerificationResultPalmMistmatchError
Operation failed.
What to do?

Please try again or request support for more assistance.
107239 HYPRErrorPalmAuthenticatorUserIsNotEnrolled
Operation failed.
What to do?

Please try again or request support for more assistance.
107240 HYPRErrorPalmAuthenticatorCannotRenderContent
Operation failed.
What to do?

Please try again or request support for more assistance.
107241 HYPRErrorPalmAuthenticatorUserCancelled
Operation canceled.
What to do?

Please try again or request support for more assistance.
107242 HYPRErrorPalmAuthenticatorEnrollmentResultFailed
Operation failed.
What to do?

Please try again or request support for more assistance.
107243 HYPRErrorPalmAuthenticatorVerificationResultFailed
Operation failed.
What to do?

Please try again or request support for more assistance.

HYPR ADP Access (108xxx)
108000 HYPRErrorADPNotInitialized
ADP not initialized.
What to do?

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
108001 HYPRErrorADPNotAvailable
ADP not available.
What to do?

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
108002 HYPRErrorADPCannotInitializeMoreThanOneInstance
ADP already initialized.
What to do?

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
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Offline Mode (109xxx)


109000 HYPRErrorOfflineModeError
Generic offline tokens error.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
109001 HYPRErrorOfflineModeNoAccessTokensFoundInPayload
No offline tokens received from server.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
109002 HYPRErrorOfflineModeNoAccessTokensAuthFoundInPayload
No offline tokens auth received from server.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
109003 HYPRErrorOfflineModeNoSigningCertFoundInPayload
No signing certificated received from server.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
109004 HYPRErrorOfflineModeStoreAccessTokensFailed
Failed to store offline tokens.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
109005 HYPRErrorOfflineModeRetrieveAccessTokensFailed
Failed to retrieve offline tokens.
What to do?

Reach the support.
109006 HYPRErrorOfflineModeConsumeAccessTokensFailed
The mobile app has received an invalid Offline PINs payload from the server.
What to do?

1. The user should restart the app and try again. 2. If it didn't resolve the issue, the user should unpair the computer and pair it again to solve this.
109007 HYPRErrorOfflineModeZeroTokensLeft
No offline tokens left.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
109008 HYPRErrorOfflineModeTokenInvalidSigningCert
Offline mode failed.
What to do?

Please try again or request support for more assistance.
109009 HYPRErrorOfflineModeTokenVerificationFailed
Offline mode failed.
What to do?

Please try again or request support for more assistance.
109010 HYPRErrorOfflineModeStoreDiscardedAccessTokensFailed
Failed to store discarded offline tokens.
What to do?

Try one more time and if doesn't work reach the support.
109011 HYPRErrorOfflineModeTokenBase64URLInvalidFormat
Tokens Base64URL invalid format.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
109012 HYPRErrorOfflineModeProfileOfflineFieldsMissing
Offline token field missing in user profile.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
109013 HYPRErrorOfflineModeFidoAuthPayloadError
FIDO auth payload error while accessing offline tokens.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
109014 HYPRErrorOfflineModeUafClientResponseError
UAF client response error while accessing offline tokens.
What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.
109015 HYPRErrorOfflineModeAuthenticationCancelled
Authentication canceled while accessing offline tokens.
What to do?

User canceled the authentication, no action needed.

Offline Mode Key Agreement (1010xxx)
1010000 HYPRErrorKeyAgreementError
Offline mode failed.
What to do?

Please try again or request support for more assistance.
1010001 HYPRErrorKeyAgreementInvalidCurveName
Offline mode failed.
What to do?

Please try again or request support for more assistance.
1010002 HYPRErrorKeyAgreementInvalidHashAlgorithm
Offline mode failed.
What to do?

Please try again or request support for more assistance.
1010003 HYPRErrorKeyAgreementInvalidLoginCertAuth
Offline mode failed.
What to do?

Please try again or request support for more assistance.
1010004 HYPRErrorKeyAgreementInvalidPublicKey
Failed to verify the public key for offline mode. Usually, it happens when authentication for the offline mode has failed.
What to do?

User should try to authenticate again.
1010005 HYPRErrorKeyAgreementInvalidSigningCert
Offline mode failed.
What to do?

Please try again or request support for more assistance.
1010006 HYPRErrorKeyAgreementStorePublicKeyError
Offline mode failed.
What to do?

Please try again or request support for more assistance.
1010007 HYPRErrorKeyAgreementStoreSigningCertError
Offline mode failed.
What to do?

Please try again or request support for more assistance.
1010008 HYPRErrorKeyAgreementStoreLoginCertError
Offline mode failed.
What to do?

Please try again or request support for more assistance.
1010009 HYPRErrorKeyAgreementStoreEncCounterError
Offline mode failed.
What to do?

Please try again or request support for more assistance.
1010010 HYPRErrorKeyAgreementInvalidIdentifier
Offline mode failed.
What to do?

Please try again or request support for more assistance.
1010011 HYPRErrorKeyAgreementGenerateRandomAESIVFailed
Random AES IV generation failed during certificate-based login.
What to do?

Reach the support.

Audit Events (1011xxx)
1011000 HYPRErrorAuditEventError
Audit Event failed
What to do?

Audit event failed. Please try again.
1011001 HYPRErrorAuditEventRetrieveError
Audit Event failed
What to do?

Audit event failed. Please try again.
1011002 HYPRErrorAuditEventStoreError
Audit Event failed.
What to do?

Audit event failed. Please try again.
1011003 HYPRErrorAuditEventDeleteError
Audit Event failed.
What to do?

Audit event failed. Please try again.

HYPRCore Errors (1020xxx)
1020000 HYPRErrorCoreHMACValidationFailed
HMAC validation failed.
What to do?

1. User should try again.

2. If the problem is still happening, ask an administrator to collect logs and analyze it.
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Miscellaneous (1030xxx)


1030000 HYPRErrorVersionNegotiationLowerThanSupported
Server API version lower than supported by the SDK.
What to do?

Upgrade your server to use this Mobile SDK version.
1030001 HYPRErrorVersionNegotiationHigherThanSupported
Server API version higher than supported by the SDK.
What to do?

Update your mobile app and try again.
1030010 HYPRErrorQRCodeScanPermissionError
Not enough permissions to enable QR scanner. User declined to grant camera permissions.
What to do?

Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted.
1030011 HYPRErrorEndpointSecurityRequiredError
Endpoint Security feature flag Required.
What to do?

Contact HYPR Support to enable the correct feature for this flow.
1030012 HYPRErrorWindowsWebEnrollmentRequiredError
Windows web enrollment feature flag required.
What to do?

Contact HYPR Support to enable the correct feature for this flow.
1030013 HYPRErrorUserAgentRegistrationInvalidPushPayload
Invalid Registration Push Payload.
What to do?

Try again or contact Support.

Enterprise Passkey Error Codes (1030014-1030018)
1030014 HYPRErrorEnterprisePasskeyRegistrationFailed
Passkey Registration Failed.
What to do?

Try again or contact Support.
1030015 HYPRErrorEnterprisePasskeysIDPNotEnabled
IdP not enabled.
What to do?

Verify the Identity Provider Integration is enabled.
1030016 HYPRErrorEnterprisePasskeysDomainNotAllowed
Domain not allowed.
What to do?

Verify you are securely connected to the correct network.
1030017 HYPRErrorEnterprisePasskeysNoCredential
No credential found.
What to do?

Verify you are enrolled and have completed a reigstration/device pairing.
1030018 HYPRErrorEnterprisePasskeyAuthenticationFailed
Passkey authentication failed.
What to do?

Wait 1 minute and try again. If the issue persists, contact an admin.

HYPR Cloud / HYPR On Prem (Server)

Please note that these errors may be displayed in the HYPR Mobile App as well; this indicates that the root cause of the problem is the server-related error.

Code Error Cause and Resolution
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RP Service Error Codes (1201xxx)


1201000 OOB_AUTH_MISMATCH_EC
FIDO auth information supplied does not match the user requesting OOB auth.
What to do?

Ensure that the correct mobile device and user are authenticating the OOB auth request. Check server logs.
1201001 OOB_AUTH_INTERRUPT_EC
Usually the result of the server under load/contention. The authorization request has been interrupted for the ClientRegistrationComplete request.
What to do?

1. Check the logs for any indications of server failures. 2. The user can retry after 1 minute.
1201002 OOB_DUP_REG_REQ_EC
The user already has a pending registration request.
What to do?

Device pairing may still be in progress. Try again in a couple of minutes, or contact support if the issue persists.
1201003 MISSING_PUSH_CREDS_EC
This error indicates that the push provider is not configured for this application.
What to do?

Configure a push provider in the Control Center.
1201004 OOB_DUP_REQUEST_EC
The user has a pending request with the same ID.
What to do?

Wait for session to timeout over 1 minute or so. Re-try: a Registration may still be in progress. Try again in a couple of minutes, or contact support if the issue persists.
1201005 INVALID_SESSION_EC
The session provided is not valid.
What to do?

Wait 1 minute and try again, or contact support if the issue persists.
1201006 UNSUPPORTED_VERSION_EC
The client or device software version is incompatible with the server.
What to do?

Please contact support to confirm that you have the correct software version.
1201007 OOB_CHALLENGE_NOT_FOUND_EC
The registration request is invalid.
What to do?

Try again after 1 minute or contact support if the issue persists.
1201008 OOB_REG_REQ_NOT_FOUND_EC
This error indicates that the client cancelled registration and the current operation cannot proceed.
What to do?

Wait 1 minute and try again.
1201009 DUP_REQUEST_EXCEPTION_EC
An authentication or registration attempt already exists.
What to do?

Please wait 1 minute and try again. If the issue continues, check the audit log within the Control Center.
1201010 IMAGE_TOO_LARGE_EC
This error indicates that an invalid image was uploaded.
What to do?

The max file size is 256kb. Please try again with a smaller image.
1201011 SESSION_TIMEOUT_EC
The session is not valid for this request because it has timed out. It took too long to complete the action.
What to do?

The user should restart the app and try to authenticate again.
1201012 MACHINE_NOT_FOUND_EC
The current machine does not exist in the user's session.
What to do?

Wait 1 minute for the session to expire, and then try again.
1201013 OOB_AUTH_REQ_NOT_FOUND_EC
The request is invalid for the user's session.
OR
No authentication payload found.
What to do?

Wait 1 minute for the session to expire, and then try again.
1201014 COULD_NOT_SAVE_USER_EC
The user's session cannot be found.
What to do?

Wait 1 minute for the session to expire, and then try again.
1201015 PUSH_USER_REG_EC
This error indicates that there was a problem registering the user for push notifications.
What to do?

The administrator should check that the API token is valid in their push notification settings.
1201016 SESSION_NOT_FOUND_EC
The user's session cannot be found.
What to do?

Wait 1 minute for the session to expire, and then try again.
1201017 CLIENT_CREATION_EC
This indicates that there was an internal error creating an SSL client.
What to do?

Wait 1 minute and try again. If the issue persists, contact HYPR support.
1201018 CLIENT_SETUP_REQUEST_TIMEOUT_EC
Registration failed due to a timeout.
What to do?

The user can wait 1 minute and try again.
1201019 OOB_CLIENT_SETUP_REQUEST_NOT_FOUND_EC
There was an issue communicating with the client.
What to do?

Wait 1 minute and try again.
1201020 OOB_CLIENT_REG_SESSION_MISMATCH_EC
The sessionId provided in the request is invalid.
What to do?

Wait 1 minute for the session to expire, and then try again.
1201021 STATUS_UPDATE_EC
There was a problem updating the status for the machine.
What to do?

Check that the machine is paired and try again.
1201022 DUPLICATE_WORKSTATION_OP_EC
The authentication failed due to the presence of another pending authentication request.
This usually happens when the user canceled or failed the first authentication attempt and initiated the second one right away. HYPR by default allows only one user authentication per minute so that the server will cancel the second authentication attempt.

What to do?

1. Wait for 1 minute and try again. You may want to restart the HYPR Mobile App.
2. If the issue persists, record the tracer ID displayed on the error screen, and escalate to the Control Center admin to analyze logs for further diagnostics.
1201023 INVALID_REQUEST_PARAM_EC
The operation failed due to invalid request parameters.
What to do?

Wait for 1 minute and try again. Contact Support if the issue persists.
1201024 CLIENT_REG_EC What to do?

Wait for 1 minute and try again. Contact Support if the issue persists.
1201025 REQUEST_NOT_FOUND_EC What to do?

Wait for 1 minute and try again. Contact Support if the issue persists.
1201026 DEVICE_DEREG_EC
An authentication or registration attempt already exists.
What to do?

Please wait 1 minute and try again. If the issue continues, check the audit log within the Control Center.
1201027 DEREG_IN_PROGRESS_EC
There's a pending unpairing request for this device.
What to do?

Ensure that another de registration attempt is not in progress. Wait for 1 minute and re-try.
1201028 UAF_ERROR_RESPONSE_FROM_SERVER_EC What to do?

Ensure that another de registration attempt is not in progress. Wait for 1 minute and re-try.
1201029 INVALID_WORKSTATION_CONFIG
Invalid Workstation Configuration.
What to do?

Verify that the Workstation settings for this application are correct.
1201030 WORKSTATION_LOCK_EC
Issue occurred with Workstation Lock.
What to do?

Wait for 1 minute and try again. Contact support if the issue persists.
1201031 REGISTRATION_CANCELLED_EC
Registration canceled by client setup.
What to do?

Wait 1 minute and try again.
1201032 RP_APP_DOES_NOT_EXIST
The machined display name for the provided rpAppId is not found.
What to do?

Verify that the appId is correct and that it currently exists and try again.
1201033 USER_DOES_NOT_EXIST
Invalid username provided.
What to do?

Verify that the username is correct and that it currently exists and try again.
1201034 DELETE_REG_USER_PROBLEM
There was a problem deleting the user.
What to do?

Wait for 1 minute and try again. Contact support if the issue persists.
1201035 RP_APP_DOES_NOT_EXIST
The machined display name for the provided rpAppId is not found.
What to do?

Verify that the appId is correct and that it currently exists and try again.
1201036 RP_MACHINE_DISPLAY_NAME_NOT_FOUND
The display name for this machine could not be found.
What to do?

Verify that the display name is correct and that it currently exists and try again.
1201037 WORKSTATION_WEB_LOGIN_EC
There was an issue with Workstation Web Login.
What to do?

Wait for 1 minute and try again. Contact support if the issue persists.
1201038 REGISTRATION_PERSISTENCE_FAILURE_EC
The information collected during the registration process cannot be saved.
What to do?

Wait for 1 minute and try again. Contact support if the issue persists.
1201039 REGISTRATION_INVALID_STATE_TRANSITION_EC
During the registration process, a caller sent a request that is incompatible with the current state of the registration.
What to do?

Wait 1 minute for the session to expire, and then try again.
1201040 FIDO2_OOB_REQUEST_NOT_FOUND_PROBLEM
There was a problem retrieving FIDO2 OOB Request.
What to do?

Wait 1 minute for the session to expire, and then try again.
1201041 FEATURE_NOT_FOUND
Cannot find a feature with the given name.
What to do?

Verify that the flag name is correct and try again.
1201042 FEATURE_DEPRECATED
This feature is deprecated.
What to do?

Cannot update a deprecated feature. Contact HYPR Support to assist in setting the correct features.
1201043 MAGIC_LINK_NOT_FOUND
Cannot find a Magic Link entry for the token given.
What to do?

Verify that the token is correct and try again.
1201044 MAGIC_LINK_NOT_VALID
Magic Link is not valid for the token given.
What to do?

Verify that the token is correct and try again.
1201045 FEATURE_NOT_ENABLED
This feature is not currently enabled.
What to do?

Contact HYPR Support to enable this feature and try again.
1201046 INVALID_ENDPOINT_API_TOKEN
The Endpoint API token is invalid or expired.
What to do?

Verify that the token is correct and try again.
1201047 INVALID_TOKEN_REQUEST
No registration record for this device and rpApplication.
What to do?

Verify that the token is correct and try again.
1201048 ENDPOINT_API_TOKEN_NOT_FOUND
The Token was not found.
What to do?

Verify that the token is correct and try again.
1201049 DESKTOP_SSO_CHALLENGE_NOT_FOUND_PROBLEM
The SSO challenge is not found in the cache.
What to do?

Try again. Contact HYPR support if the issue persists.
1201050 DESKTOP_SSO_INVALID_SIGNATURE_PROBLEM
Signature validation failed.
What to do?

Try again. Contact HYPR support if the issue persists.
1201051 DESKTOP_SSO_MISSING_PUBLIC_KEY_PROBLEM
The public key was not found in the certificate.
What to do?

Try again. Contact HYPR support if the issue persists.
1201052 DESKTOP_SSO_FIDO_SESSION_NOT_FOUND_PROBLEM
The deviceID, rpAppId, or namedUser is null.
What to do?

Try again. Contact HYPR support if the issue persists.
1201053 MAGIC_LINK_RESET
Resetting the Magic Link, as it was clicked and no devices were registered.
What to do?

Wait 1 minute and try again, or acquire a new Magic Link.
1201054 WORKSTATION_CERTIFICATE_ENROLL_REQ_NOT_FOUND
Error locating the original request to enroll certificate for this Workstation.
What to do?
1201055 WORKSTATION_CERTIFICATE_ENROLL_REQ_FAILED
Failed to submit certificate enrollment request for the Workstation.
What to do?
1201056 WORKSTATION_CERTIFICATE_NOT_FOUND
Failed to submit certificate enrollment request for the Workstation.
What to do?
1201057 OOB_AUTH_CANCELLED_EC
Browser (OOB) authentication has been cancelled.
What to do?

Mobile device cancelled the auth in progress. This is usually initiated by the user.
1201058 DEVICE_BROWSER_DEREGISTRATION_FAILED_EC
Device failed to de-register Browser (OOB).
What to do?

Re-try from device or contact support to delete from ControlCenter admin console.
1201059 DEVICE_WORKSTATION_DEREGISTRATION_FAILED_EC
Device failed to de-register Workstation.
What to do?

Re-try from device or contact support to delete from ControlCenter admin console.
1201060 WORKSTATION_UNLOCK_EC
Failed to unlock Workstation.
What to do?

Wait for a minute and try again. Contact support if the issue persists.
1201061 DESKTOP_SSO_WEB_REGISTRATION_NOT_FOUND
Could not find a registered web account.
What to do?

The device isn't registered to a web (OOB) account. Register via Device Manager.
1201062 DESKTOP_SSO_FIDO_SESSION_EXPIRED
FIDO session is expired.
What to do?

Lock/Unlock the Workstation to refresh the FIDO session.
1201063 ILLEGAL_CURRENT_USER_STATE
The logged in user ended up in an unexpected invalid state.
What to do?

Please try logging out and re-logging in and if that does not resolve the issue, please try re-registering the user.
1201064 DESKTOP_SSO_PROBLEM
Desktop SSO workstation client could not sign the challenge.
What to do?

Retry the operation and/or check the workstation logs.
1201065 INTEGRITY_UAF_GENERATION_PROBLEM
There was a problem with generation of UAF record checksum.
What to do?

Contact support.
1201066 INTEGRITY_DEVICE_GENERATION_PROBLEM
There was a problem with generation of device record checksum.
What to do?

Contact support.
1201067 INTEGRITY_UAF_VALIDATION_PROBLEM
There was a problem with validation of UAF record checksum.
What to do?

Contact support.
1201068 INTEGRITY_DEVICE_VALIDATION_PROBLEM
There was a problem with validation of device record checksum.
What to do?

Contact support.
1201069 INTEGRITY_NO_EXTENSION_PROBLEM
Attempt validating checksum with no extension defined.
What to do?

Contact support.
1201070 INTEGRITY_FAILED_TO_PARSE_CHECKSUM_TYPE
The crypto provider was requested to use a hash algorithm that is unsupported.
What to do?

Change the hash algorithm to a supported value.
1201071 UNSUPPORTED_CRYPTO_PROVIDER
The crypto provider requested is unsupported.
What to do?

Change the crypto provider to a supported value.
1201072 CRYPTO_PROVIDER_UNSUPPORTED_KEY_ID
The crypto provider was requested to use a key id that is unsupported.
What to do?

Change the key id to a supported value.
1201073 CRYPTO_PROVIDER_UNSUPPORTED_HASH_ALGORITHM
The crypto provider was requested to use a hash algorithm that is unsupported.
What to do?

Change the hash algorithm to a supported value.
1201074 DB_BATCH_UPDATE_ERROR
The batch database update failed.
What to do?

Please contact support.
1201075 DESKTOP_SSO_WEB_REGISTRATION_CROSS_CHECK_FAILED
Could not verify the registered web account against the registrations on the device.
What to do?

Ensure that the web account is paired to the mobile used to unlock the Workstation.
1201076 DB_CRYPTO_VALIDATION_PROBLEM
Could not verify the encrypted column.
What to do?

Ensure that the encryption key hasn't been changed.
1201077 DESKTOP_SSO_MULTIPLE_WEB_REGISTRATIONS
Multiple web accounts registered to the device.
What to do?

This scenario is not supported. Try a different log in method or ensure that only one user account is registered to the HYPR web Application.
1201078 WORKSTATION_CERTIFICATE_REVOKE_REQ_NOT_FOUND
Error locating the certificate revocation request.
What to do?

The certificate may have been revoked already. Confirm its revocation in the server logs.
1201079 EXTERNAL_CA_SERVICE_ERROR
Error reported by the CA service while signing or revoking a certificate.
What to do?

Check the Control Center error logs and the CA administration console.
1201080 WEB_ENROLL_REGISTRATION_NOT_FOUND
Signed data are wrong.
What to do?

Please verify if data are signed properly.
1201081 WEB_ENROLL_SIGNATURE_ISSUE
Domain root certificate issue.
What to do?

Please verify the provided certificate. It probably already exists in the db.
1201082 DOMAIN_CERT_ISSUE
Domain root certificate issue.
What to do?

Please verify the provided certificate.
1201083 INVALID_WFA_LOCK
Unauthorized workstation lock.
What to do?

Register the device with the workstation.
1201084 KC_AUTH_TEMPORARILY_DISABLED
Authentication attempt has been blocked by brute force detection in keycloak
What to do?

Please wait a minute and try again. If the issue continues, check the audit log within the Control Center.
1201085 KC_POSSIBLE_BRUTE_FORCE_ATTEMPT
Possible brute force attempt detected for user latest failed authentication attempt.
What to do?

Please wait a minute and try again. If the issue continues, check the audit log within the Control Center.
1201086 ADAPT_POLICY_EVALUATION_PROBLEM
Risk policy (Adapt) evaluation request failed.
OR
Account Temporarily Blocked.

May accompany a 403 status code.
This is a security measure to protect your information. If you believe this is an error or you need assistance, then please contact your administrator.

What to do?

Check connectivity and configuration in CC.
1201087 INVALID_ADAPT_CONFIGURATION
Risk policy (Adapt) has incorrect configurations.
What to do?

Check connectivity and configuration in CC.
1201088 ADAPT_POLICY_EVALUATION_TIMEOUT
Risk policy (Adapt) evaluation has timed out, try again or reconfigure timeout.
What to do?

Check connectivity and configuration in CC.
1201089 ADAPT_POLICY_NOT_FOUND
Risk policy (Adapt) could not be found
What to do?

Check that policyId is correct and try again.
1201090 FEATURE_ENABLED
This feature is currently enabled.
What to do?

Contact HYPR Support to disable this feature and try again.
1201091 AFFIRM_COSTS_TRACKING_PROBLEM
An error occurred with Affirm third party cost incurring service.
What to do?

Please investigate the error details.
1201092 INVALID_ADAPT_ASSIGNMENT
Adapt policy assignment was submitted with invalid parameters.
What to do?

Please check that the evaluation point and policyId are correct.
1201093 REQUEST_THROTTLED
Request has been throttled.
What to do?

Ensure a client isn't overwhelming the server. Wait for a bit and try again.
1201094 SHORT_LINK_NOT_FOUND
The requested short link could not be found in the system. This may occur if the link has expired, been deleted, or was never created.
What to do?

Verify the short link ID and ensure that it was generated correctly. If the short link has expired or is no longer valid, generate a new short link. Contact support if the issue persists and the link should still be valid.
1201095 INVALID_SHORT_LINK
The provided link is invalid due to a validation error or formatting issue. It may have been altered or improperly entered
What to do?

Please verify the link for accuracy. If the problem continues, consider generating a new link or reaching out to support for assistance.
1201096 DEEP_LINK_PHISHING_ATTEMPT
The authentication request has been forced to interrupt due to internal security checks.
What to do?

Try again. Contact HYPR Support if the issue persists.
1201097 WORKSTATION_CERTIFICATE_REENROLL_FAILED
The workstation failed to consume the re-enrolled certificate.
What to do?

Try again. Contact HYPR Support if the issue persists.
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CC Service Error Codes (1202xxx)


1202001 CC_INTERNAL_ERROR
This error indicates a generic server issue.
What to do?

Check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202002 CC_RP_USER_N0_REG_DEVICES_EC
The user does not have any registered devices for the rpAppId.
What to do?

The user should register a device under the requested application.
1202003 INVALID_REG_REQ_EC
The request provided invalid data.
What to do?

Try again. Contact HYPR Support if the issue persists.
1202004 RP_AUTH_TOKEN_CHECK_FAILED_EC
The provided access token is invalid.
What to do?

Check the access token supplied in the API request. Re-issue a new access token if needed.
1202006 OOB_DEVICE_PIN_MATCH_EC
Could not find corresponding pin request from client.
What to do?

Try again. Contact HYPR support if the issue persists.
1202007 HOST_AVAILABILITY_EC
This indicates that an internal service was not reachable.
What to do?

Check that all services are available and running.
1202009 APPLICATION_NOT_FOUND_PROBLEM
An invalid application was used.
What to do?

Check that you have created and set up the application in the Control Center.
1202010 FIDO_REQ_FAILED_EC
The FIDO operation failed due to invalid request data.
What to do?

Try again. Contact support if the issue persists.
1202011 WS_AUTH_SESSION_NOT_FOUND_EC
The workstation session was not found.
What to do?

Wait for session to timeout over 1 minute or so. Re-try
1202012 WEBSOCKET_TRANS_EC
There was an issue with the websocket connection between the server and workstation.
What to do?

Use Offline Mode or restart the computer and try again.
1202013 WS_AUTH_MATCH_EC
Authorization between the device and workstation failed.
What to do?

Check that the workstation can reach the Active Directory server, and that the workstation HYPR service is running. Otherwise restart the computer, or use Offline Mode.
1202014 FIDO_SERVER_REQ_EC
The Control Center failed to reach the UAF server.
What to do?

Check that the UAF server is running and reachable.
1202015 INVALID_PUB_SUB_PAYLOADS_EC
This error indicates an issue with extensions.
What to do?

Try again or contact support if the issue persists.
1202016 WORKSTATION_NOT_FOUND_PROBLEM
The workstation does not appear to be registered.
What to do?

Try again or contact support if the issue persists.
1202017 INVALID_CERT_EC
This error indicates a problem with the SSL certificate.
What to do?

Ensure that the certificate is in the correct format and try again.
1202018 SESSION_CREATION_EC
This error indicates an issue creating a session.
What to do?

Code problem. Check logs for session creation problem.
1202019 INVALID_ACTION_ID_EC
Ensure that the Action ID (Authentication Policy) is setup in Control Center for the Application. Action ID does not match Client Action ID.
What to do?

Check Control Center for policy setup.
1202020 ACTION_NOT_CONFIGURED_EC
The application setup is incomplete or incorrect.
What to do?

Please ensure that the action ID is configured for RPAppId in the Control Center.
1202021 INVALID_JSON_REQUEST_EC
Invalid data request object was received.
What to do?

Please ensure configurations are valid and try again.
1202022 DEVICE_NOT_FOUND_EC
Could not find the device requested.
What to do?

Please make sure your device has been paired with the computer.
1202023 PUSH_MESSAGE_SEND_EC
There was a problem sending push notifications to the user.
What to do?

Please make your device is paired, and push notifications are enabled.
1202024 RELYING_PARTY_USER_NOT_FOUND_EC
Error sending login recovery e-mail. User could not be found.
What to do?

Please ensure your device is registered to login with this website.
1202025 WS_AUTH_TIMEOUT_EC
The operation on the workstation has timed out.
What to do?

Wait 1 minute and try again.
1202026 APP_PUSH_CONFIG_EC
There was an issue with push provider configuration.
What to do?

Please make sure push notifications are enabled, and your device has been paired with the device manager.
1202027 PUSH_NOT_CONFIG_EC
There was an issue with push provider configuration. Either push is disabled or the url is null.
What to do?

Check Control Center logs and contact HYPR Support for assistance.
1202028 CHALLENGE_NOT_FOUND_EC
There was an issue with the challenge used in the FIDO operation.
What to do?

Wait 1 minute and try again, check the audit log within the Control Center.
1202029 INVALID_ADAPTER_URL_RC
There was an error in the adapter processing. The adapter URL is not correct.
What to do?

Ensure that the adapter URL is valid and reachable from the server.
1202030 ADAPTER_RC
There was an error in the adapter processing. This was the resulting response bean from the adapter.
What to do?

Check server logs for extension problems.
1202031 EXTENSION_JAR_INVALID_EC
There is an issue with the extension JAR package.
What to do?

Please ensure the identity provider extension follows the rules, and try again.
1202032 EXTENSION_CONFIG_EC
Failed to stop or unload the extension.
What to do?

Please ensure the identity provider extension follows the rules, and try again.
1202033 EXTENSION_STARTUP_EC
Failed to load extensions. Path:
What to do?

Check server logs for failure details. Usually, it's a filesystem permissions issue.
1202034 EXTENSION_INVOCATION_EC
There was a problem with your identity provider extensions.
What to do?

Check server logs for the specific extension problem. A runtime exception for a third-party product is not known to the server.
1202035 RP_APP_CACHE_INIT_FAILED_EC
Failed to initialize server cache.
What to do?

Server is not able to load applications from server and/or cache them. Check server logs for root cause.
1202036 DEVICE_NOT_FOUND
Mobile device record not found on the server.
What to do?

Might indicate a registration problem or perhaps the mobile device has been unpaired by the user.
1202037 DEVICE_KEY_INVALID_HMAC
HMAC of the message payload is invalid.
What to do?

In some APIs the device supplies an HMAC of the message. This allows us to confirm the integrity of the message. Try re-registering the mobile device.
1202038 INVALID_DEVICE_KEY
Device key in the request is invalid.
What to do?

Registration data could be corrupt. RP app or the server might not be the one we registered with.
1202039 RECOVERY_PINS_NO_EXISTING_REG
When revealing recovery PINs, no existing device registrations found. The search was by machineId, rpAppId, deviceId and machineUser.
What to do?

Do a registration if it is a new device or an authentication other wise. Make sure recovery PINs are enabled in the control center.
1202040 RECOVERY_PINS_MACHINE_NAME_NOT_FOUND
MachineName not found. No matching MachineId found for machineName.
What to do?

For the retrieve recovery PINs API, the machineName is the diplayed name. It is used to find the machineId to query the existing device registrations. The resolution is to provide an existing machineName.
1202041 RECOVERY_PINS_EMPTY_AGREEMENT_PROPERTY
A key agreement handshake component was missing when validating the Recovery PINs authentication.
Restart registration or authentication. If the issue persists, contact your support.
1202042 RECOVERY_PINS_AUTH_AGREEMENT_FAILED
Validation of publicKeyAgreementAuth or recoveryPinsAuth failed.
What to do?

There is a mismatch on the keys used to sign the uath. This is likely a legitimately invalid case and someone is trying to send the wrong keys.
1202043 RECOVERY_PINS_INVALID
Invalid recovery PINs, due to invalid recoveryPinsAuth.
What to do?

Try registration or authentication with a new device.
1202044 WS_AUTH_SESSION_EMPTY_EC
Unable to lookup null/empty sessionId.
What to do?

Wait 1 minute and try again; check the audit log within the Control Center.
1202045 PUSH_MESSAGE_NOT_FOUND_EC
The requested push message is not available.
What to do?

The device is requesting a Firebase message from the server via poll, but it is not available. This may happen when the message is expired, the HMAC is incorrect, or no payload is sent.
1202046 ONBOARDING_INVITE_EC
Invite to onboarding user was not able to be sent.
What to do?

Wait 1 minute and try again; check the audit log within the Control Center.
1202047 ONBOARDING_SSO_COMMUNICATION_EC
Onboarding was not able to communicate with the SSO Provider.
What to do?

Wait 1 minute and try again; check the audit log within the Control Center.
1202048 ONBOARDING_GENERIC_EC
Your username doesn't exist in your IDP, but it must exist for initial integration. Please refer to the documentation for guidance.
What to do?

Make sure the username is typed correctly and that is exists on your network; then try again.
1202049 ONBOARDING_SSO_USER_DOESNT_EXIST_EC
The username provided doesn't exist in the SSO provider.
What to do?

Make sure the username is typed correctly and that is exists in your SSO system; then try again.
1202050 ONBOARDING_TENANT_ID_NOT_FOUND
The API token provided seems to be invalid for your IdP.
What to do?

Verify your API Token is still valid, then try agian.
1202051 ONBOARDING_SERVICE_UNAVAILABLE
Error sending invitation e-mail. This functionality is only available on HYPR Cloud platforms.
What to do?

Email Onboarding Service is only available on HYPR Cloud.
1202052 RP_USER_ALREADY_INVITED
It looks like this person has already been invited.
What to do?

The username for this RP App has already been invited and a Magic Link has already been generated for them. Try another username or use Resend Invitation to send a new invitation to this user.
1202053 PUSH_QR_NOT_ENABLED
The API token provided seems to be expired for your IdP.
What to do?

Verify the API Token is still valid for your IdP, then try again.
1202054 INVALID_SERVER_CONFIG
The application name provided is invalid for your IdP.
What to do?

Please check the RP Application configuration in Control Center Advanced Mode.
1202055 USERNAME_ALIAS_ALREADY_EXISTS
We can't seem to be able to create an OIDC application in your IdP. Please refer to the documentation for guidance.
What to do?

Verify your IdP OIDC Settings, then try again.
1202056 INT_KC_REALM_CREATION_PROBLEM
Keycloak Realm creation failed.
What to do?

Please retry the integration.
1202057 INT_KC_REALM_RETRIEVE_TOKEN_PROBLEM
Keycloak Realm Token failed to be retrieved.
What to do?

Please retry the integration.
1202058 INT_KC_REALM_RETRIEVE_RETRIEVE_SAML_METADATA_PROBLEM
Failed to retrieve Keycloak SAML metadata.
What to do?

Please retry the integration.
1202059 INT_KC_REALM_CREATE_AUTH_FLOW_PROBLEM
Failed to CREATE Auth Flow.
What to do?

Please retry the integration.
1202060 INT_KC_REALM_ADD_AUTH_FLOW_PROBLEM
Failed to ADD Authentication Flow to Realm.
What to do?

Please retry the integration.
1202061 INT_KC_REALM_GET_AUTH_FLOW_PROBLEM
Failed to GET Authentication Flow.
What to do?

Please retry the integration.
1202062 INT_KC_CREATE_CLIENT_SCOPE_PROBLEM
Failed to create the Client scope.
What to do?

Please retry the integration.
1202063 INT_KC_CREATE_OIDC_CLIENT_PROBLEM
Keycloak failed to create the OIDC client.
What to do?

Please retry the integration.
1202064 INT_KC_CREATE_SAML_CLIENT_PROBLEM
Keycloak failed to create the SAML client.
What to do?

Please retry the integration.
1202065 INT_KC_GET_EXECUTION_FLOW_PROBLEM
Failed to get the Keycloak execution flow.
What to do?

Please retry the integration.
1202066 INT_KC_CONFIGURE_AUTHENTICATOR_PROBLEM
Failed to configure the Keycloak Authenticator.
What to do?

Please retry the integration.
1202067 INT_KC_ENABLE_AUTHENTICATOR_PROBLEM
Failed to enable the Keycloak Authenticator.
What to do?

Please retry the integration.
1202068 INT_KC_GET_SECRETS_PROBLEM
Failed to get the Keycloak Secret.
What to do?

Please retry the integration.
1202069 INT_KC_DELETE_REALM_PROBLEM
Failed to delete the Keycloak Realm.
What to do?

Please retry the integration.
1202070 INT_KC_ADD_USER_PROBLEM
Failed to create user in the Realm.
What to do?

Please retry the integration.
1202071 INT_KC_GET_USER_PROBLEM
Failed to get a user from the Realm.
What to do?

Please retry the integration.
1202072 INT_KC_DELETE_USER_PROBLEM
Failed to delete a user from the Realm.
What to do?

Please retry the integration.
1202073 INT_KC_FLIP_QR_PROBLEM
Failed to flip Keycloak QR code.
What to do?

Please retry the integration.
1202074 INT_KC_API_PROBLEM
Failed to call Keycloak API.
What to do?

Fetch settings and adjust the request.
1202075 INT_KC_FLIP_QR_INVALID_SMARTKEY_RECOVERY_PIN_UPDATEROBLEM
Invalid security key or smart-card recovery PIN update request.
What to do?

Fetch settings and adjust the request.
1202076 INVALID_SMARTKEY_ENROLLMENT_REQUEST
Invalid security key or smart-card enrollment request.
What to do?

Fetch settings and adjust the request.
1202077 UNKNOWN_PUK_DEVICE
Unknown PUK device.
Check security key or smart-card device id.
1202300 INT_CC_EXT_CONFIG_OIDC_PROBLEM
Failed to configure CC Extension.
What to do?

Please retry the integration.
1202301 INT_CC_EXT_UNABLE_TO_CONFIG_CCAZURE_EXT_PROBLEM
Failed to configure CC Extension for Azure.
What to do?

Please retry the integration.
1202302 INT_CC_UNABLE_TO_GET_CSRF_TOKEN_PROBLEM
Failed to get CC CSRF Token for integration operations.
What to do?

Please retry the integration.
1202303 INT_CC_UNABLE_TO_GENERATE_API_TOKEN_PROBLEM
Failed to generate API Tokens for integration operations.
What to do?

Please retry the integration.
1202500 INT_API_PROBLEM
Failed to complete API call.
What to do?

Please retry the integration.
1202502 APPLICATION_DELETION_PROBLEM
Unable to delete the application.
What to do?

Check that you have created and set up the application in the Control Center.
1202503 APPLICATION_CREATION_PROBLEM
Unable to create or update application.
What to do?

Check that you don't have created the same application in the Control Center.
1202504 DATA_LAKE_API_EC
Could not connect to Data Lake API.
What to do?

Check the correct values are present in the DataLakeConfig, and IAM User creds are in Vault.
1202505 CERTIFICATE_VERIFICATION_ERROR
Certificate verification error.
What to do?

Verify your certificate. Check if certification path can be built and all certificates in the chain are valid and there are no CRL checks that are failed. Check network connection to distribution point of CRL.
1202506 UAF_CONFIGURATION_ERROR
Could not read default app name from server configuration. Check Vault setup.
What to do?

Check Vault setup.
1202507 REDIS_SCRIPT_ERROR
This error indicates a Redis script issue.
What to do?

Check the Redis script.
1202508 REDIS_QUEUE_ERROR
This error indicates a redis queue issue.
What to do?

Check the Redis script.
1202509 PROPERTY_CONFIGURATION_ERROR
Invalid property configuration.
What to do?

Make sure to add JavaDoc to newly introduced config property.
1202510 INVALID_ARGUMENT_ERROR
Invalid algorithm code problem.
What to do?

Check hash algorithm code in DesktopSSO configuration, CBOR algorithm, or IANA algorithm in FIDO2 configuration.
1202511 DB_CONFIGURATION_ERROR
RO is missing in some service.
What to do?

Check service definition.
1202512 VERSION_NEGOTIATION_ERROR
There was an error during negotiating version between clientVersiondeviceVersionserverVersion.
What to do?

Check proper versions.
1202513 INVALID_ACCESS_TOKEN_ERROR
Access token is invalid.
What to do?

Check yout token.
1202514 PUSH_NOTIFICATION_PAYLOAD_ERROR
Invalid Push Notification Payload Problem.
What to do?

Check the payload.
1202515 INVALID_EMAIL_ERROR
User e-mail invalid.
What to do?

Provide valid e-mail.
1202516 INVALID_QR_ERROR
QR code is invalid.
What to do?

Check the QR code validity or wait for a new one to generate.
1202517 DEVICE_REGISTRATION_ERROR
The device registration could not be processed successfully.
What to do?

If the issue persists, contact HYPR Support.
1202519 INVALID_STATE_TRANSITION_ERROR
There was a state transition problem during device authentication request processing.
What to do?

If the issue persists, contact HYPR Support.
1202520 MULTIREGION_INTERNAL_ERROR
This error indicates a generic server issue.
What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202521 CONFIGURATION_ERROR
This error indicates a configuration issue.
What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202522 VAULT_CONFIGURATION_ERROR
This error indicates a vault configuration issue.
What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202523 REDIS_CONFIGURATION_ERROR
This error indicates a Redis configuration issue.
What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202524 LOG_FILE_NOT_FIND
ControlCenter.log doesn't exist.
What to do?

Check the log directory.
1202525 FEATURE_ACCESS_UNAUTHORIZED
Failed to modify Feature Flag. Lack of Authority.
What to do?

Contact HYPR Support for assistance.
1202526 FEATURE_TOGGLE_FORBIDDEN
Feature Flag toggle for the rpApp is forbidden.
What to do?

Don't try to toggle the feature in question.
1202527 REDIS_SESSION_RECORD_ERROR
Invalid session record.
What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202528 CACHE_CONFIGURATION_PROBLEM
This error indicates a cache configuration issue.
What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202529 NAMED_CURVE_PROBLEM
This error indicates a cache configuration issue.
What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202530 WS_MESSAGE_PROBLEM
This error indicates a websocket message issue.
What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202531 MISSING_REGISTRATION_DATA
This error indicates a websocket message issue.
What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202532 APPLICATION_SUSPENSION_PROBLEM
Unable to suspend application.
What to do?

Check that you have created and set up the application in the Control Center.
1202601 EXTENSION_WEBHOOK_PROBLEM
Error invoking intelligent extension webhook.
What to do?

Confirm that the external REST endpoint is responding correctly.
1202602 CONTROL_POINT_ERROR Error in control point subsystem.
1202603 HEALTH_CHECK_CONFIGURATION_ERROR
1202604 CONTROL_POINT_ERROR
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FIDO2 Service Error Codes (1203xxx)


1203001 FIDO_ERROR_RESPONSE_FROM_SERVER_EC
Failed to execute FIDO2 request.
What to do?

Wait 1 minute and try again, check the audit log within the Control Center.
1203002 EXT_RESP_VALIDATION_EC
Could not validate extension response.
What to do?

Wait 1 minute and try again, check the audit log within the Control Center.
1203003 FIDO2_SETTINGS_NULL_EC
FIDO2 settings are null.
What to do?

Please make sure FIDO2 settings are configured.
1203004 FIDO2_SETTINGS_MODEL_NULL_EC
FIDO2 settings model is null.
What to do?

Please make sure the settings model is populated and try again.
1203006 FIDO2_SERVER_UNREACHABLE_EC
The FIDO2 server is unreachable.
What to do?

Check Control Center logs and contact HYPR Support for assistance.
1203007 FIDO2_SETTINGS_NOT_ENABLED_EC

FIDO2 settings are not currently enabled.
What to do?

Enable FIDO2 and try again.
1203008 FIDO2_METADATA_PROBLEM_EC
Missing FIDO metadata. aaguid=[aaguid]
What to do?

Check Control Center logs and contact HYPR Support for assistance.
1203009 FIDO2_METADATA_CERTIFICATE_PROBLEM_EC
FIDO2 authenticator certificate, specified in the metadata, is about to expire.
What to do?

Update authenticator metadata with the latest copy from the FIDO MetaData Service.
1203010 FIDO2_SESSION_NOT_FOUND_EC
WebAuthn operation cannot be completed because initial session is not found.
What to do?

Try again. If problem persists, contact HYPR Support to increase the FIDO2 session timeout.
1203011 FIDO2_DPK_VERIFICATION_PROBLEM_EC
WebAuthn operation cannot be completed due to DPK problem.
What to do?

Try again. If the problem persists, contact HYPR Support for investigation.
1203012 FIDO2_POLICY_PROBLEM_EC
WebAuthn operation cannot be completed due to FIDO2 policy.
What to do?

Try a different FIDO2 authenticator, or call an administrator for details.
1203013 FIDO2_INVALID_ORIGIN_EC
Origin returned by client/browser does not match RP origin.
What to do?

Call administrator to verify RP origin in FIDO2 settings is set properly.
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RADIUS Service Error Codes (1204xxx)


1204010 RADIUS_SERVER_NOT_FOUND
RADIUS server ID was not found.
What to do?

Choose an existing radiusServerId.
1204011 RADIUS_SERVER_CREATE_CONSTRAINT
RADIUS server cannot be created.
What to do?

Check RADIUS server constraints.
1204012 RADIUS_SERVER_CREATE
RADIUS server cannot be created.
What to do?

Check RADIUS server data.
1204013 RADIUS_SERVER_UPDATE_CONSTRAINT
RADIUS server cannot be updated.
What to do?

Check RADIUS server constraints.
1204014 RADIUS_SERVER_UPDATE
RADIUS server cannot be updated.
What to do?

Check RADIUS server data.
1204015 RADIUS_SERVER_DELETE
RADIUS server cannot be deleted.
What to do?

Check RADIUS server data and constraints.
1204016 RADIUS_CONFIG_NOT_FOUND
RADIUS configuration ID was not found.
What to do?

Choose RADIUS config ID which exists.
1204017 RADIUS_CONFIG_CREATE_CONSTRAINT
RADIUS configuration cannot be created.
What to do?

Check RADIUS config constraints.
1204018 RADIUS_CONFIG_CREATE
RADIUS configuration cannot be created.
What to do?

Check RADIUS config data.
1204019 RADIUS_CONFIG_UPDATE_CONSTRAINT
RADIUS configuration cannot be updated.
What to do?

Check RADIUS config constraints.
1204020 RADIUS_CONFIG_UPDATE
RADIUS configuration cannot be updated.
What to do?

Check RADIUS config data.
1204021 RADIUS_CONFIG_DELETE
RADIUS configuration cannot be deleted.
What to do?

Check RADIUS config data and constraints.
1204022 RADIUS_CLIENT_NOT_FOUND
RADIUS client ID was not found.
What to do?

Choose RADIUS client ID which exists.
1204023 RADIUS_CLIENT_CREATE_CONSTRAINT
RADIUS client cannot be created.
What to do?

Check RADIUS client constraints.
1204024 RADIUS_CLIENT_CREATE
RADIUS client cannot be created.
What to do?

Check RADIUS client data.
1204025 RADIUS_CLIENT_UPDATE_CONSTRAINT
RADIUS client cannot be updated.
What to do?

Check RADIUS client constraints.
1204026 RADIUS_CLIENT_UPDATE
RADIUS client cannot be updated.
What to do?

Check RADIUS client data.
1204027 RADIUS_CLIENT_DELETE
RADIUS client cannot be deleted.
What to do?

Check RADIUS client data and constraints.
1204028 RADIUS_SERVER_CACHE_NOT_FOUND
RADIUS server has not updated Control Center with its status yet.
What to do?

Ensure RADIUS server is configured properly and try again later.
1204029 RADIUS_SERVER_NAME_ALREADY_EXISTS
RADIUS server name already exists.
What to do?

Choose a different server name.
1204030 RADIUS_CONFIG_NAME_ALREADY_EXISTS
RADIUS config name already exists.
What to do?

Choose a different config name.
1204031 RADIUS_CLIENT_NAME_ALREADY_EXISTS
RADIUS client name already exists.
What to do?

Choose a different client name.
1204032 RADIUS_INTEGRATION_ALREADY_EXISTS
RADIUS integration name already exists.
What to do?

Use existing RADIUS integration.
1204033 RADIUS_INTEGRATION_CREATE_CONSTRAINT
RADIUS integration cannot be created.
What to do?

Check RADIUS integration constraints.
1204034 RADIUS_INTEGRATION_CREATE
RADIUS integration cannot be created.
What to do?

Check RADIUS integration data.
1204035 RADIUS_INTEGRATION_DELETE
RADIUS integration cannot be deleted.
What to do?

Check RADIUS integration data and constraints.
1204036 RADIUS_INTEGRATION_NOT_FOUND
RADIUS integration ID cannot be found.
What to do?

Choose an existing RADIUS integration ID.
1204037 RADIUS_INTEGRATION_CREATE_INVALID_RP_APP
The RP app value provided for the RADIUS integration is invalid.
What to do?

For a standalone RADIUS integration, the RP app value must be unique. To leverage an existing integration, the RP app must exist and be configured properly.
1204038 RADIUS_SERVER_RP_APP_INVALID
The RP app ID for the RADIUS server was not found.
What to do?

Ensure the RP app ID being associated with the RADIUS server exists.
1204039 RADIUS_CONFIG_RP_APP_INVALID
The RP app ID for the RADIUS config was not found.
What to do?

Ensure the RP app ID being associated with the RADIUS config exists.
1204040 RADIUS_CLIENTS_CREATE_CONSTRAINT
RADIUS clients cannot be created.
What to do?

Check RADIUS client constraints.
1204041 RADIUS_CLIENTS_CREATE
RADIUS clients cannot be created.
What to do?

Check RADIUS client data.
1204042 RADIUS_ONBOARDING_CREATE_INTEGRATION
RADIUS onboarding cannot create integration.
What to do?

Check integrations setup data.
1204043 RADIUS_ONBOARDING_CREATE_SERVER
RADIUS onboarding cannot create RADIUS server.
What to do?

Check server setup data.
1204044 RADIUS_ONBOARDING_CREATE_CONFIGURATION
RADIUS onboarding cannot create RADIUS configuration.
What to do?

Check configuration setup data.
1204045 RADIUS_ONBOARDING_CREATE_CLIENTS
RADIUS onboarding cannot create RADIUS clients.
What to do?

Check client setup data.
1204046 RADIUS_ONBOARDING_CREATE
RADIUS onboarding cannot be created.
What to do?

Check onboarding setup data.
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IdP Service Error Codes (1205xxx)


1205001 IDP_USER_DOES_NOT_EXIST
IdP user does not exist.
What to do?

Please verify the IdP user exists.
1205002 IDP_INVALID_API_KEY
API key has expired or is invalid.
What to do?

Please contact Support.
1205003 IDP_INVALID_RP_APP_NAME
Invalid RP App name.
What to do?

Please contact Support.
1205004 IDP_OIDC_CREATE_FAILURE
Unable to create OIDC.
What to do?

Please contact Support.
1205005 IDP_OIDC_APP_CREATE_FAILURE
Unable to create OIDC application.
What to do?

Please contact Support.
1205006 IDP_OIDC_ROUTING_RULE_CREATE_FAILURE
Error creating OIDC routing rule.
What to do?

Please contact Support.
1205007 IDP_OIDC_POLICY_RULE_CREATE_FAILURE
Error creating OIDC policy rule.
What to do?

Please contact Support.
1205008 IDP_OIDC_CONFIG_FAILURE
Error configuring OIDC.
What to do?

Please contact Support.
1205009 IDP_EXTENSION_CONFIG_FAILURE
Error configuring extension.
What to do?

Please contact Support.
1205010 IDP_RP_APP_EXTENSION_ASSOC_FAILURE
Error configuring extension association.
What to do?

Please contact Support.
1205011 IDP_DEVICE_SCHEMA_CONFIG_FAILURE
Error configuring device config.
What to do?

Please contact Support.
1205012 IDP_INVALID_SSO_URL
Invalid SSO URL.
What to do?

Please verify the URL is correct.
1205013 IDP_DUPLICATE_RP_APP_ID
Duplicate RP AppID.
What to do?

Please verify there are no other RP applications with the same name.
1205014 IDP_SSO_PROFILE_IN_USE
SSO profile is in use.
What to do?

Please contact Support.
1205015 IDP_SAVED_CONFIGURATION_NOT_FOUND
IDP configuration not found.
What to do?

Please contact Support.
1205018 IDP_ROUTING_RULE_ENABLE_BAD_REQUEST
Bad Request found when trying to activate routing rules.
What to do?

Please contact Support.
1205019 IDP_ROUTING_RULE_DISABLE_BAD_REQUEST
Bad Request found when trying to deactivate routing rules.
What to do?

Please contact Support.
1205025 IDP_VALIDATION_ERROR
Failed to validate IdP integrations.
What to do?

Please retry the integration.
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UAF Service Error Codes (1206xxx)


1206001 UAF_CODE_1200_OK
(v8.7 and earlier) UAF Code OK (1200).
What to do?

Please contact Support for any questions.
1206002 UAF_CODE_BAD_REQUEST
UAF Code Bad request (1400).
What to do?

Please contact Support.
1206003 UAF_CODE_UNKNOWN_AAID
UAF Unknown AAID (1480).
What to do?

Please contact Support.
1206004 UAF_CODE_UNKNOWN_KEYID
Unknown KeyId (1481).
What to do?

Please contact Support for any questions.
1206005 UAF_CODE_NONCE_INVALID
UAF Code OK (1491).
What to do?

Please contact Support for any questions.
1206006 UAF_CODE_UNACCEPTABLE_ATTESTATION
UAF Unacceptable Attestation (1496).
What to do?

Please contact Support for any questions.
1206007 UAF_CODE_UNACCEPTABLE_CONTENT
UAF Unacceptable content (1498).
What to do?

Please contact Support for any questions.
1206008 UAF_CODE_1500_INTERNAL_SERVER_ERROR
(v8.7 and earlier) UAF Internal Server Error (1500).
What to do?

Please contact Support for any questions.
1206009 UAF_CODE_CHALLENGE_INVALID
UAF Internal Error - Invalid Cache (1501).
What to do?

Please contact Support for any questions.
1206010 UAF_CODE_REGISTRATION_RECORD_NOT_FOUND
UAF Registration record not found (1502).
What to do?

Please contact Support for any questions.
1206011 UAF_ERROR_CANNOT_FIND_APP
Could not retrieve the applications.
What to do?

Please contact Support for any questions.
1206012 UAF_ERROR_CREATE_UPDATE_APP
Error creating or updating the application.
What to do?

Please contact Support for any questions.
1206013 UAF_ERROR_INVALID_CHARACTER_CODE
Invalid characters in the field.
What to do?

Please contact Support for any questions.
1206014 UAF_CANNOT_FIND_APP_CODE
Cannot find the application. Please verify you provided the correct AppId.
What to do?

Please contact Support for any questions.
1206015 UAF_WRONG_APP_ID_ERROR_CODE
(v8.7 and earlier) Incorrect AppID provided.
What to do?

Please contact Support for any questions.
1206016 UAF_ERROR_CANNOT_GET_USER_LOGINS
Could not retrieve the logins for this user. Please make sure all parameters are correct.
What to do?

Please contact Support for any questions.
1206017 UAF_INVALID_ACTION_CREATE_BEAN_CODE
Cannot validate the JSON create action bean parameter.
What to do?

Please make sure that all necessary value are specified from the CreateUAFActionBean class.
1206018 UAF_ERROR_DELETE_ACTION
Error deleting the action.
What to do?

Please contact Support for any questions.
1206019 UAF_ERROR_CANNOT_GET_USER_AUTHENTICATORS
Could not retrieve the authenticators for this user. Please make sure all parameters are correct.
What to do?

Please contact Support for any questions.
1206020 UAF_ERROR_LOCKING_USER
Could not lock the user for this aaid.
What to do?

Please make sure all inputs are valid.
1206021 UAF_CODE_1491_SIGN_COUNTER_INVALID
The difference between the stored count of login attempts and the authenticator count of login attempts has become inconsistent.
What to do?

An authenticator may be malfunctioning or have been cloned. Logs investigation is recommended.
1206022 UAF_ERROR_DELETING_USER
Could not delete the user.
What to do?

Retry deleting or see the logs.
1206023 UAF_METADATA_CERTIFICATE_PROBLEM_EC
The UAF authenticator certificate specified in the metadata is about to expire.
What to do?

Update authenticator metadata with latest copy from the FIDO MetaDataService.
1206024 UAF_INVALID_ENCODING_ERROR
UAF invalid encoding problem.
What to do?

Check the UAF encoding.
1206025 UAF_INVALID_INPUT_ERROR
UAF invalid input problem.
What to do?

Check the UAF input.
1206026 UAF_INVALID_REQUEST_ERROR
UAF invalid request problem.
What to do?

Check the UAF request.
1206027 UAF_INVALID_ATTESTATION_STATEMENT_ERROR
UAF invalid attestation statement problem.
What to do?

Check the UAF attestation statement.
1206028 UAF_INVALID_ATTESTATION_OBJECT_ERROR
UAF invalid attestation statement problem
What to do?

Check the UAF attestation statement.
1206029 UAF_INVALID_CLIENT_DATA_ERROR
UAF invalid client data problem.
What to do?

Check the UAF client data.
1206030 UAF_INVALID_AUTHENTICATOR_DATA_ERROR
UAF invalid authenticator data problem.
What to do?

Check the UAF client authenticator data.
1206031 UAF_INVALID_ATTESTED_CREDENTIAL_DATA_ERROR
UAF invalid attested credential data problem.
What to do?

Check the UAF attested credential data.
1206032 UAF_INVALID_RPI_HASH_ERROR
UAF invalid rpi hash problem.
What to do?

Check the UAF rpi hash.
1206033 UAF_INVALID_USER_HANDLE_ERROR
UAF User handle is invalid.
What to do?

Check the UAF user handle.
1206034 UAF_INVALID_KEY_TYPE_CODE_ERROR
UAF key type code problem.
What to do?

Check the UAF key type code.
1206035 UAF_INVALID_CURVE_TYPE_CODE_ERROR
UAF curve type code problem.
What to do?

Check the UAF curve type code.
1206036 UAF_INVALID_ATTESTATION_SIGNATURE_ERROR
UAF attestation signature problem.
What to do?

Check UAF attestation signature.
1206037 UAF_INVALID_ASSERTION_SIGNATURE_ERROR
UAF assertion signature problem.
What to do?

Check UAF assertion signature.
1206038 UAF_INVALID_CREDENTIAL_ID_ERROR
UAF invalid CredentialId problem.
What to do?

Check UAF CredentialId.
1206039 UAF_INVALID_X509_CERTIFICATE_ERROR
The certificate does not meet requirements.
What to do?

Check the certificate.
1206040 UAF_INVALID_FIDO2_APP_SETUP_ERROR
FIDO2 App setup is invalid.
What to do?

Check FIDO2 App setup.
1206041 UAF_INVALID_FIDO2_METADATA_ERROR
UAF Authenticator metadata is invalid.
What to do?

Check UAF Authenticator metadata
1206042 UAF_INVALID_JWT_ERROR
JWT payload is invalid.
What to do?

Check the JWT payload.
1206043 UAF_CERTIFICATE_REVOCATION_CHECK_ERROR
Certificate revocation check problem.
What to do?

Please contact Support for any questions.
1206044 UAF_OPERATION_NOT_PERMITED_ERROR
Operation is not permitted.
What to do?

Please contact Support for any questions
1206045 UAF_PENDING_SESSION_ERROR
A session is in progress for this user.
What to do?

Please contact support for any questions.
1206046 UAF_UNKNOWN_EXTENSION_ERROR
UAF Unregistered extension.
What to do?

Please contact Support for any questions.
1206047 UAF_READ_REQUEST_FROM_RESPONSE_ERROR
Could not construct UAFRequest from UAFResponse.
What to do?

Please contact Support for any questions.
1206048 PENDING_QR_FALLBACK_MSG_NOT_FOUND
Pending QR Fallback request not found.
What to do?

Check that activation code is correct and try again.
1206049 QR_FALLBACK_NOT_ENABLED
QR Fallback is disabled.
What to do?

Verify that Manual QR retrieval is set to Enabled and try again.
1206050 QR_TIMEOUT
QR scan timeout.
What to do?

Please scan the QR Code within the alloted time.
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Identity Verification (IdV) Service Error Codes (1207xxx)


1207000 USER_INFO_LOOKUP_PROBLEM
There was an issue looking up the user info.
What to do?

Check the error payload for details.
1207001 USER_INFO_SERVICE_CONFIG_PROBLEM
There was a configuration issue with the user info service.
What to do?

Check the error payload for details.
1207002 ACTION_FAILED
The source state was incomplete for this workflow.
What to do?

Check the error payload for details.
1207003 SOURCE_STATE_INCOMPLETE_PROBLEM
There was an issue calculating the distance from the user's IP address to their home address
What to do?

Ensure the user's computer is connected near their home address.
1207004 DISTANCE_FROM_IP_TO_HOME_PROBLEM
The user's home address was not found
What to do?

Add a home address to the user object.
1207005 HOME_ADDRESS_NOT_FOUND
Could not find the user's coordinates from their IP address
What to do?

Check the error payload for details.
1207006 IP_TO_COORDINATE_LOOKUP_PROBLEM
There was an issue looking up the user info.
What to do?

Check the error payload for details.
1207007 ADDRESS_FROM_IP_PROBLEM
The address of the IP could not be determined
What to do?

Please contact support for any questions.
1207008 REQUESTER_MAGIC_LINK_PROBLEM
There was a problem with the requester's magic link.
What to do?

Please contact support for any questions.
1207009 TRANSITION_FOR_EVENT_NOT_FOUND
There was no transition found for this event.
What to do?

Please contact support for any questions.
1207010 VERIFICATION_FLOW_PROBLEM
There was an issue with the user verification request.
What to do?

Check the error payload for details.
1207011 USER_VERIFICATION_REQUEST_PROBLEM
There was an issue with the workflow instance.
What to do?

Check the error payload for details.
1207012 WORKFLOW_INSTANCE_PROBLEM
There was an issue with the workflow instance.
What to do?

Check the error payload for details.
1207013 CODE_CUSTOMIZATION_PROBLEM
There was an issue with the code customization.
What to do?

Check the error payload for details.
1207014 DYNAMIC_CODE_EXECUTION_PROBLEM
There was an issue executing dynamic code.
What to do?

Check the error payload for details.
1207015 USER_DIRECTORY_SOURCE_PROBLEM
There was an issue with the user directory source.
What to do?

Check the error payload for details.
1207016 OIDC_CLIENT_CONFIG_PROBLEM
There was an issue with the OIDC client config.
What to do?

Check the error payload for details.
1207017 USER_NOT_PERMITTED_PROBLEM
You are not allowed to proceed with this flow.
What to do?

Ensure you are using a correct link.
1207018 WORKFLOW_PROBLEM
There was an issue with the workflow.
What to do?

Check the error payload for details.
1207019 THIRD_PARTY_THROTTLE
There was an issue processing the third-party request.
What to do?

Try again in a few minutes.
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Certificate Authority (CA) Service Error Codes (1208xxx)


1208000 CA_NOT_FOUND
There was no CA found for the given id.
What to do?

Ensure the requested CA belongs to the current chain or one that already exists in CC.
1208001 ISSUE_CERTIFICATE_PROBLEM
We were unable to issue the certificate.
What to do?

Please contact support for any questions.
1208002 GET_CERTIFICATE_PROBLEM
We were unable to get the certificate.
What to do?

Please contact support for any questions.
1208003 REVOKE_CERTIFICATE_PROBLEM
We were unable to revoke the certificate.
What to do?

Please contact support for any questions.
1208004 GET_CERTIFICATE_CHAIN_PROBLEM
We were unable to get the certificate chain.
What to do?

Please contact support for any questions.

HYPR for Android / HYPR SDK for Android

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Code Error Cause and Resolution
11100 HYPR_DISPLAY_CODE_CANCELLED
Operation was cancelled.
This error indicates the user has entered in an incorrect 'user presence' check when prompted for their workstation password. During the pairing process, an enterprise may require the user to type in their current password one final time to validate that they are the professional who has logged into the workstation. When this is incorrectly entered, such as in the case where a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete.

What to do?

1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. 2. If the issue persists - Try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue. 3. If the issue persists - Guide the user to reboot workstation before trying again.
11100 Operation cancelled. Please try again. The cancel button or back button was pressed during a PIN authentication.

What to do?

No resolution is needed as this is normal behavior.
11100 HYPR_DISPLAY_CODE_CANCELLED
Operation cancelled. Please try again.
The cancel button or back button was pressed during a fingerprint authentication.

What to do?

No resolution is needed as this is normal behavior.
11100 HYPR_DISPLAY_CODE_CANCELLED
Authentication was cancelled.
The cancel button or back button was pressed during a face/voice authentication.

What to do?

No resolution is needed as this is normal behavior.
11101 HYPR_DISPLAY_CODE_CANCELLED_WITH_OFFLINE_TOKEN_RETURNED
Unlock Operation was cancelled but returned an Offline Token PIN.

111010 HYPR_DISPLAY_CODE_REG_ATT_TYPE_INVALID
Registration Failed. Please try again or contact your support for more detail.
Authenticator does not support the attestation type. This occurs when a policy is set to use a Full Basic Authenticator ADP SDK, but the developer used a Surrogate Authenticator Prefs SDK instead.

What to do?

Modify your policy to use the correct AAIDs.
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ASM / Authentication Errors (112xxx)


112001 HYPR_DISPLAY_CODE_ASM_REG_TO_AUTH_NULL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112002 HYPR_DISPLAY_CODE_ASM_AUTH_TO_AUTH_NULL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112003 HYPR_DISPLAY_CODE_ASM_AUTH_TO_AUTH_KEYIDS_NOT_EXIST
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112004 HYPR_DISPLAY_CODE_ASM_AUTH_TO_ASM_PARSE
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112005 HYPR_DISPLAY_CODE_ASM_DEREG_TO_AUTH_NULL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112006 HYPR_DISPLAY_CODE_ASM_GET_INFO_AUTH_INFOS_NULL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112007 HYPR_DISPLAY_CODE_ASM_GETINFO_PARSE
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112008 HYPR_DISPLAY_CODE_ASM_GETINFO_METADATA
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112009 HYPR_DISPLAY_CODE_ASM_GETINFO_AAID
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112010 HYPR_DISPLAY_CODE_ASM_INTENTMANAGER_AUTH_TO_ASM_OUT_NULL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112011 HYPR_DISPLAY_CODE_ASM_OPENSETTINGS_AUTH_NULL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112012 HYPR_DISPLAY_CODE_ASM_DATA_DESERIALIZE_FAIL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112013 HYPR_DISPLAY_CODE_ASM_DATA_CUSTOM_DESERIALIZE_FAIL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112014 HYPR_DISPLAY_CODE_ASM_INTENTMANAGER_INTENTTYPE_NULL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112015 HYPR_DISPLAY_CODE_ASM_INTENTMANAGER_REQUESTTYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112016 HYPR_DISPLAY_CODE_ASM_INTENTMANAGER_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112017 HYPR_DISPLAY_CODE_ASM_INTENTMANAGER_REQUESTTYPE_NULL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112018 HYPR_DISPLAY_CODE_ASM_INTENTMANAGER_LISTENER_REQUESTTYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112019 HYPR_DISPLAY_CODE_ASM_BASEACTIVITY_DISCOVERY_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112020 HYPR_DISPLAY_CODE_ASM_BASEACTIVITY_AUTHENTICATOR_NULL
Operation Failed. Please try again or contact your support for more detail.
ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112501 HYPR_DISPLAY_CODE_AUTH_FB_NOT_SUPPORTED_PREFS_MODE
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112502 HYPR_DISPLAY_CODE_AUTH_BASE_TLV_NULL
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112503 HYPR_DISPLAY_CODE_AUTH_BASE_TLV_INVALID
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112504 HYPR_DISPLAY_CODE_AUTH_BASE_AUTH_UI_RESULT_NULL
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112505 HYPR_DISPLAY_CODE_AUTH_BASE_BASETLV_NULL
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112506 HYPR_DISPLAY_CODE_AUTH_BASE_AUTH_NULL
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112507 HYPR_DISPLAY_CODE_AUTH_BASE_SETTLV_FAILED
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112508 HYPR_DISPLAY_CODE_AUTH_BASE_SETBASETLV_NULL
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112509 HYPR_DISPLAY_CODE_AUTH_AUTHTLVOUT_PRIV_KEY_NOT_EXIST
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112510 HYPR_DISPLAY_CODE_AUTH_REGTOASM_PARSE_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112511 HYPR_DISPLAY_CODE_AUTH_AUTHINTLV_TRANS_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112512 HYPR_DISPLAY_CODE_AUTH_REGOUTTLV_KRD_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112513 HYPR_DISPLAY_CODE_AUTH_TLVPROC_TAG_GET_INVALID
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112514 HYPR_DISPLAY_CODE_AUTH_TLVPROC_TAG_SET_INVALID
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112515 HYPR_DISPLAY_CODE_AUTH_TLVPROC_TAG_INVALID
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112516 HYPR_DISPLAY_CODE_AUTH_TLVPROC_TAG_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112517 HYPR_DISPLAY_CODE_AUTH_TLVPROC_TAG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112518 HYPR_DISPLAY_CODE_AUTH_TLVPROC_RES_REG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112519 HYPR_DISPLAY_CODE_AUTH_TLVPROC_RES_AUTH_EMPTY_RAWKEY
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112520 HYPR_DISPLAY_CODE_AUTH_TLVPROC_RES_AUTH_EMPTY_KEYID
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112521 HYPR_DISPLAY_CODE_AUTH_TLVPROC_RES_AUTH_EMPTY_USERNAME
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112522 HYPR_DISPLAY_CODE_AUTH_TLVPROC_RES_AUTH_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112523 HYPR_DISPLAY_CODE_AUTH_TLVPROC_RES_GET_INVALID
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112524 HYPR_DISPLAY_CODE_AUTH_TLVPROC_RES_SET_INVALID
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112525 HYPR_DISPLAY_CODE_AUTH_TLVPROC_RES_INVALID
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112526 HYPR_DISPLAY_CODE_AUTH_TLVPROC_RES_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112527 HYPR_DISPLAY_CODE_AUTH_BASE_RES_TLVRESP_NULL
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112528 HYPR_DISPLAY_CODE_AUTH_BASE_RES_DATA_NULL
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112529 HYPR_DISPLAY_CODE_AUTH_BASE_RES_NO_STATUSDATA
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112530 HYPR_DISPLAY_CODE_AUTH_BASE_RECTLV_INVALID
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112531 HYPR_DISPLAY_CODE_AUTH_DBENC_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
112532 HYPR_DISPLAY_CODE_AUTH_ERR_ASM_LOWER
Operation Failed. Please try again or contact your support for more detail.
Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.
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FIDO Client Errors (113xxx)


113001 HYPR_DISPLAY_CODE_FC_TF_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113002 HYPR_DISPLAY_CODE_FC_TF_SERVER_FAIL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113003 HYPR_DISPLAY_CODE_FC_ASMAUTH_POL_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113004 HYPR_DISPLAY_CODE_FC_ASMAUTH_POL_ACC_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113005 HYPR_DISPLAY_CODE_FC_ASMAUTH_POL_ACC_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113006 HYPR_DISPLAY_CODE_FC_ASMREQIN_INTENT_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113007 HYPR_DISPLAY_CODE_FC_ASMREQIN_INFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113008 HYPR_DISPLAY_CODE_FC_AAID_ACT_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113009 HYPR_DISPLAY_CODE_FC__HFC_ACT_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113010 HYPR_DISPLAY_CODE_FC_IMBASE_ERR_NO_LOWER
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113011 HYPR_DISPLAY_CODE_FC_IMCLIENT_PROCINT_TYPE_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113012 HYPR_DISPLAY_CODE_FC_IMCLIENT_PROCINT_CHECK_DISC_FAIL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113013 HYPR_DISPLAY_CODE_FC_IMCLIENT_PROCINT_OP_DISC_FAIL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113014 HYPR_DISPLAY_CODE_FC_IMCLIENT_PROCINT_OPCOMP_DISC_FAIL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113015 HYPR_DISPLAY_CODE_FC_IMCLIENT_PROCINT_INVALID_TYPE
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113016 HYPR_DISPLAY_CODE_FC_IMCLIENT_ACTRES_MAI_KEYAAID_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113017 HYPR_DISPLAY_CODE_FC_IMCLIENT_ACTRES_MAI_AAID_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113018 HYPR_DISPLAY_CODE_FC_IMCLIENT_PROCACTRES_GETREG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113019 HYPR_DISPLAY_CODE_FC_IMCLIENT_PROCACTRES_CHOOSE_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113020 HYPR_DISPLAY_CODE_FC_IMGETREG_INTENT_DATA_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113021 HYPR_DISPLAY_CODE_FC_IMGETREG_INTENT_MESSAGE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113022 HYPR_DISPLAY_CODE_FC_IMGETREG_INTENT_FAIL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113023 HYPR_DISPLAY_CODE_FC_IMGETREG_INTENT_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113024 HYPR_DISPLAY_CODE_FC_IMGETREG_PROC_JSON
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113025 HYPR_DISPLAY_CODE_FC_IMGETREG_PROC_CODE
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113026 HYPR_DISPLAY_CODE_FC_IMGETREG_OPFIN_MESSAGE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113027 HYPR_DISPLAY_CODE_FC_IMGETREG_OPFIN_MESSAGE_JSON
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113028 HYPR_DISPLAY_CODE_FC_IMGETREG_POPAPPREG_AAID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113029 HYPR_DISPLAY_CODE_FC_IMGETREG_PROCOPINT_DISC_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113030 HYPR_DISPLAY_CODE_FC_PROCOPINT_ACTNOTFOUND_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113031 HYPR_DISPLAY_CODE_FC_PROCOPINT_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113040 HYPR_DISPLAY_CODE_FC_ITDIS_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113041 HYPR_DISPLAY_CODE_FC_ITDIS_ACTNOTFOUND_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113050 HYPR_DISPLAY_CODE_FC_ITOP_PROCBASE_HEAD_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113051 HYPR_DISPLAY_CODE_FC_ITOP_PROCBASE_HEAD_VER
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113052 HYPR_DISPLAY_CODE_FC_ITOP_PROCBASE_UPV_VER
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113053 HYPR_DISPLAY_CODE_FC_ITOP_PROCBASE_ACTNOTFOUND_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113054 HYPR_DISPLAY_CODE_FC_ITOP_PROCBASE_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113055 HYPR_DISPLAY_CODE_FC_ITOP_PROCTF_TYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113056 HYPR_DISPLAY_CODE_FC_ITOP_PROCTF_JSON
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113057 HYPR_DISPLAY_CODE_FC_ITOP_PROCTF_EMPTY_CACHE
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113058 HYPR_DISPLAY_CODE_FC_ITOP_PROCTF_NOT_HTTPS
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113059 HYPR_DISPLAY_CODE_FC_ITOP_PROCMSG_HEADREQHIGH_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113060 HYPR_DISPLAY_CODE_FC_ITOP_PROCMSG_INDEX_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113061 HYPR_DISPLAY_CODE_FC_ITOP_PROCMSG_INTENT_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113062 HYPR_DISPLAY_CODE_FC_ITOP_PROCMSG_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113063 HYPR_DISPLAY_CODE_FC_ITOP_PROCMSG_ACTNOTFOUND_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113064 HYPR_DISPLAY_CODE_FC_ITOP_PROCMSG_SEC_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113065 HYPR_DISPLAY_CODE_FC_ITOP_PROCMSG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113066 HYPR_DISPLAY_CODE_FC_ITOP_PROCMSG_OP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113067 HYPR_DISPLAY_CODE_FC_ITOP_PROCACTRES_OP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113068 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_REG_FAIL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113069 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_REG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113070 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_AUTH_FAIL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113071 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_AUTH_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113072 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_OP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113073 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_MSGEXTRA_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113074 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_MSGEXTRA_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113075 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_MSGEXTRA_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113080 HYPR_DISPLAY_CODE_FC_OPMANBASE_SENDRES_ASMINTENT_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113081 HYPR_DISPLAY_CODE_FC_OPMANBASE_PROCREQ_AUTHINFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113082 HYPR_DISPLAY_CODE_FC_OPREG_PROCOP_MSG_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113083 HYPR_DISPLAY_CODE_FC_OPREG_PROCOP_REQ_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113084 HYPR_DISPLAY_CODE_FC_OPREG_PROCOP_FCAPPID_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113085 HYPR_DISPLAY_CODE_FC_OPREG_PROCOP_REQ_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113086 HYPR_DISPLAY_CODE_FC_OPAUTH_PROCOP_MSG_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113087 HYPR_DISPLAY_CODE_FC_OPAUTH_PROCOP_REQ_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113088 HYPR_DISPLAY_CODE_FC_OPAUTH_PROCOP_FCAPPID_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113089 HYPR_DISPLAY_CODE_FC_OPAUTH_PROCOP_REQ_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113090 HYPR_DISPLAY_CODE_FC_OPDEREG_PROCOP_REQ_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113091 HYPR_DISPLAY_CODE_FC_OPDEREG_PROCOP_REQ_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113092 HYPR_DISPLAY_CODE_FC_OPDEREG_PROCOP_ASMINFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113093 HYPR_DISPLAY_CODE_FC_OPDEREG_PROCOP_AAID_CANNOT_DEREG
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113094 HYPR_DISPLAY_CODE_FC_OPGETINFO_ASMINFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113095 HYPR_DISPLAY_CODE_FC_OPGETREG_INDEX_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113096 HYPR_DISPLAY_CODE_FC_OPGETREG_ASMINFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113097 HYPR_DISPLAY_CODE_FC_OPOPEN_ASMINFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113073 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_MSGEXTRA_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113074 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_MSGEXTRA_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113075 HYPR_DISPLAY_CODE_FC_ITOP_PROCASMRESP_MSGEXTRA_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113080 HYPR_DISPLAY_CODE_FC_OPMANBASE_SENDRES_ASMINTENT_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113081 HYPR_DISPLAY_CODE_FC_OPMANBASE_PROCREQ_AUTHINFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113082 HYPR_DISPLAY_CODE_FC_OPREG_PROCOP_MSG_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113083 HYPR_DISPLAY_CODE_FC_OPREG_PROCOP_REQ_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113084 HYPR_DISPLAY_CODE_FC_OPREG_PROCOP_FCAPPID_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113085 HYPR_DISPLAY_CODE_FC_OPREG_PROCOP_REQ_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113086 HYPR_DISPLAY_CODE_FC_OPAUTH_PROCOP_MSG_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113087 HYPR_DISPLAY_CODE_FC_OPAUTH_PROCOP_REQ_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113088 HYPR_DISPLAY_CODE_FC_OPAUTH_PROCOP_FCAPPID_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113089 HYPR_DISPLAY_CODE_FC_OPAUTH_PROCOP_REQ_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113090 HYPR_DISPLAY_CODE_FC_OPDEREG_PROCOP_REQ_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113091 HYPR_DISPLAY_CODE_FC_OPDEREG_PROCOP_REQ_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113092 HYPR_DISPLAY_CODE_FC_OPDEREG_PROCOP_ASMINFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113093 HYPR_DISPLAY_CODE_FC_OPDEREG_PROCOP_AAID_CANNOT_DEREG
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113094 HYPR_DISPLAY_CODE_FC_OPGETINFO_ASMINFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113095 HYPR_DISPLAY_CODE_FC_OPGETREG_INDEX_INVALID
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113096 HYPR_DISPLAY_CODE_FC_OPGETREG_ASMINFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
113097 HYPR_DISPLAY_CODE_FC_OPOPEN_ASMINFO_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.
Back to Top

General Errors (114xxx)


114010 HYPR_DISPLAY_CODE_OPERATION_FAILED
Operation Failed. Please try again or contact your support for more detail.
Any generic failure that is not caused by the user but rather the underlying framework. Example: null pointer exceptions, invalid states, operating system errors, invalid develop implementations of interfaces, etc.

What to do?

Check the logs for more details.
114011 HYPR_DISPLAY_CODE_FACETID_FAILED
FacetId Check Failed. Please contact your support for more detail.
The FacetId generated by the top-level application is not present on the Fido Server.

What to do?

The FacetId needs to be added to the Fido Server FacetId list.
114012 HYPR_DISPLAY_CODE_DISCOVERY_FAILED
Discovery Failed due to no Authenticator matching the policy. Please contact your support for more detail.
There was no valid authenticator on the device that matched the policy from the server.

What to do?

Be sure that you are using an authentication that matches with the set policy. Please contact your support for more detail.
114013 HYPR_DISPLAY_CODE_SERVER_API_VERSION_TOO_LOW
Operation Failed. Please contact your support for more detail.
The negotiated server API version is too low for the attempted operation.

What to do?

Upgrade the server to a version that supports the operation.
114020 HYPR_DISPLAY_CODE_HARDWARE_NOT_SUPPORTED
Authenticator Hardware Not Supported. Please contact your support for more detail.
The authenticator hardware is not supported on the device which resulted in an invalid application state.

What to do?

This error is unlikely, but may occur if HYPR is used with a non-HYPR FIDO Client. Please contact your support for more detail.
114030 HYPR_DISPLAY_CODE_NOT_REGISTERED
Authentication failed. Palm not recognized. Please try again.
Palm recognition failed due to the palm not being recognized.

What to do?

Please try again if your palm is registered with this device.
114040 HYPR_DISPLAY_CODE_TRANSACTION_INVALID
Transaction Invalid. Please contact your support for more detail.
There is a list of transactions specified in the JSON, however, there is no transaction with the type "text/plain".

What to do?

Correct the JSON being sent in the push notification.
114050 HYPR_DISPLAY_CODE_PERMISSION_DENIED
Operation failed. This app needs permission to use the camera. Please enable it in the app\’s settings.
Camera permissions were denied when attempting to scan a barcode.

What to do?

This app needs permission to use the camera. Please enable it in the app's settings.
114060 HYPR_DISPLAY_CODE_SERVER_ERROR
Operation Failed. Please try again or contact your Support for more detail.
This a generic error returned by the server to the HYPR Mobile App during the operation. It is a catch-all for several conditions; the root cause should be analyzed by reviewing Audit Trail logs and searching on the trace ID.

What to do?

1. Restart the HYPR Mobile App and try again.
2. If the issue persists, record the trace ID displayed on the error screen and send it to the Control Center administrator to analyze the logs.
114070 HYPR_DISPLAY_CODE_INVALID_SSL
Operation Failed. Please try again or contact your support for more detail.
Invalid SSL credentials were used.

What to do?

Make sure that your SSL credentials are correct.
114071 HYPR_DISPLAY_CODE_MALFORMED_URL
Operation Failed. Please try again or contact your support for more detail.
Malformed Server URL was received or set in the application.

What to do?

Check the URLs being set in the application or in the barcode.
114080 HYPR_DISPLAY_CODE_NO_NETWORK
Operation failed. Seems like you have no internet connection. Make sure you are connected to the internet and try again.
No internet connection.

What to do?

Make sure you are connected to the internet and try again.
114090 HYPR_DISPLAY_CODE_APP_BACKGROUNDED
Operation cancelled. Please try again.
This error occurs if the app was backgrounded at any time during an operation.

What to do?

Please try again, making sure to not background the app.
114095 HYPR_DISPLAY_CODE_LOCATION_DENIED_OR_DISABLED
Cannot get location because permission not given or location is disabled
What to do?

Internal SDK error. Check the logs for more details.
114096 HYPR_DISPLAY_CODE_LOCATION_NO_CLIENT_AVAILABLE
Cannot get location because no location clients are available.
What to do?

Internal SDK error. Check the logs for more details.
114010 HYPR_DISPLAY_CODE_OPERATION_FAILED
Operation Failed. Please try again or contact your support for more detail.
Any generic failure that is not caused by the user but rather the underlying framework. Example: null pointer exceptions, invalid states, operating system errors, invalid develop implementations of interfaces, etc.

What to do?

Check the logs for more details.
114011 HYPR_DISPLAY_CODE_FACETID_FAILED
FacetId Check Failed. Please contact your support for more detail.
The FacetId generated by the top-level application is not present on the Fido Server.

What to do?

The FacetId needs to be added to the Fido Server FacetId list.
114012 HYPR_DISPLAY_CODE_DISCOVERY_FAILED
Discovery Failed due to no Authenticator matching the policy. Please contact your support for more detail.
There was no valid authenticator on the device that matched the policy from the server.

What to do?

Be sure that you are using an authentication that matches with the set policy. Please contact your support for more detail.
114013 HYPR_DISPLAY_CODE_SERVER_API_VERSION_TOO_LOW
Operation Failed. Please contact your support for more detail.
The negotiated server API version is too low for the attempted operation.

What to do?

Upgrade the server to a version that supports the operation.
114020 HYPR_DISPLAY_CODE_HARDWARE_NOT_SUPPORTED
Authenticator Hardware Not Supported. Please contact your support for more detail.
The authenticator hardware is not supported on the device which resulted in an invalid application state.

What to do?

This error is unlikely, but may occur if HYPR is used with a non-HYPR FIDO Client. Please contact your support for more detail.
114030 HYPR_DISPLAY_CODE_NOT_REGISTERED
Authentication failed. Palm not recognized. Please try again.
Palm recognition failed due to the palm not being recognized.

What to do?

Please try again if your palm is registered with this device.
114040 HYPR_DISPLAY_CODE_TRANSACTION_INVALID
Transaction Invalid. Please contact your support for more detail.
There is a list of transactions specified in the JSON, however, there is no transaction with the type "text/plain".

What to do?

Correct the JSON being sent in the push notification.
114050 HYPR_DISPLAY_CODE_PERMISSION_DENIED
Operation failed. This app needs permission to use the camera. Please enable it in the app\’s settings.
Camera permissions were denied when attempting to scan a barcode.

What to do?

This app needs permission to use the camera. Please enable it in the app's settings.
114060 HYPR_DISPLAY_CODE_SERVER_ERROR
Operation Failed. Please try again or contact your Support for more detail.
This a generic error returned by the server to the HYPR Mobile App during the operation. It is a catch-all for several conditions; the root cause should be analyzed by reviewing Audit Trail logs and searching on the trace ID.

What to do?

1. Restart the HYPR Mobile App and try again.
2. If the issue persists, record the trace ID displayed on the error screen and send it to the Control Center administrator to analyze the logs.
114070 HYPR_DISPLAY_CODE_INVALID_SSL
Operation Failed. Please try again or contact your support for more detail.
Invalid SSL credentials were used.

What to do?

Make sure that your SSL credentials are correct.
114071 HYPR_DISPLAY_CODE_MALFORMED_URL
Operation Failed. Please try again or contact your support for more detail.
Malformed Server URL was received or set in the application.

What to do?

Check the URLs being set in the application or in the barcode.
114080 HYPR_DISPLAY_CODE_NO_NETWORK
Operation failed. Seems like you have no internet connection. Make sure you are connected to the internet and try again.
No internet connection.

What to do?

Make sure you are connected to the internet and try again.
114090 HYPR_DISPLAY_CODE_APP_BACKGROUNDED
Operation cancelled. Please try again.
This error occurs if the app was backgrounded at any time during an operation.

What to do?

Please try again, making sure to not background the app.
114095 HYPR_DISPLAY_CODE_LOCATION_DENIED_OR_DISABLED
Cannot get location because permission not given or location is disabled
What to do?

Internal SDK error. Check the logs for more details.
114096 HYPR_DISPLAY_CODE_LOCATION_NO_CLIENT_AVAILABLE
Cannot get location because no location clients are available.
What to do?

Internal SDK error. Check the logs for more details.
Barcode Scanner Errors (11410x)

114100 HYPR_DISPLAY_CODE_BARCODE_SCANNER_FAILED_START
Operation Failed. Please try again or contact your support for more detail.
Barcode scanner failed to start.

What to do?

Internal SDK error. Check the logs for more details.
114101 HYPR_DISPLAY_CODE_BARCODE_CAMERA_NULL
Operation Failed. Please try again or contact your support for more detail.
Barcode scanner received a null camera exception.

What to do?

Internal SDK error. Check the logs for more details.
114102 HYPR_DISPLAY_CODE_BARCODE_CAMERA_ACCESS_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Barcode scanner received an access error.

What to do?

Internal SDK error. Check the logs for more details.
114103 HYPR_DISPLAY_CODE_BARCODE_CAMERA_PREVIEW_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Barcode scanner preview exception.

What to do?

Internal SDK error. Check the logs for more details.
114104 HYPR_DISPLAY_CODE_NO_BARCODE_CAPTURED
Operation Failed. Please try again or contact your support for more detail.
No barcode captured.

What to do?

Internal SDK error. Check the logs for more details.
114105 HYPR_DISPLAY_CODE_BARCODE_JSON_ERROR
Operation Failed. Please try again or contact your support for more detail.
Barcode JSON exception.

What to do?

Internal SDK error. Check the logs for more details.
114102 HYPR_DISPLAY_CODE_BARCODE_CAMERA_ACCESS_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Barcode scanner received an access error.

What to do?

Internal SDK error. Check the logs for more details.
114103 HYPR_DISPLAY_CODE_BARCODE_CAMERA_PREVIEW_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Barcode scanner preview exception.

What to do?

Internal SDK error. Check the logs for more details.
114104 HYPR_DISPLAY_CODE_NO_BARCODE_CAPTURED
Operation Failed. Please try again or contact your support for more detail.
No barcode captured.

What to do?

Internal SDK error. Check the logs for more details.
114105 HYPR_DISPLAY_CODE_BARCODE_JSON_ERROR
Operation Failed. Please try again or contact your support for more detail.
Barcode JSON exception.

What to do?

Internal SDK error. Check the logs for more details.

Push Errors (11411x)
114110 HYPR_DISPLAY_CODE_PUSH_NOT_DB_ERROR
Operation Failed. Please try again or contact your support for more detail.
Machine null during push notification received.

What to do?

Internal SDK error. Check the logs for more details.
114111 HYPR_DISPLAY_CODE_PUSH_EXPIRED_ERROR
This authentication request is expired. Please try to authenticate again to continue.
This authentication request is expired.

What to do?

User should start a new authentication.
114110 HYPR_DISPLAY_CODE_PUSH_NOT_DB_ERROR
Operation Failed. Please try again or contact your support for more detail.
Machine null during push notification received.

What to do?

Internal SDK error. Check the logs for more details.
114111 HYPR_DISPLAY_CODE_PUSH_EXPIRED_ERROR
This authentication request is expired. Please try to authenticate again to continue.
This authentication request is expired.

What to do?

User should start a new authentication.

Relying Party Adapter Errors (11412x-114139)
114120 HYPR_DISPLAY_CODE_RPA_SERVER_RESPONSE_NOT_VALID
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter response not valid.

What to do?

Internal SDK error. Check the logs for more details.
114121 HYPR_DISPLAY_CODE_RPA_RESP_DB_ERROR
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter response database error.

What to do?

Internal SDK error. Check the logs for more details.
114122 HYPR_DISPLAY_CODE_RPA_WS_UNLOCK_LOGGED_OUT
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter workstation unlock user logged out.

What to do?

Internal SDK error. Check the logs for more details.
114123 HYPR_DISPLAY_CODE_RPA_WS_UNLOCK_ALREADY_LOGGED_IN
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter workstation unlock user already logged in.

What to do?

Internal SDK error. Check the logs for more details.
114124 HYPR_DISPLAY_CODE_RPA_WS_UNLOCK_AUTH_TIMEOUT
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter workstation unlock authentication timed out.

What to do?

Internal SDK error. Check the logs for more details.
114125 HYPR_DISPLAY_CODE_RPA_WS_UNLOCK_IS_REJECTED
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter workstation unlock rejected by workstation.

What to do?

Internal SDK error. Check the logs for more details.
114126 HYPR_DISPLAY_CODE_RPA_WS_UNLOCK_COMP_IS_REJECTED
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter workstation unlock complete rejected by workstation. May indicate that workstation lost private key and pairing is broken.

What to do?

Internal SDK error. Check the logs for more details.
114130 HYPR_DISPLAY_CODE_RPA_WS_LOCK_FAILED
We were unable to lock your computer. Please try again on your computer.
Relying Party Adapter workstation lock failed, workstation unreachable.

What to do?

Check if the workstation has internet access.
114131 HYPR_DISPLAY_CODE_RPA_PENDING_AUTH_CHECK_FAILED
Operation Failed. Please try again or contact your support for more detail.
Please try again or contact your support for more detail.
114120 HYPR_DISPLAY_CODE_RPA_SERVER_RESPONSE_NOT_VALID
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter response not valid.

What to do?

Internal SDK error. Check the logs for more details.
114121 HYPR_DISPLAY_CODE_RPA_RESP_DB_ERROR
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter response database error.

What to do?

Internal SDK error. Check the logs for more details.
114122 HYPR_DISPLAY_CODE_RPA_WS_UNLOCK_LOGGED_OUT
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter workstation unlock user logged out.

What to do?

Internal SDK error. Check the logs for more details.
114123 HYPR_DISPLAY_CODE_RPA_WS_UNLOCK_ALREADY_LOGGED_IN
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter workstation unlock user already logged in.

What to do?

Internal SDK error. Check the logs for more details.
114124 HYPR_DISPLAY_CODE_RPA_WS_UNLOCK_AUTH_TIMEOUT
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter workstation unlock authentication timed out.

What to do?

Internal SDK error. Check the logs for more details.
114125 HYPR_DISPLAY_CODE_RPA_WS_UNLOCK_IS_REJECTED
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter workstation unlock rejected by workstation.

What to do?

Internal SDK error. Check the logs for more details.
114126 HYPR_DISPLAY_CODE_RPA_WS_UNLOCK_COMP_IS_REJECTED
Operation Failed. Please try again or contact your support for more detail.
Relying Party Adapter workstation unlock complete rejected by workstation. May indicate that workstation lost private key and pairing is broken.

What to do?

Internal SDK error. Check the logs for more details.
114130 HYPR_DISPLAY_CODE_RPA_WS_LOCK_FAILED
We were unable to lock your computer. Please try again on your computer.
Relying Party Adapter workstation lock failed, workstation unreachable.

What to do?

Check if the workstation has internet access.
114131 HYPR_DISPLAY_CODE_RPA_PENDING_AUTH_CHECK_FAILED
Operation Failed. Please try again or contact your support for more detail.
Please try again or contact your support for more detail.

FIDO Payload Adapter Errors (11414x)
114140 HYPR_DISPLAY_CODE_FPA_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Payload Adapter JSON exception.

What to do?

Internal SDK error. Check the logs for more details.
114140 HYPR_DISPLAY_CODE_FPA_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Payload Adapter JSON exception.

What to do?

Internal SDK error. Check the logs for more details.

FIDO Client Adapter Errors (11415x)
114150 HYPR_DISPLAY_CODE_FCA_ACT_INVALID_ACTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Adapter invalid activity action.

What to do?

Internal SDK error. Check the logs for more details.
114150 HYPR_DISPLAY_CODE_FCA_ACT_INVALID_ACTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Adapter invalid activity action.

What to do?

Internal SDK error. Check the logs for more details.

FIDO Client Manager Errors (11416x-11417x)
114160 HYPR_DISPLAY_CODE_FCM_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager JSON exception.

What to do?

Internal SDK error. Check the logs for more details.
114161 HYPR_DISPLAY_CODE_FCM_FC_ACT_NOT_FOUND
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager could not find Fido Client Activity.

What to do?

Internal SDK error. Check the logs for more details.
114162 HYPR_DISPLAY_CODE_FCM_NO_STATUS_RESULT_RECEIVED
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager no activity status result received.

What to do?

Internal SDK error. Check the logs for more details.
114163 HYPR_DISPLAY_CODE_FCM_INVALID_ACTIVITY_RESULT
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager invalid activity result received.

What to do?

Internal SDK error. Check the logs for more details.
114164 HYPR_DISPLAY_CODE_FCM_DATA_RESULT_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager activity data result null.

What to do?

Internal SDK error. Check the logs for more details.
114165 HYPR_DISPLAY_CODE_FCM_CALLBACK_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager callback null.

What to do?

Internal SDK error. Check the logs for more details.
114166 HYPR_DISPLAY_CODE_FCM_NO_DISCOVERY_DATA
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager no discovery data received.

What to do?

Internal SDK error. Check the logs for more details.
114167 HYPR_DISPLAY_CODE_FCM_INVALID_UAF_INTENT_TYPE
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager invalid UAF intent type.

What to do?

Internal SDK error. Check the logs for more details.
114168 HYPR_DISPLAY_CODE_FCM_INTENT_INVALID_MISSING
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager intent type missing.

What to do?

Internal SDK error. Check the logs for more details.
114169 HYPR_DISPLAY_CODE_FCM_INTENT_INVALID_MISSING_ERROR_CODE
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager missing error code.

What to do?

Internal SDK error. Check the logs for more details.
114170 HYPR_DISPLAY_CODE_FCM_INTENT_INVALID_ERROR_CODE
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager invalid error code.

What to do?

Internal SDK error. Check the logs for more details.
114160 HYPR_DISPLAY_CODE_FCM_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager JSON exception.

What to do?

Internal SDK error. Check the logs for more details.
114161 HYPR_DISPLAY_CODE_FCM_FC_ACT_NOT_FOUND
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager could not find Fido Client Activity.

What to do?

Internal SDK error. Check the logs for more details.
114162 HYPR_DISPLAY_CODE_FCM_NO_STATUS_RESULT_RECEIVED
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager no activity status result received.

What to do?

Internal SDK error. Check the logs for more details.
114163 HYPR_DISPLAY_CODE_FCM_INVALID_ACTIVITY_RESULT
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager invalid activity result received.

What to do?

Internal SDK error. Check the logs for more details.
114164 HYPR_DISPLAY_CODE_FCM_DATA_RESULT_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager activity data result null.

What to do?

Internal SDK error. Check the logs for more details.
114165 HYPR_DISPLAY_CODE_FCM_CALLBACK_NULL
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager callback null.

What to do?

Internal SDK error. Check the logs for more details.
114166 HYPR_DISPLAY_CODE_FCM_NO_DISCOVERY_DATA
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager no discovery data received.

What to do?

Internal SDK error. Check the logs for more details.
114167 HYPR_DISPLAY_CODE_FCM_INVALID_UAF_INTENT_TYPE
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager invalid UAF intent type.

What to do?

Internal SDK error. Check the logs for more details.
114168 HYPR_DISPLAY_CODE_FCM_INTENT_INVALID_MISSING
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager intent type missing.

What to do?

Internal SDK error. Check the logs for more details.
114169 HYPR_DISPLAY_CODE_FCM_INTENT_INVALID_MISSING_ERROR_CODE
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager missing error code.

What to do?

Internal SDK error. Check the logs for more details.
114170 HYPR_DISPLAY_CODE_FCM_INTENT_INVALID_ERROR_CODE
Operation Failed. Please try again or contact your support for more detail.
Fido Client Manager invalid error code.

What to do?

Internal SDK error. Check the logs for more details.

FIDO Deregistration Activity (11418x-11419x)
114180 HYPR_DISPLAY_CODE_ACT_DEREG_AAIDS_NO_LOWER
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity not receive lower level error status code.

What to do?

Internal SDK error. Check the logs for more details.
114181 HYPR_DISPLAY_CODE_ACT_DEREG_AAIDS_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity AAIDs JSON exception.

What to do?

Internal SDK error. Check the logs for more details.
114182 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_OPDATA_MISSING
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity opdata missing.

What to do?

Internal SDK error. Check the logs for more details.
114183 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_OPDATA_NULL
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity opdata null.

What to do?

Internal SDK error. Check the logs for more details.
114184 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_ACTRESUME_FAIL
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity activity resume fail.

What to do?

Internal SDK error. Check the logs for more details.
114185 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_ACTRESULT_REQCODE_INVALID
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity activity result request code invalid.

What to do?

Internal SDK error. Check the logs for more details.
114186 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_ERRRES_NOSTATUS
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity error result no status.

What to do?

Internal SDK error. Check the logs for more details.
114187 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_INTENT_OP_NULL
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity intent op null.

What to do?

Internal SDK error. Check the logs for more details.
114188 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_INTENT_MSGEXTRA_NULL
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity intent msg extra null.

What to do?

Internal SDK error. Check the logs for more details.
114189 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_INTENT_UAFMSG_NULL
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity intent UAF msg null.

What to do?

Internal SDK error. Check the logs for more details.
114190 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_FIDOINTENT_TYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity fidointent type invalid.

What to do?

Internal SDK error. Check the logs for more details.
114191 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_REGCALLBACK_SUC_INVALID
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity reg callback invalid method.

What to do?

Internal SDK error. Check the logs for more details.
114192 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_DEREGCALLBACK_SUC_INVALID
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity dereg callback invalid method.

What to do?

Internal SDK error. Check the logs for more details.
114180 HYPR_DISPLAY_CODE_ACT_DEREG_AAIDS_NO_LOWER
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity not receive lower level error status code.

What to do?

Internal SDK error. Check the logs for more details.
114181 HYPR_DISPLAY_CODE_ACT_DEREG_AAIDS_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity AAIDs JSON exception.

What to do?

Internal SDK error. Check the logs for more details.
114182 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_OPDATA_MISSING
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity opdata missing.

What to do?

Internal SDK error. Check the logs for more details.
114183 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_OPDATA_NULL
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity opdata null.

What to do?

Internal SDK error. Check the logs for more details.
114184 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_ACTRESUME_FAIL
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity activity resume fail.

What to do?

Internal SDK error. Check the logs for more details.
114185 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_ACTRESULT_REQCODE_INVALID
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity activity result request code invalid.

What to do?

Internal SDK error. Check the logs for more details.
114186 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_ERRRES_NOSTATUS
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity error result no status.

What to do?

Internal SDK error. Check the logs for more details.
114187 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_INTENT_OP_NULL
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity intent op null.

What to do?

Internal SDK error. Check the logs for more details.
114188 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_INTENT_MSGEXTRA_NULL
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity intent msg extra null.

What to do?

Internal SDK error. Check the logs for more details.
114189 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_INTENT_UAFMSG_NULL
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity intent UAF msg null.

What to do?

Internal SDK error. Check the logs for more details.
114190 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_FIDOINTENT_TYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity fidointent type invalid.

What to do?

Internal SDK error. Check the logs for more details.
114191 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_REGCALLBACK_SUC_INVALID
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity reg callback invalid method.

What to do?

Internal SDK error. Check the logs for more details.
114192 HYPR_DISPLAY_CODE_ACT_DEREGAAIDS_DEREGCALLBACK_SUC_INVALID
Operation Failed. Please try again or contact your support for more detail.
Deregister Activity dereg callback invalid method.

What to do?

Internal SDK error. Check the logs for more details.

Display Screen License PIN (11420x)
114200 HYPR_DISPLAY_CODE_SCREEN_LICENSE_PIN_QR_PARSE_ERROR
Operation Failed. Please try again or contact your support for more detail.
QR Code parsing error.

What to do?

Internal SDK error. Check the logs for more details.
114200 HYPR_DISPLAY_CODE_SCREEN_LICENSE_PIN_QR_PARSE_ERROR
Operation Failed. Please try again or contact your support for more detail.
QR Code parsing error.

What to do?

Internal SDK error. Check the logs for more details.

Display Screen Machine (11421x-11428x)
114210 HYPR_DISPLAY_CODE_SCREEN_MACH_PROG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress exception.

What to do?

Internal SDK error. Check the logs for more details.
114211 HYPR_DISPLAY_CODE_SCREEN_MACH_PROG_RP_DEV_SETUP_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress device setup exception.

What to do?

Internal SDK error. Check the logs for more details.
114212 HYPR_DISPLAY_CODE_SCREEN_MACH_PROG_RP_DEV_SETUP_CALLBACK_SUC_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress device setup callback success exception.

What to do?

Internal SDK error. Check the logs for more details.
114213 HYPR_DISPLAY_CODE_SCREEN_MACH_PROG_RP_DEV_SETUP_CALLBACK_FAIL_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress device setup callback fail exception.

What to do?

Internal SDK error. Check the logs for more details.
114214 HYPR_DISPLAY_CODE_SCREEN_MACH_PROG_RP_FIDO_REGS_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress get fido registrations exception.

What to do?

Internal SDK error. Check the logs for more details.
114215 HYPR_DISPLAY_CODE_SCREEN_MACH_ADD_INVALID_OOB_ENTRY_TYPE
Operation Failed. Please try again or contact your support for more detail.
Machine progress add invalid OOB entry type.

What to do?

Internal SDK error. Check the logs for more details.
114216 HYPR_DISPLAY_CODE__SCREEN_MACH_ADD_RP_DEV_SETUP_SUC_MACHINE_NULL
Operation Failed. Please try again or contact your support for more detail.
Machine progress device setup success machine null.

What to do?

Internal SDK error. Check the logs for more details.
114217 HYPR_DISPLAY_CODE_SCREEN_MACH_ADD_POST_FIDO_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress add post fido exception.

What to do?

Internal SDK error. Check the logs for more details.
114220 HYPR_DISPLAY_CODE_SCREEN_LIC_DEV_SETUP_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine device setup exception.

What to do?

Internal SDK error. Check the logs for more details.
114230 HYPR_DISPLAY_CODE_SCREEN_DEL_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine delete exception.

What to do?

Internal SDK error. Check the logs for more details.
114231 HYPR_DISPLAY_CODE_SCREEN_DEL_MACHINEID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine delete empty machine id.

What to do?

Internal SDK error. Check the logs for more details.
114240 HYPR_DISPLAY_CODE_SCREEN_UNLOCK_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine unlock exception.

What to do?

Internal SDK error. Check the logs for more details.
114241 HYPR_DISPLAY_CODE_SCREEN_UNLOCK_INVALID_QR
Operation Failed. Please try again or contact your support for more detail.
Machine unlock invalid qr code.

What to do?

Internal SDK error. Check the logs for more details.
114250 HYPR_DISPLAY_CODE_SCREEN_OFFLINE_UNLOCK_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine offline unlock exception.

What to do?

Internal SDK error. Check the logs for more details.
114210 HYPR_DISPLAY_CODE_SCREEN_MACH_PROG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress exception.

What to do?

Internal SDK error. Check the logs for more details.
114211 HYPR_DISPLAY_CODE_SCREEN_MACH_PROG_RP_DEV_SETUP_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress device setup exception.

What to do?

Internal SDK error. Check the logs for more details.
114212 HYPR_DISPLAY_CODE_SCREEN_MACH_PROG_RP_DEV_SETUP_CALLBACK_SUC_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress device setup callback success exception.

What to do?

Internal SDK error. Check the logs for more details.
114213 HYPR_DISPLAY_CODE_SCREEN_MACH_PROG_RP_DEV_SETUP_CALLBACK_FAIL_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress device setup callback fail exception.

What to do?

Internal SDK error. Check the logs for more details.
114214 HYPR_DISPLAY_CODE_SCREEN_MACH_PROG_RP_FIDO_REGS_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress get fido registrations exception.

What to do?

Internal SDK error. Check the logs for more details.
114215 HYPR_DISPLAY_CODE_SCREEN_MACH_ADD_INVALID_OOB_ENTRY_TYPE
Operation Failed. Please try again or contact your support for more detail.
Machine progress add invalid OOB entry type.

What to do?

Internal SDK error. Check the logs for more details.
114216 HYPR_DISPLAY_CODE__SCREEN_MACH_ADD_RP_DEV_SETUP_SUC_MACHINE_NULL
Operation Failed. Please try again or contact your support for more detail.
Machine progress device setup success machine null.

What to do?

Internal SDK error. Check the logs for more details.
114217 HYPR_DISPLAY_CODE_SCREEN_MACH_ADD_POST_FIDO_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine progress add post fido exception.

What to do?

Internal SDK error. Check the logs for more details.
114220 HYPR_DISPLAY_CODE_SCREEN_LIC_DEV_SETUP_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine device setup exception.

What to do?

Internal SDK error. Check the logs for more details.
114230 HYPR_DISPLAY_CODE_SCREEN_DEL_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine delete exception.

What to do?

Internal SDK error. Check the logs for more details.
114231 HYPR_DISPLAY_CODE_SCREEN_DEL_MACHINEID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine delete empty machine id.

What to do?

Internal SDK error. Check the logs for more details.
114240 HYPR_DISPLAY_CODE_SCREEN_UNLOCK_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine unlock exception.

What to do?

Internal SDK error. Check the logs for more details.
114241 HYPR_DISPLAY_CODE_SCREEN_UNLOCK_INVALID_QR
Operation Failed. Please try again or contact your support for more detail.
Machine unlock invalid qr code.

What to do?

Internal SDK error. Check the logs for more details.
114250 HYPR_DISPLAY_CODE_SCREEN_OFFLINE_UNLOCK_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine offline unlock exception.

What to do?

Internal SDK error. Check the logs for more details.

Operations Errors (114290-114999)
114290 HYPR_DISPLAY_CODE_OP_INVALID_SERVER_RESP_INSTANCE
Operation Failed. Please try again or contact your support for more detail.
Machine operation invalid server response instance

What to do?

Internal SDK error. Check the logs for more details.
114291 HYPR_DISPLAY_CODE_OP_INVALID_SERVER_CONF_RESP
Operation Failed. Please try again or contact your support for more detail.
Machine operation invalid server confirmation response

What to do?

Internal SDK error. Check the logs for more details.
114292 HYPR_DISPLAY_CODE_OP_INVALID_FIDO_COMP_RESP
Operation Failed. Please try again or contact your support for more detail.
Machine operation invalid fido complete response

What to do?

Internal SDK error. Check the logs for more details.
114300 HYPR_DISPLAY_CODE_OP_INIT_NULL
Operation Failed. Please try again or contact your support for more detail.
Machine operation init null.

What to do?

Internal SDK error. Check the logs for more details.
114301 HYPR_DISPLAY_CODE_OP_INIT_EVENT_SIZE
Operation Failed. Please try again or contact your support for more detail.
Machine operation audit event size 0.

What to do?

Internal SDK error. Check the logs for more details.
114302 HYPR_DISPLAY_CODE_OP_INIT_LOW_VERSION Operation Failed. Please try again or contact your support for more detail. Machine operation not supported in API version, too low.

What to do?

Internal SDK error. Check the logs for more details.
114303 HYPR_DISPLAY_CODE_OP_INIT_MACHINE_NULL
Operation Failed. Please try again or contact your support for more detail.
Machine operation init machine null.

What to do?

Internal SDK error. Check the logs for more details.
114304 HYPR_DISPLAY_CODE_OP_EXCHANGE_TOKEN_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation exchange token info empty.

What to do?

Internal SDK error. Check the logs for more details.
114305 HYPR_DISPLAY_CODE_OP_POLL_METHOD_NOT_OVERRIDDEN
Operation Failed. Please try again or contact your support for more detail.
Machine operation poll method not overridden

What to do?

Internal SDK error. Check the logs for more details.
114306 HYPR_DISPLAY_CODE_OP_PATCH_METHOD_NOT_OVERRIDDEN
Operation Failed. Please try again or contact your support for more detail.
Machine operation patch method not overridden

What to do?

Internal SDK error. Check the logs for more details.
114307 HYPR_DISPLAY_CODE_OP_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine operation json exception

What to do?

Internal SDK error. Check the logs for more details.
114308 HYPR_DISPLAY_CODE_OP_FIDO_DATA_NULL
Operation Failed. Please try again or contact your support for more detail.
Machine operation fido data null

What to do?

Internal SDK error. Check the logs for more details.
114290 HYPR_DISPLAY_CODE_OP_INVALID_SERVER_RESP_INSTANCE
Operation Failed. Please try again or contact your support for more detail.
Machine operation invalid server response instance

What to do?

Internal SDK error. Check the logs for more details.
114291 HYPR_DISPLAY_CODE_OP_INVALID_SERVER_CONF_RESP
Operation Failed. Please try again or contact your support for more detail.
Machine operation invalid server confirmation response

What to do?

Internal SDK error. Check the logs for more details.
114292 HYPR_DISPLAY_CODE_OP_INVALID_FIDO_COMP_RESP
Operation Failed. Please try again or contact your support for more detail.
Machine operation invalid fido complete response

What to do?

Internal SDK error. Check the logs for more details.
114300 HYPR_DISPLAY_CODE_OP_INIT_NULL
Operation Failed. Please try again or contact your support for more detail.
Machine operation init null.

What to do?

Internal SDK error. Check the logs for more details.
114301 HYPR_DISPLAY_CODE_OP_INIT_EVENT_SIZE
Operation Failed. Please try again or contact your support for more detail.
Machine operation audit event size 0.

What to do?

Internal SDK error. Check the logs for more details.
114302 HYPR_DISPLAY_CODE_OP_INIT_LOW_VERSION Operation Failed. Please try again or contact your support for more detail. Machine operation not supported in API version, too low.

What to do?

Internal SDK error. Check the logs for more details.
114303 HYPR_DISPLAY_CODE_OP_INIT_MACHINE_NULL
Operation Failed. Please try again or contact your support for more detail.
Machine operation init machine null.

What to do?

Internal SDK error. Check the logs for more details.
114304 HYPR_DISPLAY_CODE_OP_EXCHANGE_TOKEN_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation exchange token info empty.

What to do?

Internal SDK error. Check the logs for more details.
114305 HYPR_DISPLAY_CODE_OP_POLL_METHOD_NOT_OVERRIDDEN
Operation Failed. Please try again or contact your support for more detail.
Machine operation poll method not overridden

What to do?

Internal SDK error. Check the logs for more details.
114306 HYPR_DISPLAY_CODE_OP_PATCH_METHOD_NOT_OVERRIDDEN
Operation Failed. Please try again or contact your support for more detail.
Machine operation patch method not overridden

What to do?

Internal SDK error. Check the logs for more details.
114307 HYPR_DISPLAY_CODE_OP_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine operation json exception

What to do?

Internal SDK error. Check the logs for more details.
114308 HYPR_DISPLAY_CODE_OP_FIDO_DATA_NULL
Operation Failed. Please try again or contact your support for more detail.
Machine operation fido data null

What to do?

Internal SDK error. Check the logs for more details.

Operation - Authentication (11431x)
114310 HYPR_DISPLAY_CODE_OP_AUTH_REQ_USERNAME_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation authentication request username empty.

What to do?

Internal SDK error. Check the logs for more details.
114311 HYPR_DISPLAY_CODE_OP_AUTH_REQ_CERT_RET_FF_OFF
[None.]
Single Registration is misconfigured.

What to do?

Contact HYPR Support; enable the Windows Web Enrollment feature on the server to use a workstation that was registered under a Web RP App type.
114310 HYPR_DISPLAY_CODE_OP_AUTH_REQ_USERNAME_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation authentication request username empty.

What to do?

Internal SDK error. Check the logs for more details.
114311 HYPR_DISPLAY_CODE_OP_AUTH_REQ_CERT_RET_FF_OFF
[None.]
Single Registration is misconfigured.

What to do?

Contact HYPR Support; enable the Windows Web Enrollment feature on the server to use a workstation that was registered under a Web RP App type.

Operation - Deregistration (11432x)
114320 HYPR_DISPLAY_CODE_OP_DEREG_REQKEYIDS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation deregistration AAID key is empty.

What to do?

Internal SDK error. Check the logs for more details.
114321 HYPR_DISPLAY_CODE_OP_DEREG_DEREGAAIDKEYS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation deregistration key ID is empty.

What to do?

Internal SDK error. Check the logs for more details.
114320 HYPR_DISPLAY_CODE_OP_DEREG_REQKEYIDS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation deregistration AAID key is empty.

What to do?

Internal SDK error. Check the logs for more details.
114321 HYPR_DISPLAY_CODE_OP_DEREG_DEREGAAIDKEYS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation deregistration key ID is empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Logging (11434x)
114340 HYPR_DISPLAY_CODE_OP_LOG_MESSAGE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Please try again or contact your support for more detail.
114340 HYPR_DISPLAY_CODE_OP_LOG_MESSAGE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Please try again or contact your support for more detail.

Operation - License Device Registration (11435x-11437x)
114350 HYPR_DISPLAY_CODE_OP_LIC_DEV_SETUP_PIN_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation device setup pin empty.

What to do?

Internal SDK error. Check the logs for more details.
114351 HYPR_DISPLAY_CODE_OP_LIC_DEV_SETUP_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation device setup callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114360 HYPR_DISPLAY_CODE_OP_DEV_REG_REQ_EMPTY_PARAM
Operation Failed. Please try again or contact your support for more detail.
Machine operation device registration request empty parameter.

What to do?

Internal SDK error. Check the logs for more details.
114361 HYPR_DISPLAY_CODE_OP_DEV_REG_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation device registration request invalid.

What to do?

Internal SDK error. Check the logs for more details.
114362 HYPR_DISPLAY_CODE_OP_DEV_REG_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation device registration callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114363 HYPR_DISPLAY_CODE_OP_DEV_REG_CALLBACK_RESP_INVALID_OFFLINE_PAYLOAD
Operation Failed. Please try again or contact your support for more detail.
Machine operation device registration callback invalid offline payload.

What to do?

Internal SDK error. Check the logs for more details.
114370 HYPR_DISPLAY_CODE_OP_DEV_SETUP_INVALID_RP_TYPE
Operation Failed. Please try again or contact your support for more detail.
Machine operation device setup invalid RP type.

What to do?

Internal SDK error. Check the logs for more details.
114371 HYPR_DISPLAY_CODE_OP_DEV_SETUP_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation device setup callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114372 HYPR_DISPLAY_CODE_OP_DEV_SETUP_CALLBACK_ALREADY_EXISTS
Machine already paired.
Stop trying to pair the machine; or unpair it if necessary.
114350 HYPR_DISPLAY_CODE_OP_LIC_DEV_SETUP_PIN_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation device setup pin empty.

What to do?

Internal SDK error. Check the logs for more details.
114351 HYPR_DISPLAY_CODE_OP_LIC_DEV_SETUP_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation device setup callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114360 HYPR_DISPLAY_CODE_OP_DEV_REG_REQ_EMPTY_PARAM
Operation Failed. Please try again or contact your support for more detail.
Machine operation device registration request empty parameter.

What to do?

Internal SDK error. Check the logs for more details.
114361 HYPR_DISPLAY_CODE_OP_DEV_REG_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation device registration request invalid.

What to do?

Internal SDK error. Check the logs for more details.
114362 HYPR_DISPLAY_CODE_OP_DEV_REG_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation device registration callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114363 HYPR_DISPLAY_CODE_OP_DEV_REG_CALLBACK_RESP_INVALID_OFFLINE_PAYLOAD
Operation Failed. Please try again or contact your support for more detail.
Machine operation device registration callback invalid offline payload.

What to do?

Internal SDK error. Check the logs for more details.
114370 HYPR_DISPLAY_CODE_OP_DEV_SETUP_INVALID_RP_TYPE
Operation Failed. Please try again or contact your support for more detail.
Machine operation device setup invalid RP type.

What to do?

Internal SDK error. Check the logs for more details.
114371 HYPR_DISPLAY_CODE_OP_DEV_SETUP_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation device setup callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114372 HYPR_DISPLAY_CODE_OP_DEV_SETUP_CALLBACK_ALREADY_EXISTS
Machine already paired.
Stop trying to pair the machine; or unpair it if necessary.

Operation - Web Deregistration (11438x-11439x)
114380 HYPR_DISPLAY_CODE_OP_WEB_DEREG_DEVID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation website deregistration device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114381 HYPR_DISPLAY_CODE_OP_WEB_DEREG_REQ_MACHINES_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation website deregistration request machines empty.

What to do?

Internal SDK error. Check the logs for more details.
114382 HYPR_DISPLAY_CODE_OP_WEB_DEREG_REQ_RET_MACHINES_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation website deregistration request returned machines empty.

What to do?

Internal SDK error. Check the logs for more details.
114390 HYPR_DISPLAY_CODE_OP_WS_DEREG_DEVID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation deregistration device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114391 HYPR_DISPLAY_CODE_OP_WS_DEREG_REQ_MACHINES_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation deregistration request machines empty.

What to do?

Internal SDK error. Check the logs for more details.
114392 HYPR_DISPLAY_CODE_OP_WS_DEREG_REQ_RET_MACHINES_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation deregistration request returned machines empty.

What to do?

Internal SDK error. Check the logs for more details.
114380 HYPR_DISPLAY_CODE_OP_WEB_DEREG_DEVID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation website deregistration device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114381 HYPR_DISPLAY_CODE_OP_WEB_DEREG_REQ_MACHINES_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation website deregistration request machines empty.

What to do?

Internal SDK error. Check the logs for more details.
114382 HYPR_DISPLAY_CODE_OP_WEB_DEREG_REQ_RET_MACHINES_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation website deregistration request returned machines empty.

What to do?

Internal SDK error. Check the logs for more details.
114390 HYPR_DISPLAY_CODE_OP_WS_DEREG_DEVID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation deregistration device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114391 HYPR_DISPLAY_CODE_OP_WS_DEREG_REQ_MACHINES_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation deregistration request machines empty.

What to do?

Internal SDK error. Check the logs for more details.
114392 HYPR_DISPLAY_CODE_OP_WS_DEREG_REQ_RET_MACHINES_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation deregistration request returned machines empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Machine Status (11440x)
114400 HYPR_DISPLAY_CODE_OP_WS_STATUS_REQ_DEVID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation machine status request device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114401 HYPR_DISPLAY_CODE_OP_WS_STATUS_REQ_RPAPPID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation machine status request RP App ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114402 HYPR_DISPLAY_CODE_OP_WS_STATUS_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation machine status callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114403 HYPR_DISPLAY_CODE_OP_WS_STATUS_CALLBACK_APP_PROFILE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation machine status callback App Profile empty.

What to do?

Internal SDK error. Check the logs for more details.
114404 HYPR_DISPLAY_CODE_OP_WS_STATUS_APP_PROFILE_EXCEPTION
Connection Failed. Please try again or contact your support for more detail.
Machine operation machine status callback App Profile exception.

What to do?

Internal SDK error. Check the logs for more details.
114405 HYPR_DISPLAY_CODE_OP_WS_STATUS_NO_CONTEXT
Operation Failed. Please try again or contact your support for more detail.
Machine operation machine status callback App Profile contains empty or invalid context.

What to do?

Internal SDK error. Check the logs for more details.
114406 HYPR_DISPLAY_CODE_OP_WS_STATUS_REMOVE_MACHINE_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine operation machine status callback App Profile removal exception.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Unlock Canceled (11441x)
114410 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_INIT_INVALID_STATE
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock init invalid state.

What to do?

Internal SDK error. Check the logs for more details.
114411 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_CANCEL_REQ_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock cancel request session ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114410 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_INIT_INVALID_STATE
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock init invalid state.

What to do?

Internal SDK error. Check the logs for more details.
114411 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_CANCEL_REQ_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock cancel request session ID empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Unlock Complete (11442x)
114420 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_MACHINE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete machine empty.

What to do?

Internal SDK error. Check the logs for more details.
114421 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete session ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114422 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_INVALID_HMAC
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete invalid HMAC.

What to do?

Internal SDK error. Check the logs for more details.
114423 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_LOGIN_CERT_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete login cert empty.

What to do?

Internal SDK error. Check the logs for more details.
114424 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_REQ_PARAM_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete request parameter empty.

What to do?

Internal SDK error. Check the logs for more details.
114425 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete callback invalid.

What to do?

Internal SDK error. Check the logs for more details.
114426 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_CALLBACK_RESP_INVALID_OFFLINE_PAYLOAD
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete calback invalid offline payload.

What to do?

Internal SDK error. Check the logs for more details.
114427 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_CALLBACK_RESP_MACHINE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete callback machine empty.

What to do?

Internal SDK error. Check the logs for more details.
114428 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_CALLBACK_RESP_NEW_CERT_SAVE_FAIL
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete callback new cert save fail.

What to do?

Internal SDK error. Check the logs for more details.
114420 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_MACHINE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete machine empty.

What to do?

Internal SDK error. Check the logs for more details.
114421 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete session ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114422 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_INVALID_HMAC
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete invalid HMAC.

What to do?

Internal SDK error. Check the logs for more details.
114423 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_LOGIN_CERT_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete login cert empty.

What to do?

Internal SDK error. Check the logs for more details.
114424 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_REQ_PARAM_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete request parameter empty.

What to do?

Internal SDK error. Check the logs for more details.
114425 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete callback invalid.

What to do?

Internal SDK error. Check the logs for more details.
114426 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_CALLBACK_RESP_INVALID_OFFLINE_PAYLOAD
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete calback invalid offline payload.

What to do?

Internal SDK error. Check the logs for more details.
114427 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_CALLBACK_RESP_MACHINE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete callback machine empty.

What to do?

Internal SDK error. Check the logs for more details.
114428 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_COMP_CALLBACK_RESP_NEW_CERT_SAVE_FAIL
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock complete callback new cert save fail.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Unlock (11443x)
114430 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock session ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114431 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock callback counter error.

What to do?

Internal SDK error. Check the logs for more details.
114432 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_CALLBACK_RESP_OFFLINE_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock callback offline exception.

What to do?

Internal SDK error. Check the logs for more details.
114433 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_CALLBACK_RESP_MACHINE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock callback machine empty.

What to do?

Internal SDK error. Check the logs for more details.
114434 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114435 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_CALLBACK_RESP_NEW_CERT_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock callback response new cert invalid.

What to do?

Internal SDK error. Check the logs for more details.
114430 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock session ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114431 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock callback counter error.

What to do?

Internal SDK error. Check the logs for more details.
114432 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_CALLBACK_RESP_OFFLINE_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock callback offline exception.

What to do?

Internal SDK error. Check the logs for more details.
114433 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_CALLBACK_RESP_MACHINE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock callback machine empty.

What to do?

Internal SDK error. Check the logs for more details.
114434 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114435 HYPR_DISPLAY_CODE_OP_WS_UNLOCK_CALLBACK_RESP_NEW_CERT_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation workstation unlock callback response new cert invalid.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Magic Link (11444x)
114440 HYPR_DISPLAY_CODE_OP_MAGIC_LINK_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation magic link callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114440 HYPR_DISPLAY_CODE_OP_MAGIC_LINK_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation magic link callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Server Information (11445x)
114450 HYPR_DISPLAY_CODE_OP_SERVER_INFO_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation server info callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114450 HYPR_DISPLAY_CODE_OP_SERVER_INFO_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation server info callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Push Token (11446x)
114460 HYPR_DISPLAY_CODE_OP_PUSH_TOKEN_REQ_DEVICE_ID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation push token request device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114461 HYPR_DISPLAY_CODE_OP_PUSH_TOKEN_REQ_MACHINE_ID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation push token request machine ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114462 HYPR_DISPLAY_CODE_OP_PUSH_TOKEN_REQ_MACHINE_USERNAME_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation push token request machine username empty.

What to do?

Internal SDK error. Check the logs for more details.
114463 HYPR_DISPLAY_CODE_OP_PUSH_TOKEN_REQ_NEW_TOKEN_HMAC_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation push token request new token hmac empty.

What to do?

Internal SDK error. Check the logs for more details.
114464 HYPR_DISPLAY_CODE_OP_PUSH_TOKEN_REQ_NEW_TOKEN_VALUE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation push token request new token value empty.

What to do?

Internal SDK error. Check the logs for more details.
114460 HYPR_DISPLAY_CODE_OP_PUSH_TOKEN_REQ_DEVICE_ID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation push token request device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114461 HYPR_DISPLAY_CODE_OP_PUSH_TOKEN_REQ_MACHINE_ID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation push token request machine ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114462 HYPR_DISPLAY_CODE_OP_PUSH_TOKEN_REQ_MACHINE_USERNAME_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation push token request machine username empty.

What to do?

Internal SDK error. Check the logs for more details.
114463 HYPR_DISPLAY_CODE_OP_PUSH_TOKEN_REQ_NEW_TOKEN_HMAC_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation push token request new token hmac empty.

What to do?

Internal SDK error. Check the logs for more details.
114464 HYPR_DISPLAY_CODE_OP_PUSH_TOKEN_REQ_NEW_TOKEN_VALUE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation push token request new token value empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Registration Canceled (11447x)
114470 HYPR_DISPLAY_CODE_OP_REGISTRATION_CANCEL_REQ_PIN_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation registration cancel request PIN empty.

What to do?

Internal SDK error. Check the logs for more details.
114470 HYPR_DISPLAY_CODE_OP_REGISTRATION_CANCEL_REQ_PIN_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation registration cancel request PIN empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Authentication Canceled (11448x)
114480 HYPR_DISPLAY_CODE_OP_AUTHENTICATION_CANCEL_REQ_SESSION_ID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation authentication cancel request session ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114480 HYPR_DISPLAY_CODE_OP_AUTHENTICATION_CANCEL_REQ_SESSION_ID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation authentication cancel request session ID empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Features (11449x)
114490 HYPR_DISPLAY_CODE_OP_FEATURES_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Features operation features callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114490 HYPR_DISPLAY_CODE_OP_FEATURES_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
Features operation features callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114491 HYPR_DISPLAY_CODE_OP_FEATURES_NO_VALID_APP_PROFILES
Operation Failed. Please try again or contact your support for more detail.
Features operation features callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114492 HYPR_DISPLAY_CODE_OP_FEATURES_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Features operation features callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.
114493 HYPR_DISPLAY_CODE_OP_FEATURES_NO_CONTEXT
Operation Failed. Please try again or contact your support for more detail.
Features operation features callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Lock (11450x)
114500 HYPR_DISPLAY_CODE_OP_WS_LOCK_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation lock request session ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114501 HYPR_DISPLAY_CODE_OP_WS_LOCK_RPAPPID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation lock request RP app ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114502 HYPR_DISPLAY_CODE_OP_WS_LOCK_DEVICEID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation lock request device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114503 HYPR_DISPLAY_CODE_OP_WS_LOCK_MACHINEID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation lock request machine ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114504 HYPR_DISPLAY_CODE_OP_WS_LOCK_MACHINEUSERNAME_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation lock request machineusername ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114500 HYPR_DISPLAY_CODE_OP_WS_LOCK_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation lock request session ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114501 HYPR_DISPLAY_CODE_OP_WS_LOCK_RPAPPID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation lock request RP app ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114502 HYPR_DISPLAY_CODE_OP_WS_LOCK_DEVICEID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation lock request device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114503 HYPR_DISPLAY_CODE_OP_WS_LOCK_MACHINEID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation lock request machine ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114504 HYPR_DISPLAY_CODE_OP_WS_LOCK_MACHINEUSERNAME_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation lock request machineusername ID empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Pending Authentication (11451x)
114510 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication JSON exception.

What to do?

Internal SDK error. Check the logs for more details.
114511 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_PAYLOAD_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication JSON payload invalid.

What to do?

Internal SDK error. Check the logs for more details.
114512 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_RPAPPID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication RP App ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114513 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_DEVICEID_EMPTYOperation Failed. Please try again or contact your support for more detail. Machine operation pending authentication device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114514 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_MACHINEID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication machine ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114515 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_MACHINEUSERNAME_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication machine username empty.

What to do?

Internal SDK error. Check the logs for more details.
114516 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_MSGHMAC_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication HMAC empty.

What to do?

Internal SDK error. Check the logs for more details.
114517 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_APP_PROFILE_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Application profile pending authentication problem.

What to do?

Internal SDK error. Check the logs for more details.
114518 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_NO_CONTEXT
Operation Failed. Please try again or contact your support for more detail.
No context pending authentication.

What to do?

Internal SDK error. Check the logs for more details.
114510 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_JSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication JSON exception.

What to do?

Internal SDK error. Check the logs for more details.
114511 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_PAYLOAD_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication JSON payload invalid.

What to do?

Internal SDK error. Check the logs for more details.
114512 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_RPAPPID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication RP App ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114513 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_DEVICEID_EMPTYOperation Failed. Please try again or contact your support for more detail. Machine operation pending authentication device ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114514 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_MACHINEID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication machine ID empty.

What to do?

Internal SDK error. Check the logs for more details.
114515 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_MACHINEUSERNAME_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication machine username empty.

What to do?

Internal SDK error. Check the logs for more details.
114516 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_MSGHMAC_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation pending authentication HMAC empty.

What to do?

Internal SDK error. Check the logs for more details.
114517 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_APP_PROFILE_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Application profile pending authentication problem.

What to do?

Internal SDK error. Check the logs for more details.
114518 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_NO_CONTEXT
Operation Failed. Please try again or contact your support for more detail.
No context pending authentication.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Token Exchange (11452x)
114520 HYPR_DISPLAY_CODE_OP_TOKENENDPOINTEXCHANGE_PAYLOAD_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation exchange token JSON payload invalid.

What to do?

Internal SDK error. Check the logs for more details.
114521 HYPR_DISPLAY_CODE_OP_TOKENENDPOINTEXCHANGE_REQ_FIELDS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation exchange token request fields invalid.

What to do?

Internal SDK error. Check the logs for more details.
114522 HYPR_DISPLAY_CODE_OP_TOKENENDPOINTEXCHANGE_RESP_FAILED
Operation Failed. Please try again or contact your support for more detail.
Machine operation exchange token response error.

What to do?

Internal SDK error. Check the logs for more details.
114520 HYPR_DISPLAY_CODE_OP_TOKENENDPOINTEXCHANGE_PAYLOAD_INVALID
Operation Failed. Please try again or contact your support for more detail.
Machine operation exchange token JSON payload invalid.

What to do?

Internal SDK error. Check the logs for more details.
114521 HYPR_DISPLAY_CODE_OP_TOKENENDPOINTEXCHANGE_REQ_FIELDS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Machine operation exchange token request fields invalid.

What to do?

Internal SDK error. Check the logs for more details.
114522 HYPR_DISPLAY_CODE_OP_TOKENENDPOINTEXCHANGE_RESP_FAILED
Operation Failed. Please try again or contact your support for more detail.
Machine operation exchange token response error.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Authentication Session (11453x)
114530 HYPR_DISPLAY_CODE_OP_AUTH_WITH_SESSION_ID_APP_WITH_RP_URL_NOT_FOUND
It looks like your phone isn’t paired with this web account. Contact your admin for help with pairing.
This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet.

What to do?

The user should pair with the QR Authenticator and try to log in again.
114531 HYPR_DISPLAY_CODE_OP_AUTH_WITH_SESSION_ID_DEVICE_NOT_FOUND
It looks like your phone isn’t paired with this web account. Contact your admin for help with pairing.
This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet.

What to do?

The user should pair with the QR Authenticator and try to log in again.
114532 HYPR_DISPLAY_CODE_OP_AUTH_WITH_SESSION_ID_AUTH_EXPIRED
This login timed out. Have your phone ready and restart the login on your browser.
When the user is trying to log in with QR Code Authenticator, the authentication payload is missing the valid session ID. This happens when the user attempts to log in with QR Code Authenticator but didn't authenticate within a timeout period.

What to do?

The user should try to authentication again and ensure that authentication gets completed within one minute.
114533 HYPR_DISPLAY_CODE_OP_AUTH_WITH_SESSION_ID_DEEP_LINK_DISABLED
Authentication cancelled. This feature is not enabled.
Deep link authentication is blocked by another feature.

What to do?

Contact HYPR Support to disable the conflicting feature; then try again.
114530 HYPR_DISPLAY_CODE_OP_AUTH_WITH_SESSION_ID_APP_WITH_RP_URL_NOT_FOUND
It looks like your phone isn’t paired with this web account. Contact your admin for help with pairing.
This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet.

What to do?

The user should pair with the QR Authenticator and try to log in again.
114531 HYPR_DISPLAY_CODE_OP_AUTH_WITH_SESSION_ID_DEVICE_NOT_FOUND
It looks like your phone isn’t paired with this web account. Contact your admin for help with pairing.
This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet.

What to do?

The user should pair with the QR Authenticator and try to log in again.
114532 HYPR_DISPLAY_CODE_OP_AUTH_WITH_SESSION_ID_AUTH_EXPIRED
This login timed out. Have your phone ready and restart the login on your browser.
When the user is trying to log in with QR Code Authenticator, the authentication payload is missing the valid session ID. This happens when the user attempts to log in with QR Code Authenticator but didn't authenticate within a timeout period.

What to do?

The user should try to authentication again and ensure that authentication gets completed within one minute.
114533 HYPR_DISPLAY_CODE_OP_AUTH_WITH_SESSION_ID_DEEP_LINK_DISABLED
Authentication cancelled. This feature is not enabled.
Deep link authentication is blocked by another feature.

What to do?

Contact HYPR Support to disable the conflicting feature; then try again.

Operation - Asynchronous Registration Start (11460x)
114600 HYPR_DISPLAY_CODE_OP_ASYNC_REG_START_STATE_INVALID
Operation Failed. Please try again or contact your support for more detail.
The registration state is not valid.

What to do?

Please try again.
114601 HYPR_DISPLAY_CODE_OP_ASYNC_REG_START_TIMEOUT
The registration timed out. Start a new registration from your computer or web account to try again.
The registration timed out.

What to do?

Please try again.
114602 HYPR_DISPLAY_CODE_OP_ASYNC_REG_START_CANCELED
The registration was canceled. Start a new registration from your computer or web account to try again.
The registration was cancelled.

What to do?

Please try again.
114603 HYPR_DISPLAY_CODE_OP_ASYNC_REG_START_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
The registration response was invalid.

What to do?

Please try again.
114600 HYPR_DISPLAY_CODE_OP_ASYNC_REG_START_STATE_INVALID
Operation Failed. Please try again or contact your support for more detail.
The registration state is not valid.

What to do?

Please try again.
114601 HYPR_DISPLAY_CODE_OP_ASYNC_REG_START_TIMEOUT
The registration timed out. Start a new registration from your computer or web account to try again.
The registration timed out.

What to do?

Please try again.
114602 HYPR_DISPLAY_CODE_OP_ASYNC_REG_START_CANCELED
The registration was canceled. Start a new registration from your computer or web account to try again.
The registration was cancelled.

What to do?

Please try again.
114603 HYPR_DISPLAY_CODE_OP_ASYNC_REG_START_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
The registration response was invalid.

What to do?

Please try again.

Operation - Async Reg Complete (11461x)
114610 HYPR_DISPLAY_CODE_OP_ASYNC_REG_COMPLETE_STATE_INVALID
Operation Failed. Please try again or contact your support for more detail.
The registration state is not valid.

What to do?

Please try again.
114611 HYPR_DISPLAY_CODE_OP_ASYNC_REG_COMPLETE_TIMEOUT
The registration timed out. Start a new registration from your computer or web account to try again.
The registration timed out.

What to do?

Please try again.
114612 HYPR_DISPLAY_CODE_OP_ASYNC_REG_COMPLETE_CANCELED
The registration was canceled. Start a new registration from your computer or web account to try again.
The registration was cancelled.

What to do?

Please try again.
114613 HYPR_DISPLAY_CODE_OP_ASYNC_REG_COMPLETE_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
The registration response was invalid.

What to do?

Please try again.
114610 HYPR_DISPLAY_CODE_OP_ASYNC_REG_COMPLETE_STATE_INVALID
Operation Failed. Please try again or contact your support for more detail.
The registration state is not valid.

What to do?

Please try again.
114611 HYPR_DISPLAY_CODE_OP_ASYNC_REG_COMPLETE_TIMEOUT
The registration timed out. Start a new registration from your computer or web account to try again.
The registration timed out.

What to do?

Please try again.
114612 HYPR_DISPLAY_CODE_OP_ASYNC_REG_COMPLETE_CANCELED
The registration was canceled. Start a new registration from your computer or web account to try again.
The registration was cancelled.

What to do?

Please try again.
114613 HYPR_DISPLAY_CODE_OP_ASYNC_REG_COMPLETE_CALLBACK_RESP_INVALID
Operation Failed. Please try again or contact your support for more detail.
The registration response was invalid.

What to do?

Please try again.

Operation - Log Submission (11462x)
114620 HYPR_DISPLAY_CODE_OP_LOGSUBMISSION_REQ_FIELDS_EMPTY
Log submission operation request fields invalid.
What to do?

Internal SDK error. Check the logs for more details.
114621 HYPR_DISPLAY_CODE_OP_LOGSUBMISSION_GZIP_FILE_FAILED
Log submission operation gzip file failed.

What to do?
Internal SDK error. Check the logs for more details.
114622 HYPR_DISPLAY_CODE_OP_LOGSUBMISSION_FAIL_FROM_SERVER
Log submission operation error response from server.
What to do?

Internal SDK error. Check the logs for more details.
114620 HYPR_DISPLAY_CODE_OP_LOGSUBMISSION_REQ_FIELDS_EMPTY
Log submission operation request fields invalid.
What to do?

Internal SDK error. Check the logs for more details.
114621 HYPR_DISPLAY_CODE_OP_LOGSUBMISSION_GZIP_FILE_FAILED
Log submission operation gzip file failed.

What to do?
Internal SDK error. Check the logs for more details.
114622 HYPR_DISPLAY_CODE_OP_LOGSUBMISSION_FAIL_FROM_SERVER
Log submission operation error response from server.
What to do?

Internal SDK error. Check the logs for more details.

Operation - Cert Retrieval (11463x)
114630 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_REQ_FIELDS_EMPTY
Cert Retrieval operation request fields invalid.
What to do?

Internal SDK error. Check the logs for more details.
114631 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_CALLBACK_RESP_INVALID
Cert Retrieval operation callback response invalid.
What to do?

Internal SDK error. Check the logs for more details.
114632 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_CALLBACK_RESP_CERT_INVALID
Cert Retrieval operation callback response cert invalid.
What to do?

Internal SDK error. Check the logs for more details.
114633 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_CALLBACK_RESP_CERT_EXCPEPTION
Cert Retrieval operation callback response cert exception.
What to do?

Internal SDK error. Check the logs for more details.
114634 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_NOT_AVAILABLE
Cert Retrieval Confirm operation request fields are invalid.
What to do?

Internal SDK error. Check the logs for more details.
114635 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_CALLBACK_NO_NEED_NEW_MACHINE
Cert Retrieval Confirm operation response fail from server.
What to do?

Internal SDK error. Check the logs for more details.
114630 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_REQ_FIELDS_EMPTY
Cert Retrieval operation request fields invalid.
What to do?

Internal SDK error. Check the logs for more details.
114631 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_CALLBACK_RESP_INVALID
Cert Retrieval operation callback response invalid.
What to do?

Internal SDK error. Check the logs for more details.
114632 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_CALLBACK_RESP_CERT_INVALID
Cert Retrieval operation callback response cert invalid.
What to do?

Internal SDK error. Check the logs for more details.
114633 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_CALLBACK_RESP_CERT_EXCPEPTION
Cert Retrieval operation callback response cert exception.
What to do?

Internal SDK error. Check the logs for more details.
114634 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_NOT_AVAILABLE
Cert Retrieval Confirm operation request fields are invalid.
What to do?

Internal SDK error. Check the logs for more details.
114635 HYPR_DISPLAY_CODE_OP_CERTRETRIEVAL_CALLBACK_NO_NEED_NEW_MACHINE
Cert Retrieval Confirm operation response fail from server.
What to do?

Internal SDK error. Check the logs for more details.

Operation - Certificate Retrieval Confirmation (11464x)
114640 HYPR_DISPLAY_CODE_OP_CERTRETRIEVALCONFIRM_REQ_FIELDS_EMPTY
Certificate retrieval confirmation is missing important fields.
What to do?

Verify the confirmation contains all necessary information. If the issue persists, contact an administrator.
114641 HYPR_DISPLAY_CODE_OP_CERTRETRIEVALCONFIRM_FAIL_FROM_SERVER
Certificate retrieval confirmation failed.
What to do?

Verify the confirmation contains all necessary information, and connectivity exists for it to be sent. If the issue persists, contact an administrator.
114640 HYPR_DISPLAY_CODE_OP_CERTRETRIEVALCONFIRM_REQ_FIELDS_EMPTY
Certificate retrieval confirmation is missing important fields.
What to do?

Verify the confirmation contains all necessary information. If the issue persists, contact an administrator.
114641 HYPR_DISPLAY_CODE_OP_CERTRETRIEVALCONFIRM_FAIL_FROM_SERVER
Certificate retrieval confirmation failed.
What to do?

Verify the confirmation contains all necessary information, and connectivity exists for it to be sent. If the issue persists, contact an administrator.

Operation - Pending Authentication (11465x)
114650 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_OP_MACHINE_NOT_FOUND <br />Machine not found. What to do?

Verify the machine is connected to the web; connect to a VPN if your network requires a VPN connection. If the issue persists, contact an administrator.
114651 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_OP_ALREADY_FOUND
Authentication check payload already found.
What to do?

The payload is a duplicate. Wait a few minutes and try again. If the issue persists, contact an administrator.
114652 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_OP_RESP_INVALID
Authentication check payload is invalid.
What to do?

The payload is not valid. Wait a few minutes and try again. If the issue persists, contact an administrator.
114653 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_OP_PAYLOAD_NOT_FOUND
Authentication check payload not found.
What to do?

The payload is missing. Wait a few minutes and try again. If the issue persists, contact an administrator.
114650 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_OP_MACHINE_NOT_FOUND <br />Machine not found. What to do?

Verify the machine is connected to the web; connect to a VPN if your network requires a VPN connection. If the issue persists, contact an administrator.
114651 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_OP_ALREADY_FOUND
Authentication check payload already found.
What to do?

The payload is a duplicate. Wait a few minutes and try again. If the issue persists, contact an administrator.
114652 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_OP_RESP_INVALID
Authentication check payload is invalid.
What to do?

The payload is not valid. Wait a few minutes and try again. If the issue persists, contact an administrator.
114653 HYPR_DISPLAY_CODE_OP_PENDING_AUTH_CHECK_OP_PAYLOAD_NOT_FOUND
Authentication check payload not found.
What to do?

The payload is missing. Wait a few minutes and try again. If the issue persists, contact an administrator.

Operation - Web Status Registration (1146xx)
114660 HYPR_DISPLAY_CODE_OP_WEB_STATUS_REG_REQ_FIELDS_EMPTY
Required fields for web status registration are missing.
What to do?

Verify the fields in the request are correct, then try again.
114661 HYPR_DISPLAY_CODE_OP_WEB_STATUS_REG_CALLBACK_RESP_INVALID
An invalid response was returned during web status registration.
What to do?

Verify the fields in the response are correct, then try again.
114662 HYPR_DISPLAY_CODE_OP_WEB_STATUS_REG_NOT_AVAILABLE
Web status registration is not available.
What to do?

Verify CC configuration shows Web Status Registration as enabled, then try again.
114670 HYPR_DISPLAY_CODE_OP_WEB_STATUS_REG_CONFIRM_REQ_FIELDS_EMPTY
Required fields for web status registration confirmation are missing.
What to do?

Verify the fields in the confirmation are correct, then try again.
114671 HYPR_DISPLAY_CODE_OP_WEB_STATUS_REG_CONFIRM_FAIL_FROM_SERVER
Web status registration confirmation failure.
What to do?

Verify the fields in the confirmation response are correct, then try again.

If the problem persists, contact your Support for assistance.
114660 HYPR_DISPLAY_CODE_OP_WEB_STATUS_REG_REQ_FIELDS_EMPTY
Required fields for web status registration are missing.
What to do?

Verify the fields in the request are correct, then try again.
114661 HYPR_DISPLAY_CODE_OP_WEB_STATUS_REG_CALLBACK_RESP_INVALID
An invalid response was returned during web status registration.
What to do?

Verify the fields in the response are correct, then try again.
114662 HYPR_DISPLAY_CODE_OP_WEB_STATUS_REG_NOT_AVAILABLE
Web status registration is not available.
What to do?

Verify CC configuration shows Web Status Registration as enabled, then try again.
114670 HYPR_DISPLAY_CODE_OP_WEB_STATUS_REG_CONFIRM_REQ_FIELDS_EMPTY
Required fields for web status registration confirmation are missing.
What to do?

Verify the fields in the confirmation are correct, then try again.
114671 HYPR_DISPLAY_CODE_OP_WEB_STATUS_REG_CONFIRM_FAIL_FROM_SERVER
Web status registration confirmation failure.
What to do?

Verify the fields in the confirmation response are correct, then try again.

If the problem persists, contact your Support for assistance.
114680 HYPR_DISPLAY_CODE_OP_FIDO2_ADVERTISE_REQ_FIELDS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
What to do?

Internal SDK error. Check the logs for more details.
114681 HYPR_DISPLAY_CODE_OP_FIDO2_ADVERTISE_INVALID_PAYLOAD
Operation Failed. Please try again or contact your support for more detail.
What to do?

Internal SDK error. Check the logs for more details.
114682 HYPR_DISPLAY_CODE_OP_FIDO2_ADVERTISE_PAYLOAD_ERROR
Operation Failed. Please try again or contact your support for more detail.
What to do?

Internal SDK error. Check the logs for more details.
114690 HYPR_DISPLAY_CODE_OP_FIDO2_SEND_REQ_FIELDS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
What to do?

Internal SDK error. Check the logs for more details.
114700 HYPR_DISPLAY_CODE_OP_FIDO2_RECEIVE_REQ_FIELDS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
What to do?

Internal SDK error. Check the logs for more details.
114701 HYPR_DISPLAY_CODE_OP_FIDO2_RECEIVE_ERROR
Operation Failed. Please try again or contact your support for more detail.
What to do?

Internal SDK error. Check the logs for more details.
Back to Top

Action Checks (115xxx)


115000 HYPR_DISPLAY_CODE_ACTION_FAILED_HYPR_NOT_INITIALIZED
Operation Failed. Please try again or contact your support for more detail.
Action could not be started because HYPR is not initialized

What to do?

Internal SDK error. Check the logs for more details.
115001 HYPR_DISPLAY_CODE_ACTION_FAILED_INPUT_NOT_VALID
Operation Failed. Please try again or contact your support for more detail.
One or more values provided to HyprActions are not valid. This usually happens only when SDK developers are integrating HYPR with APIs.

What to do?

The developer should analyze the application logs and ensure that implementation follows HYPR documentation. Escalate to HYPR Support if the issue keeps happening.
115010 HYPR_DISPLAY_CODE_ACTIONADAPT_ACTION_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action not valid.

What to do?

Internal SDK error. Check the logs for more details.
115011 HYPR_DISPLAY_CODE_ACTIONADAPT_ACTION_NULL
Operation Failed. Please try again or contact your support for more detail.
Action null.

What to do?

Internal SDK error. Check the logs for more details.
115012 HYPR_DISPLAY_CODE_ACTIONADAPT_ADDAPPPRO_DATA_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Add app profile data empty.

What to do?

Internal SDK error. Check the logs for more details.
115013 HYPR_DISPLAY_CODE_ACTIONADAPT_INITOOBDEVSETUP_ALREADY_SETUP
Operation Failed. Please try again or contact your support for more detail.
Init OOB device setup already setup.

What to do?

Internal SDK error. Check the logs for more details.
115014 HYPR_DISPLAY_CODE_ACTIONADAPT_OOBSTARTSCREEN_NOT_OVERRIDEN
Operation Failed. Please try again or contact your support for more detail.
OOB start screen not overridden.

What to do?

Internal SDK error. Check the logs for more details.
115015 HYPR_DISPLAY_CODE_ACTIONADAPT_PREOOBSETUPSCREEN_NO_OVERRIDEN
Operation Failed. Please try again or contact your support for more detail.
Pre OOB setup screen not overridden.

What to do?

Internal SDK error. Check the logs for more details.
115016 HYPR_DISPLAY_CODE_ACTIONADAPT_UNLOCK_MACHINE_NOT_EXIST
Operation Failed. Please try again or contact your support for more detail.
Unlock machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115017 HYPR_DISPLAY_CODE_ACTIONADAPT_LOCK_MACHINE_NOT_EXIST
Operation Failed. Please try again or contact your support for more detail.
Lock machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115018 HYPR_DISPLAY_CODE_ACTIONADAPT_PUSH_MACHINE_NOT_EXIST
Operation Failed. Please try again or contact your support for more detail.
Push machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115019 HYPR_DISPLAY_CODE_ACTIONADAPT_PUSH_HMAC_INVALID
Operation Failed. Please try again or contact your support for more detail.
Push HMAC invalid.

What to do?

Internal SDK error. Check the logs for more details.
115020 HYPR_DISPLAY_CODE_ACTIONADAPT_PENDAUTHCHECK_MACHINE_NOT_EXIST
Operation Failed. Please try again or contact your support for more detail.
Pending auth check machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115021 HYPR_DISPLAY_CODE_ACTIONADAPT_ADDAPPPRO_RPTYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
Add app profile rptype invalid.

What to do?

Internal SDK error. Check the logs for more details.
115022 HYPR_DISPLAY_CODE_ACTIONADAPT_ADDAPPPRO_ALREADY_EXISTS
Operation Failed. Please try again or contact your support for more detail.
Add app profile already exists.

What to do?

Internal SDK error. Check the logs for more details.
115023 HYPR_DISPLAY_CODE_ACTIONADAPT_ADDAPPPRO_DATA_INVALID
Operation Failed. Please try again or contact your support for more detail.
Add app profile data invalid.

What to do?

Internal SDK error. Check the logs for more details.
115024 HYPR_DISPLAY_CODE_ACTIONADAPT_PENDAUTHCHECK_EMPTY_LIST
Operation Failed. Please try again or contact your support for more detail.
The Pending Authentication list is empty.

What to do?

Internal SDK error. Check the logs for more details.
115100 HYPR_DISPLAY_CODE_ACTION_FAILED_ANDROID_VERSION_TOO_LOW
Operation Failed. Your device is not running a supported OS version.
The device is not running a supported OS version.

What to do?

User should update to the latest version of Android to continue using the app.
115101 HYPR_DISPLAY_CODE_ACTION_FAILED_HYPR_VERSION_TOO_LOW
Operation Failed. Your device is not using a supported version of the HYPR mobile application.
The device is not using a supported version of the HYPR mobile application.

What to do?

User should update to the latest version of the App.
115102 HYPR_DISPLAY_CODE_ACTION_FAILED_ANDROID_AND_HYPR_VERSION_TOO_LOW
Operation Failed. Your device is not running a supported OS version and is not using a supported version of the HYPR mobile app.
The device is not running a supported OS version and is not using a supported version of the HYPR mobile app.

What to do?

User should update to the latest version of iOS then update to the latest version of the App.
115150 HYPR_DISPLAY_CODE_ACTIONACT_DATA_APPPRODBID_NOT_SET
Operation Failed. Please try again or contact your support for more detail.
Action data app profile db id not set.

What to do?

Update to the supported Android OS version and HYPR version.
115151 HYPR_DISPLAY_CODE_ACTIONACT_DATA_DOMAINUSERDBID_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data domain user profile db id invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115152 HYPR_DISPLAY_CODE_ACTIONACT_DATA_DOMAINUSERDBID_NO_MATCH
Operation Failed. Please try again or contact your support for more detail.
Action data domain user profile db id no match.

What to do?

Update to the supported Android OS version and HYPR version.
115153 HYPR_DISPLAY_CODE_ACTIONACT_RPURL_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data rpurl or session id empty.

What to do?

Update to the supported Android OS version and HYPR version.
115154 HYPR_DISPLAY_CODE_ACTIONACT_OOBENTRYTYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data oobentrytype invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115155 HYPR_DISPLAY_CODE_ACTIONACT_OOBENTRYTYPE_DIRECT_PINORJSON_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data oobentrytype direct pin or json empty.

What to do?

Update to the supported Android OS version and HYPR version.
115156 HYPR_DISPLAY_CODE_ACTIONACT_OOBENTRYTYPE_MAGICLINK_TOKEN_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data oobentrytype magiclink token empty.

What to do?

Update to the supported Android OS version and HYPR version.
115157 HYPR_DISPLAY_CODE_ACTIONACT_OOBENTRYTYPE_MAGICLINK_RPURL_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data oobentrytype magiclink rpurl empty.

What to do?

Update to the supported Android OS version and HYPR version.
115158 HYPR_DISPLAY_CODE_ACTIONACT_MACHINEPRODBID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data machine profile db id emtpy.

What to do?

Update to the supported Android OS version and HYPR version.
115159 HYPR_DISPLAY_CODE_ACTIONACT_ADDAPPDATA_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data addappdata emtpy.

What to do?

Update to the supported Android OS version and HYPR version.
115160 HYPR_DISPLAY_CODE_ACTIONACT_ADDAPPDATA_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data addappdata invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115161 HYPR_DISPLAY_CODE_ACTIONACT_PUSHTOKEN_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data pushtoken empty.

What to do?

Update to the supported Android OS version and HYPR version.
115162 HYPR_DISPLAY_CODE_ACTIONACT_QRJSON_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data qrjson empty.

What to do?

Update to the supported Android OS version and HYPR version.
115163 HYPR_DISPLAY_CODE_ACTIONACT_QRJSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Action data qrjson invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115164 HYPR_DISPLAY_CODE_ACTIONACT_OFFLINEFIDOAUTH_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data offline fido auth invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115165 HYPR_DISPLAY_CODE_ACTIONACT_ACTION_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data action invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115166 HYPR_DISPLAY_CODE_ACTIONACT_DATA_NULL
Operation Failed. Please try again or contact your support for more detail.
Action data null.

What to do?

Update to the supported Android OS version and HYPR version.
115167 HYPR_DISPLAY_CODE_ACTIONACT_DATA_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115000 HYPR_DISPLAY_CODE_ACTION_FAILED_HYPR_NOT_INITIALIZED
Operation Failed. Please try again or contact your support for more detail.
Action could not be started because HYPR is not initialized

What to do?

Internal SDK error. Check the logs for more details.
115001 HYPR_DISPLAY_CODE_ACTION_FAILED_INPUT_NOT_VALID
Operation Failed. Please try again or contact your support for more detail.
One or more values provided to HyprActions are not valid. This usually happens only when SDK developers are integrating HYPR with APIs.

What to do?

The developer should analyze the application logs and ensure that implementation follows HYPR documentation. Escalate to HYPR Support if the issue keeps happening.
115010 HYPR_DISPLAY_CODE_ACTIONADAPT_ACTION_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action not valid.

What to do?

Internal SDK error. Check the logs for more details.
115011 HYPR_DISPLAY_CODE_ACTIONADAPT_ACTION_NULL
Operation Failed. Please try again or contact your support for more detail.
Action null.

What to do?

Internal SDK error. Check the logs for more details.
115012 HYPR_DISPLAY_CODE_ACTIONADAPT_ADDAPPPRO_DATA_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Add app profile data empty.

What to do?

Internal SDK error. Check the logs for more details.
115013 HYPR_DISPLAY_CODE_ACTIONADAPT_INITOOBDEVSETUP_ALREADY_SETUP
Operation Failed. Please try again or contact your support for more detail.
Init OOB device setup already setup.

What to do?

Internal SDK error. Check the logs for more details.
115014 HYPR_DISPLAY_CODE_ACTIONADAPT_OOBSTARTSCREEN_NOT_OVERRIDEN
Operation Failed. Please try again or contact your support for more detail.
OOB start screen not overridden.

What to do?

Internal SDK error. Check the logs for more details.
115015 HYPR_DISPLAY_CODE_ACTIONADAPT_PREOOBSETUPSCREEN_NO_OVERRIDEN
Operation Failed. Please try again or contact your support for more detail.
Pre OOB setup screen not overridden.

What to do?

Internal SDK error. Check the logs for more details.
115016 HYPR_DISPLAY_CODE_ACTIONADAPT_UNLOCK_MACHINE_NOT_EXIST
Operation Failed. Please try again or contact your support for more detail.
Unlock machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115017 HYPR_DISPLAY_CODE_ACTIONADAPT_LOCK_MACHINE_NOT_EXIST
Operation Failed. Please try again or contact your support for more detail.
Lock machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115018 HYPR_DISPLAY_CODE_ACTIONADAPT_PUSH_MACHINE_NOT_EXIST
Operation Failed. Please try again or contact your support for more detail.
Push machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115019 HYPR_DISPLAY_CODE_ACTIONADAPT_PUSH_HMAC_INVALID
Operation Failed. Please try again or contact your support for more detail.
Push HMAC invalid.

What to do?

Internal SDK error. Check the logs for more details.
115020 HYPR_DISPLAY_CODE_ACTIONADAPT_PENDAUTHCHECK_MACHINE_NOT_EXIST
Operation Failed. Please try again or contact your support for more detail.
Pending auth check machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115021 HYPR_DISPLAY_CODE_ACTIONADAPT_ADDAPPPRO_RPTYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
Add app profile rptype invalid.

What to do?

Internal SDK error. Check the logs for more details.
115022 HYPR_DISPLAY_CODE_ACTIONADAPT_ADDAPPPRO_ALREADY_EXISTS
Operation Failed. Please try again or contact your support for more detail.
Add app profile already exists.

What to do?

Internal SDK error. Check the logs for more details.
115023 HYPR_DISPLAY_CODE_ACTIONADAPT_ADDAPPPRO_DATA_INVALID
Operation Failed. Please try again or contact your support for more detail.
Add app profile data invalid.

What to do?

Internal SDK error. Check the logs for more details.
115024 HYPR_DISPLAY_CODE_ACTIONADAPT_PENDAUTHCHECK_EMPTY_LIST
Operation Failed. Please try again or contact your support for more detail.
The Pending Authentication list is empty.

What to do?

Internal SDK error. Check the logs for more details.
115100 HYPR_DISPLAY_CODE_ACTION_FAILED_ANDROID_VERSION_TOO_LOW
Operation Failed. Your device is not running a supported OS version.
The device is not running a supported OS version.

What to do?

User should update to the latest version of Android to continue using the app.
115101 HYPR_DISPLAY_CODE_ACTION_FAILED_HYPR_VERSION_TOO_LOW
Operation Failed. Your device is not using a supported version of the HYPR mobile application.
The device is not using a supported version of the HYPR mobile application.

What to do?

User should update to the latest version of the App.
115102 HYPR_DISPLAY_CODE_ACTION_FAILED_ANDROID_AND_HYPR_VERSION_TOO_LOW
Operation Failed. Your device is not running a supported OS version and is not using a supported version of the HYPR mobile app.
The device is not running a supported OS version and is not using a supported version of the HYPR mobile app.

What to do?

User should update to the latest version of iOS then update to the latest version of the App.
115150 HYPR_DISPLAY_CODE_ACTIONACT_DATA_APPPRODBID_NOT_SET
Operation Failed. Please try again or contact your support for more detail.
Action data app profile db id not set.

What to do?

Update to the supported Android OS version and HYPR version.
115151 HYPR_DISPLAY_CODE_ACTIONACT_DATA_DOMAINUSERDBID_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data domain user profile db id invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115152 HYPR_DISPLAY_CODE_ACTIONACT_DATA_DOMAINUSERDBID_NO_MATCH
Operation Failed. Please try again or contact your support for more detail.
Action data domain user profile db id no match.

What to do?

Update to the supported Android OS version and HYPR version.
115153 HYPR_DISPLAY_CODE_ACTIONACT_RPURL_SESSIONID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data rpurl or session id empty.

What to do?

Update to the supported Android OS version and HYPR version.
115154 HYPR_DISPLAY_CODE_ACTIONACT_OOBENTRYTYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data oobentrytype invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115155 HYPR_DISPLAY_CODE_ACTIONACT_OOBENTRYTYPE_DIRECT_PINORJSON_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data oobentrytype direct pin or json empty.

What to do?

Update to the supported Android OS version and HYPR version.
115156 HYPR_DISPLAY_CODE_ACTIONACT_OOBENTRYTYPE_MAGICLINK_TOKEN_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data oobentrytype magiclink token empty.

What to do?

Update to the supported Android OS version and HYPR version.
115157 HYPR_DISPLAY_CODE_ACTIONACT_OOBENTRYTYPE_MAGICLINK_RPURL_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data oobentrytype magiclink rpurl empty.

What to do?

Update to the supported Android OS version and HYPR version.
115158 HYPR_DISPLAY_CODE_ACTIONACT_MACHINEPRODBID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data machine profile db id emtpy.

What to do?

Update to the supported Android OS version and HYPR version.
115159 HYPR_DISPLAY_CODE_ACTIONACT_ADDAPPDATA_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data addappdata emtpy.

What to do?

Update to the supported Android OS version and HYPR version.
115160 HYPR_DISPLAY_CODE_ACTIONACT_ADDAPPDATA_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data addappdata invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115161 HYPR_DISPLAY_CODE_ACTIONACT_PUSHTOKEN_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data pushtoken empty.

What to do?

Update to the supported Android OS version and HYPR version.
115162 HYPR_DISPLAY_CODE_ACTIONACT_QRJSON_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Action data qrjson empty.

What to do?

Update to the supported Android OS version and HYPR version.
115163 HYPR_DISPLAY_CODE_ACTIONACT_QRJSON_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Action data qrjson invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115164 HYPR_DISPLAY_CODE_ACTIONACT_OFFLINEFIDOAUTH_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data offline fido auth invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115165 HYPR_DISPLAY_CODE_ACTIONACT_ACTION_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data action invalid.

What to do?

Update to the supported Android OS version and HYPR version.
115166 HYPR_DISPLAY_CODE_ACTIONACT_DATA_NULL
Operation Failed. Please try again or contact your support for more detail.
Action data null.

What to do?

Update to the supported Android OS version and HYPR version.
115167 HYPR_DISPLAY_CODE_ACTIONACT_DATA_INVALID
Operation Failed. Please try again or contact your support for more detail.
Action data invalid.

What to do?

Update to the supported Android OS version and HYPR version.

Cryptographic Checks (1152xx)
115200 HYPR_DISPLAY_CODE_PKCS12_CERT_EXPIRY_FAILED
Operation Failed. Please try again or contact your support for more detail.
Crypto issue with PKCS12 Certificate.

What to do?

Internal SDK error. Check the logs for more details.
115210 HYPR_DISPLAY_CODE_CRYPTO_ENC_LENGTH_ZERO
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115211 HYPR_DISPLAY_CODE_CRYPTO_ENC_LENGTH_MIN
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115220 HYPR_DISPLAY_CODE_CRYPTO_CONSTOK_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115221 HYPR_DISPLAY_CODE_CRYPTO_CONSTOK_VERHMAC
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115222 HYPR_DISPLAY_CODE_CRYPTO_CONSTOK_TCI_NULL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115230 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_VERSIG_LENGTH_ZERO
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115231 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_OFFWRAP_VERSIG_ZERO
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115232 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_VERSIG_FAIL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115233 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_VERSIG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115234 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_GET_KEYALIAS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115235 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_GET_KEYAGREE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115236 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_GET_ID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115240 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_MOBKEYPUB_TCI_NULL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115241 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_MOBKEYPUB_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115242 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_REG_FAIL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115243 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_REG_TCI_NULL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115244 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_REG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115245 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_AUTH_TCI_NULL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115246 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_AUTH_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115247 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_AUTHQR_TCI_NULL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115248 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_AUTHQR_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115249 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_NEXT_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115250 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_ADD_NEW_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115251 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_ADD_NEW_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115252 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_GET_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115200 HYPR_DISPLAY_CODE_PKCS12_CERT_EXPIRY_FAILED
Operation Failed. Please try again or contact your support for more detail.
Crypto issue with PKCS12 Certificate.

What to do?

Internal SDK error. Check the logs for more details.
115210 HYPR_DISPLAY_CODE_CRYPTO_ENC_LENGTH_ZERO
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115211 HYPR_DISPLAY_CODE_CRYPTO_ENC_LENGTH_MIN
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115220 HYPR_DISPLAY_CODE_CRYPTO_CONSTOK_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115221 HYPR_DISPLAY_CODE_CRYPTO_CONSTOK_VERHMAC
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115222 HYPR_DISPLAY_CODE_CRYPTO_CONSTOK_TCI_NULL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115230 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_VERSIG_LENGTH_ZERO
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115231 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_OFFWRAP_VERSIG_ZERO
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115232 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_VERSIG_FAIL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115233 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_VERSIG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115234 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_GET_KEYALIAS_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115235 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_GET_KEYAGREE_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115236 HYPR_DISPLAY_CODE_CRYPTO_OFFWRAP_GET_ID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115240 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_MOBKEYPUB_TCI_NULL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115241 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_MOBKEYPUB_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115242 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_REG_FAIL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115243 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_REG_TCI_NULL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115244 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_REG_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115245 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_AUTH_TCI_NULL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115246 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_AUTH_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115247 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_AUTHQR_TCI_NULL
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115248 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_AUTHQR_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115249 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_NEXT_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115250 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_ADD_NEW_EMPTY
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115251 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_ADD_NEW_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.
115252 HYPR_DISPLAY_CODE_CRYPTO_OFFMODE_GET_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

Database - Remote Device Checks (1153xx)
115301 HYPR_DISPLAY_CODE_RD_ADD_INFO_TO_CUR_RD_NULL_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
DB machine add info null exception.

What to do?

Internal SDK error. Check the logs for more details.
115302 HYPR_DISPLAY_CODE_RD_ADD_NEW_EMPTY_MACHINE_ID
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because machineId was empty.

What to do?

Internal SDK error. Check the logs for more details.
115303 HYPR_DISPLAY_CODE_RD_ADD_NEW_EMPTY_MACHINE_NAME
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because machineName was empty.

What to do?

Internal SDK error. Check the logs for more details.
115304 HYPR_DISPLAY_CODE_RD_ADD_NEW_EMPTY_MACHINE_TYPE
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because machineType was empty.

What to do?

Internal SDK error. Check the logs for more details.
115305 HYPR_DISPLAY_CODE_RD_ADD_NEW_EMPTY_MACHINE_USER_NAME
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because machineUsername was empty.

What to do?

Internal SDK error. Check the logs for more details.
115306 HYPR_DISPLAY_CODE_RD_ADD_NEW_EMPTY_SESSION_ID
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because sessionId was empty.

What to do?

Internal SDK error. Check the logs for more details.
115307 HYPR_DISPLAY_CODE_RD_ADD_NEW_ALREADY_EXISTS
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because machine already exists.

What to do?

Internal SDK error. Check the logs for more details.
115308 HYPR_DISPLAY_CODE_RD_SET_MACHINE_DISPLAY_NAME_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB machine set machine display name empty.

What to do?

Internal SDK error. Check the logs for more details.
115309 HYPR_DISPLAY_CODE_RD_SET_BY_POSITION_NONE_EXIST
Operation Failed. Please try again or contact your support for more detail.
DB machine set machine pos not exist.

What to do?

Internal SDK error. Check the logs for more details.
115310 HYPR_DISPLAY_CODE_RD_SET_BY_ID_NONE_EXIST
Operation Failed. Please try again or contact your support for more detail.
DB machine set machine id not exist.

What to do?

Internal SDK error. Check the logs for more details.
115330 HYPR_DISPLAY_CODE_RD_USERPRO_SETBYDBID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB user set id empty.

What to do?

Internal SDK error. Check the logs for more details.
115331 HYPR_DISPLAY_CODE_RD_USERPROO_GETMACHINE_DBID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB user get machine empty dbid param.

What to do?

Internal SDK error. Check the logs for more details.
115332 HYPR_DISPLAY_CODE_RD_USERPRO_GETMACHINE_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
BD user get machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115340 HYPR_DISPLAY_CODE_RD_APPPRO_ADDUSER_EXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile add user exists.

What to do?

Internal SDK error. Check the logs for more details.
115341 HYPR_DISPLAY_CODE_RD_APPPRO_DELUSER_BYNAME_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile delete user by name not exists.

What to do?

Internal SDK error. Check the logs for more details.
115342 HYPR_DISPLAY_CODE_RD_APPPRO_DELUSER_BYID_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile delete user by id not exists.

What to do?

Internal SDK error. Check the logs for more details.
115343 HYPR_DISPLAY_CODE_RD_APPPRO_SETCURUSER_BYNAME_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile set user by name not exists.

What to do?

Internal SDK error. Check the logs for more details.
115344 HYPR_DISPLAY_CODE_RD_APPPRO_SETCURUSER_BYPOS_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile set user by pos not exists.

What to do?

Internal SDK error. Check the logs for more details.
115345 HYPR_DISPLAY_CODE_RD_APPPRO_GETUSER_DBID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB app profile get user dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.
115346 HYPR_DISPLAY_CODE_RD_APPPRO_GETUSER_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile get user does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115347 HYPR_DISPLAY_CODE_RD_APPPRO_GETCURUSER_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile get current user does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115360 HYPR_DISPLAY_CODE_RD_APPPROS_ADDAPPPRO_EXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profiles add app profile already exists.

What to do?

Internal SDK error. Check the logs for more details.
115361 HYPR_DISPLAY_CODE_RD_APPPROS_DELAPPPRO_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profiles delete app profile not exists.

What to do?

Internal SDK error. Check the logs for more details.
115362 HYPR_DISPLAY_CODE_RD_APPPROS_SETAPPPRO_BYNAME_NOTEXIST
Operation Failed. Please try again or contact your support for more detail.
DB app profiles set app profile by name not exists.

What to do?

Internal SDK error. Check the logs for more details.
115363 HYPR_DISPLAY_CODE_RD_APPPROS_SETAPPPRO_BYURL_NOTEXIST
Operation Failed. Please try again or contact your support for more detail.
DB app profiles set app profile by url not exists.

What to do?

Internal SDK error. Check the logs for more details.
115364 HYPR_DISPLAY_CODE_RD_APPPROS_SETAPPPRO_BYID_NOTEXIST
Operation Failed. Please try again or contact your support for more detail.
DB app profiles set app profile by id not exists.

What to do?

Internal SDK error. Check the logs for more details.
115365 HYPR_DISPLAY_CODE_RD_APPPROS_SETAPPPRO_BYPOS_NOTEXIST
Operation Failed. Please try again or contact your support for more detail.
DB app profiles set app profile by position not exists.

What to do?

Internal SDK error. Check the logs for more details.
115366 HYPR_DISPLAY_CODE_RD_APPPROS_WEBLIMIT_REACHED
Limit reached. Please remove a web account and try again.
DB app profiles web limit reached.

What to do?

Internal SDK error. Check the logs for more details.
115367 HYPR_DISPLAY_CODE_RD_APPPROS_WSLIMIT_REACHED
Limit reached. Please remove a paired computer and try again.
DB app profiles workstation limit reached.

What to do?

Internal SDK error. Check the logs for more details.
115368 HYPR_DISPLAY_CODE_RD_APPPROS_WEBOVERRIDE_INVALID
Limit reached. Please remove a web account and try again.
DB app profiles web override invalid.

What to do?

Internal SDK error. Check the logs for more details.
115369 HYPR_DISPLAY_CODE_RD_APPPROS_WSOVERRIDE_INVALID
Limit reached. Please remove a paired computer and try again.
DB app profiles workstation override invalid.

What to do?

Internal SDK error. Check the logs for more details.
115370 HYPR_DISPLAY_CODE_RD_APPPROS_WEBRPLIMIT_REACHED
Limit reached. Please remove a web account and try again.
DB app profiles web rp limit reached.

What to do?

Internal SDK error. Check the logs for more details.
115371 HYPR_DISPLAY_CODE_RD_APPPROS_WSRPLIMIT_REACHED
Limit reached. Please remove a paired computer and try again.
DB app profiles workstation rp limit reached.

What to do?

Internal SDK error. Check the logs for more details.
115372 HYPR_DISPLAY_CODE_RD_APPPROS_WEBRPOVERRIDE_INVALID
Limit reached. Please remove a web account and try again.
DB app profiles web rp override invalid.

What to do?

Internal SDK error. Check the logs for more details.
115373 HYPR_DISPLAY_CODE_RD_APPPROS_WSRPOVERRIDE_INVALID
Limit reached. Please remove a paired computer and try again.
DB app profiles workstation rp override invalid.

What to do?

Internal SDK error. Check the logs for more details.
115374 HYPR_DISPLAY_CODE_RD_APPPROS_GETAPP_PARAM_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB app profile get app dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.
115375 HYPR_DISPLAY_CODE_RD_APPPROS_GETAPP_NOTFOUND
Operation Failed. Please try again or contact your support for more detail.
DB app profile get app does not exist..

What to do?

Internal SDK error. Check the logs for more details.
115376 HYPR_DISPLAY_CODE_RD_APPPROS_GETCURAPP_NOTFOUND
Operation Failed. Please try again or contact your support for more detail.
DB app profile get cur app not found.

What to do?

Internal SDK error. Check the logs for more details.
115377 HYPR_DISPLAY_CODE_RD_APPPROS_GETUSERPARAM_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB app profile get user dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.
115378 HYPR_DISPLAY_CODE_RD_APPPROS_GETUSER_NOTFOUND
Operation Failed. Please try again or contact your support for more detail.
DB app profile get user does not exist..

What to do?

Internal SDK error. Check the logs for more details.
115379 HYPR_DISPLAY_CODE_RD_APPPROS_GETMACHINEPARAM_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB app profile get machine dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.
115380 HYPR_DISPLAY_CODE_RD_APPPROS_GETMACHINE_NOTFOUND
Operation Failed. Please try again or contact your support for more detail.
DB app profile get machine does not exist..

What to do?

Internal SDK error. Check the logs for more details.
115301 HYPR_DISPLAY_CODE_RD_ADD_INFO_TO_CUR_RD_NULL_EXCEPTION
Operation Failed. Please try again or contact your support for more detail.
DB machine add info null exception.

What to do?

Internal SDK error. Check the logs for more details.
115302 HYPR_DISPLAY_CODE_RD_ADD_NEW_EMPTY_MACHINE_ID
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because machineId was empty.

What to do?

Internal SDK error. Check the logs for more details.
115303 HYPR_DISPLAY_CODE_RD_ADD_NEW_EMPTY_MACHINE_NAME
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because machineName was empty.

What to do?

Internal SDK error. Check the logs for more details.
115304 HYPR_DISPLAY_CODE_RD_ADD_NEW_EMPTY_MACHINE_TYPE
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because machineType was empty.

What to do?

Internal SDK error. Check the logs for more details.
115305 HYPR_DISPLAY_CODE_RD_ADD_NEW_EMPTY_MACHINE_USER_NAME
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because machineUsername was empty.

What to do?

Internal SDK error. Check the logs for more details.
115306 HYPR_DISPLAY_CODE_RD_ADD_NEW_EMPTY_SESSION_ID
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because sessionId was empty.

What to do?

Internal SDK error. Check the logs for more details.
115307 HYPR_DISPLAY_CODE_RD_ADD_NEW_ALREADY_EXISTS
Operation Failed. Please try again or contact your support for more detail.
Failed to add info to current device because machine already exists.

What to do?

Internal SDK error. Check the logs for more details.
115308 HYPR_DISPLAY_CODE_RD_SET_MACHINE_DISPLAY_NAME_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB machine set machine display name empty.

What to do?

Internal SDK error. Check the logs for more details.
115309 HYPR_DISPLAY_CODE_RD_SET_BY_POSITION_NONE_EXIST
Operation Failed. Please try again or contact your support for more detail.
DB machine set machine pos not exist.

What to do?

Internal SDK error. Check the logs for more details.
115310 HYPR_DISPLAY_CODE_RD_SET_BY_ID_NONE_EXIST
Operation Failed. Please try again or contact your support for more detail.
DB machine set machine id not exist.

What to do?

Internal SDK error. Check the logs for more details.
115330 HYPR_DISPLAY_CODE_RD_USERPRO_SETBYDBID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB user set id empty.

What to do?

Internal SDK error. Check the logs for more details.
115331 HYPR_DISPLAY_CODE_RD_USERPROO_GETMACHINE_DBID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB user get machine empty dbid param.

What to do?

Internal SDK error. Check the logs for more details.
115332 HYPR_DISPLAY_CODE_RD_USERPRO_GETMACHINE_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
BD user get machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115340 HYPR_DISPLAY_CODE_RD_APPPRO_ADDUSER_EXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile add user exists.

What to do?

Internal SDK error. Check the logs for more details.
115341 HYPR_DISPLAY_CODE_RD_APPPRO_DELUSER_BYNAME_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile delete user by name not exists.

What to do?

Internal SDK error. Check the logs for more details.
115342 HYPR_DISPLAY_CODE_RD_APPPRO_DELUSER_BYID_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile delete user by id not exists.

What to do?

Internal SDK error. Check the logs for more details.
115343 HYPR_DISPLAY_CODE_RD_APPPRO_SETCURUSER_BYNAME_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile set user by name not exists.

What to do?

Internal SDK error. Check the logs for more details.
115344 HYPR_DISPLAY_CODE_RD_APPPRO_SETCURUSER_BYPOS_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile set user by pos not exists.

What to do?

Internal SDK error. Check the logs for more details.
115345 HYPR_DISPLAY_CODE_RD_APPPRO_GETUSER_DBID_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB app profile get user dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.
115346 HYPR_DISPLAY_CODE_RD_APPPRO_GETUSER_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile get user does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115347 HYPR_DISPLAY_CODE_RD_APPPRO_GETCURUSER_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profile get current user does not exist.

What to do?

Internal SDK error. Check the logs for more details.
115360 HYPR_DISPLAY_CODE_RD_APPPROS_ADDAPPPRO_EXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profiles add app profile already exists.

What to do?

Internal SDK error. Check the logs for more details.
115361 HYPR_DISPLAY_CODE_RD_APPPROS_DELAPPPRO_NOTEXISTS
Operation Failed. Please try again or contact your support for more detail.
DB app profiles delete app profile not exists.

What to do?

Internal SDK error. Check the logs for more details.
115362 HYPR_DISPLAY_CODE_RD_APPPROS_SETAPPPRO_BYNAME_NOTEXIST
Operation Failed. Please try again or contact your support for more detail.
DB app profiles set app profile by name not exists.

What to do?

Internal SDK error. Check the logs for more details.
115363 HYPR_DISPLAY_CODE_RD_APPPROS_SETAPPPRO_BYURL_NOTEXIST
Operation Failed. Please try again or contact your support for more detail.
DB app profiles set app profile by url not exists.

What to do?

Internal SDK error. Check the logs for more details.
115364 HYPR_DISPLAY_CODE_RD_APPPROS_SETAPPPRO_BYID_NOTEXIST
Operation Failed. Please try again or contact your support for more detail.
DB app profiles set app profile by id not exists.

What to do?

Internal SDK error. Check the logs for more details.
115365 HYPR_DISPLAY_CODE_RD_APPPROS_SETAPPPRO_BYPOS_NOTEXIST
Operation Failed. Please try again or contact your support for more detail.
DB app profiles set app profile by position not exists.

What to do?

Internal SDK error. Check the logs for more details.
115366 HYPR_DISPLAY_CODE_RD_APPPROS_WEBLIMIT_REACHED
Limit reached. Please remove a web account and try again.
DB app profiles web limit reached.

What to do?

Internal SDK error. Check the logs for more details.
115367 HYPR_DISPLAY_CODE_RD_APPPROS_WSLIMIT_REACHED
Limit reached. Please remove a paired computer and try again.
DB app profiles workstation limit reached.

What to do?

Internal SDK error. Check the logs for more details.
115368 HYPR_DISPLAY_CODE_RD_APPPROS_WEBOVERRIDE_INVALID
Limit reached. Please remove a web account and try again.
DB app profiles web override invalid.

What to do?

Internal SDK error. Check the logs for more details.
115369 HYPR_DISPLAY_CODE_RD_APPPROS_WSOVERRIDE_INVALID
Limit reached. Please remove a paired computer and try again.
DB app profiles workstation override invalid.

What to do?

Internal SDK error. Check the logs for more details.
115370 HYPR_DISPLAY_CODE_RD_APPPROS_WEBRPLIMIT_REACHED
Limit reached. Please remove a web account and try again.
DB app profiles web rp limit reached.

What to do?

Internal SDK error. Check the logs for more details.
115371 HYPR_DISPLAY_CODE_RD_APPPROS_WSRPLIMIT_REACHED
Limit reached. Please remove a paired computer and try again.
DB app profiles workstation rp limit reached.

What to do?

Internal SDK error. Check the logs for more details.
115372 HYPR_DISPLAY_CODE_RD_APPPROS_WEBRPOVERRIDE_INVALID
Limit reached. Please remove a web account and try again.
DB app profiles web rp override invalid.

What to do?

Internal SDK error. Check the logs for more details.
115373 HYPR_DISPLAY_CODE_RD_APPPROS_WSRPOVERRIDE_INVALID
Limit reached. Please remove a paired computer and try again.
DB app profiles workstation rp override invalid.

What to do?

Internal SDK error. Check the logs for more details.
115374 HYPR_DISPLAY_CODE_RD_APPPROS_GETAPP_PARAM_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB app profile get app dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.
115375 HYPR_DISPLAY_CODE_RD_APPPROS_GETAPP_NOTFOUND
Operation Failed. Please try again or contact your support for more detail.
DB app profile get app does not exist..

What to do?

Internal SDK error. Check the logs for more details.
115376 HYPR_DISPLAY_CODE_RD_APPPROS_GETCURAPP_NOTFOUND
Operation Failed. Please try again or contact your support for more detail.
DB app profile get cur app not found.

What to do?

Internal SDK error. Check the logs for more details.
115377 HYPR_DISPLAY_CODE_RD_APPPROS_GETUSERPARAM_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB app profile get user dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.
115378 HYPR_DISPLAY_CODE_RD_APPPROS_GETUSER_NOTFOUND
Operation Failed. Please try again or contact your support for more detail.
DB app profile get user does not exist..

What to do?

Internal SDK error. Check the logs for more details.
115379 HYPR_DISPLAY_CODE_RD_APPPROS_GETMACHINEPARAM_EMPTY
Operation Failed. Please try again or contact your support for more detail.
DB app profile get machine dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.
115380 HYPR_DISPLAY_CODE_RD_APPPROS_GETMACHINE_NOTFOUND
Operation Failed. Please try again or contact your support for more detail.
DB app profile get machine does not exist..

What to do?

Internal SDK error. Check the logs for more details.
Back to Top

User Agent (1160xx)


116000 HYPR_DISPLAY_CODE_UA_OPDATA_INVALID
Operation Failed. Please try again or contact your support for more detail.
User Agent opdata invalid.

What to do?

Internal SDK error. Check the logs for more details.
116001 HYPR_DISPLAY_CODE_UA_CALLBACK_NULL
Operation Failed. Please try again or contact your support for more detail.
User Agent callback null.

What to do?

Internal SDK error. Check the logs for more details.
116002 HYPR_DISPLAY_CODE_UA_REQTYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
User Agent request type invalid.

What to do?

Internal SDK error. Check the logs for more details.
116010 Operation Failed. Please try again or contact your support for more detail. User Agent Op success method invalid.

What to do?

Internal SDK error. Check the logs for more details.
116011 Operation Failed. Please try again or contact your support for more detail. User Agent Op device setup instance invalid.

What to do?

Internal SDK error. Check the logs for more details.
116012 Operation Failed. Please try again or contact your support for more detail. User Agent Op api version invalid.

What to do?

Internal SDK error. Check the logs for more details.
116013 Operation Failed. Please try again or contact your support for more detail. User Agent Op offline unlock machine invalid.

What to do?

Internal SDK error. Check the logs for more details.
116014 Operation Failed. Please try again or contact your support for more detail. User Agent Op offline unlock prefetch request empty.

What to do?

Internal SDK error. Check the logs for more details.
116015 Operation Failed. Please try again or contact your support for more detail. User Agent Op machine status instance invalid.

What to do?

Internal SDK error. Check the logs for more details.
116016 Operation Failed. Please try again or contact your support for more detail. User Agent Op machine status exception.

What to do?

Internal SDK error. Check the logs for more details.
116017 Operation Failed. Please try again or contact your support for more detail. User Agent Op machine status remove success.

What to do?

Internal SDK error. Check the logs for more details.
116018 Operation Failed. Please try again or contact your support for more detail. User Agent Op update push token empty.

What to do?

Internal SDK error. Check the logs for more details.
116019 Operation Failed. Please try again or contact your support for more detail. User Agent Op update push token app profile invalid.

What to do?

Internal SDK error. Check the logs for more details.
116020 Operation Failed. Please try again or contact your support for more detail. User Agent Op fido operation aaidlist not supported.

What to do?

Internal SDK error. Check the logs for more details.
116021 Operation Failed. Please try again or contact your support for more detail. User Agent Op fido operation request invalid.

What to do?

Internal SDK error. Check the logs for more details.
116022 Operation Failed. Please try again or contact your support for more detail. User Agent Op fido operation instance invalid.

What to do?

Internal SDK error. Check the logs for more details.
116000 HYPR_DISPLAY_CODE_UA_OPDATA_INVALID
Operation Failed. Please try again or contact your support for more detail.
User Agent opdata invalid.

What to do?

Internal SDK error. Check the logs for more details.
116001 HYPR_DISPLAY_CODE_UA_CALLBACK_NULL
Operation Failed. Please try again or contact your support for more detail.
User Agent callback null.

What to do?

Internal SDK error. Check the logs for more details.
116002 HYPR_DISPLAY_CODE_UA_REQTYPE_INVALID
Operation Failed. Please try again or contact your support for more detail.
User Agent request type invalid.

What to do?

Internal SDK error. Check the logs for more details.
116010 Operation Failed. Please try again or contact your support for more detail. User Agent Op success method invalid.

What to do?

Internal SDK error. Check the logs for more details.
116011 Operation Failed. Please try again or contact your support for more detail. User Agent Op device setup instance invalid.

What to do?

Internal SDK error. Check the logs for more details.
116012 Operation Failed. Please try again or contact your support for more detail. User Agent Op api version invalid.

What to do?

Internal SDK error. Check the logs for more details.
116013 Operation Failed. Please try again or contact your support for more detail. User Agent Op offline unlock machine invalid.

What to do?

Internal SDK error. Check the logs for more details.
116014 Operation Failed. Please try again or contact your support for more detail. User Agent Op offline unlock prefetch request empty.

What to do?

Internal SDK error. Check the logs for more details.
116015 Operation Failed. Please try again or contact your support for more detail. User Agent Op machine status instance invalid.

What to do?

Internal SDK error. Check the logs for more details.
116016 Operation Failed. Please try again or contact your support for more detail. User Agent Op machine status exception.

What to do?

Internal SDK error. Check the logs for more details.
116017 Operation Failed. Please try again or contact your support for more detail. User Agent Op machine status remove success.

What to do?

Internal SDK error. Check the logs for more details.
116018 Operation Failed. Please try again or contact your support for more detail. User Agent Op update push token empty.

What to do?

Internal SDK error. Check the logs for more details.
116019 Operation Failed. Please try again or contact your support for more detail. User Agent Op update push token app profile invalid.

What to do?

Internal SDK error. Check the logs for more details.
116020 Operation Failed. Please try again or contact your support for more detail. User Agent Op fido operation aaidlist not supported.

What to do?

Internal SDK error. Check the logs for more details.
116021 Operation Failed. Please try again or contact your support for more detail. User Agent Op fido operation request invalid.

What to do?

Internal SDK error. Check the logs for more details.
116022 Operation Failed. Please try again or contact your support for more detail. User Agent Op fido operation instance invalid.

What to do?

Internal SDK error. Check the logs for more details.

Get Registrations AAIDs Activity (1161xx)
116100 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity opdata missing.

What to do?

Internal SDK error. Check the logs for more details.
116101 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity AAIDs JSON exception.

What to do?

Internal SDK error. Check the logs for more details.
116102 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity opdata null.

What to do?

Internal SDK error. Check the logs for more details.
116103 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity hyprpersona null.

What to do?

Internal SDK error. Check the logs for more details.
116104 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity activity regdata empty.

What to do?

Internal SDK error. Check the logs for more details.
116105 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity activity result request code invalid.

What to do?

Internal SDK error. Check the logs for more details.
116106 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity error result no status.

What to do?

Internal SDK error. Check the logs for more details.
116107 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity intent op null.

What to do?

Internal SDK error. Check the logs for more details.
116108 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity intent msg extra null.

What to do?

Internal SDK error. Check the logs for more details.
116109 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity intent uaf msg null.

What to do?

Internal SDK error. Check the logs for more details.
116110 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity fidointent type invalid.

What to do?

Internal SDK error. Check the logs for more details.
116111 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity callback invalid method.

What to do?

Internal SDK error. Check the logs for more details.
116112 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activitycallback instance invalid.

What to do?

Internal SDK error. Check the logs for more details.
116100 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity opdata missing.

What to do?

Internal SDK error. Check the logs for more details.
116101 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity AAIDs JSON exception.

What to do?

Internal SDK error. Check the logs for more details.
116102 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity opdata null.

What to do?

Internal SDK error. Check the logs for more details.
116103 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity hyprpersona null.

What to do?

Internal SDK error. Check the logs for more details.
116104 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity activity regdata empty.

What to do?

Internal SDK error. Check the logs for more details.
116105 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity activity result request code invalid.

What to do?

Internal SDK error. Check the logs for more details.
116106 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity error result no status.

What to do?

Internal SDK error. Check the logs for more details.
116107 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity intent op null.

What to do?

Internal SDK error. Check the logs for more details.
116108 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity intent msg extra null.

What to do?

Internal SDK error. Check the logs for more details.
116109 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity intent uaf msg null.

What to do?

Internal SDK error. Check the logs for more details.
116110 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity fidointent type invalid.

What to do?

Internal SDK error. Check the logs for more details.
116111 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activity callback invalid method.

What to do?

Internal SDK error. Check the logs for more details.
116112 Operation Failed. Please try again or contact your support for more detail. Get Registrations Activitycallback instance invalid.

What to do?

Internal SDK error. Check the logs for more details.
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Authenticators (111xxxx)



PIN Authenticator (1110xxx)
1110010 Authentication failed. Your PIN is incorrect. Please try again. Authentication PIN incorrect.

What to do?

Your PIN is incorrect. Please try again.
1110020 Operation failed. Your PIN is incorrect. Please contact your support for more detail. The PIN used during headless PIN registration was null.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110030 Operation failed. Your PIN is incorrect. Please contact your support for more detail. The PIN used during headless PIN authentication was null.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110040 Operation failed. Your PIN is incorrect. Please contact your support for more detail. The PIN used during Headless PIN Registration was invalid.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110050 Operation failed. Your PIN is incorrect. Please contact your support for more detail. The PIN used during headless PIN authentication was invalid.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110010 Authentication failed. Your PIN is incorrect. Please try again. Authentication PIN incorrect.

What to do?

Your PIN is incorrect. Please try again.
1110020 Operation failed. Your PIN is incorrect. Please contact your support for more detail. The PIN used during headless PIN registration was null.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110030 Operation failed. Your PIN is incorrect. Please contact your support for more detail. The PIN used during headless PIN authentication was null.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110040 Operation failed. Your PIN is incorrect. Please contact your support for more detail. The PIN used during Headless PIN Registration was invalid.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110050 Operation failed. Your PIN is incorrect. Please contact your support for more detail. The PIN used during headless PIN authentication was invalid.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.

Biometric Authenticator (1111xxx)
1111010 Operation failed. Biometric not recognized. Please try again. Biometric not recognized.

What to do?

Biometric not recognized. Please try again.
1111011 Operation failed. The ANDROID_BIOMETRIC_PROMPT_SECURITY feature may not be supported by this device. The feature ANDROID_BIOMETRIC_PROMPT_SECURITY is not supported on this device.

What to do?

Turn the ANDROID_BIOMETRIC_PROMPT_SECURITY feature off. Otherwise there is no other resolution for this device.
1111020 Operation failed. No biometrics found on this device. You must add one in your phone\'s settings. No biometrics found on this device.

What to do?

No biometrics found on this device. You must add one in your phone's settings.
1111030 Operation failed. Too many failure attempts. Please wait to retry. Too many failure attempts were made with the Biometric Prompt.

What to do?

Too many failure attempts. Please wait to retry.
1111040 Operation failed. Too many failure attempts. Biometric reader is locked. Please go to Android Settings and unlock biometrics. There were more fingerprint failures after the first lockout, resulting in the fingerprint reader being permanently locked.

What to do?

Too many failure attempts. Fingerprint reader is locked. Please go to Android Settings and unlock fingerprint.
1111050 Operation failed. Your request to authenticate this device didn\'t complete in time. Please try again. The biometric authentication took too long.

What to do?

Your request to authenticate this device didn't complete in time. Please try again.
1111060 Operation failed. Not enough storage is available. Please free up memory and try again. Not enough device storage is available for the operation to proceed.

What to do?

Please free up disk space and try again.
1111070 Operation failed. A new biometric was added to the device. Please re-register. A new biometric was added to the device and the FF is turned on to not allow that.

What to do?

Please re-register the device.
1111010 Operation failed. Biometric not recognized. Please try again. Biometric not recognized.

What to do?

Biometric not recognized. Please try again.
1111011 Operation failed. The ANDROID_BIOMETRIC_PROMPT_SECURITY feature may not be supported by this device. The feature ANDROID_BIOMETRIC_PROMPT_SECURITY is not supported on this device.

What to do?

Turn the ANDROID_BIOMETRIC_PROMPT_SECURITY feature off. Otherwise there is no other resolution for this device.
1111020 Operation failed. No biometrics found on this device. You must add one in your phone\'s settings. No biometrics found on this device.

What to do?

No biometrics found on this device. You must add one in your phone's settings.
1111030 Operation failed. Too many failure attempts. Please wait to retry. Too many failure attempts were made with the Biometric Prompt.

What to do?

Too many failure attempts. Please wait to retry.
1111040 Operation failed. Too many failure attempts. Biometric reader is locked. Please go to Android Settings and unlock biometrics. There were more fingerprint failures after the first lockout, resulting in the fingerprint reader being permanently locked.

What to do?

Too many failure attempts. Fingerprint reader is locked. Please go to Android Settings and unlock fingerprint.
1111050 Operation failed. Your request to authenticate this device didn\'t complete in time. Please try again. The biometric authentication took too long.

What to do?

Your request to authenticate this device didn't complete in time. Please try again.
1111060 Operation failed. Not enough storage is available. Please free up memory and try again. Not enough device storage is available for the operation to proceed.

What to do?

Please free up disk space and try again.
1111070 Operation failed. A new biometric was added to the device. Please re-register. A new biometric was added to the device and the FF is turned on to not allow that.

What to do?

Please re-register the device.

Face Authenticator (1112xxx)
1112010 Authentication failed. Something went wrong with your authentication method. Please try again. Generic face registration failed with an unknown cause.

What to do?

Please try again. If the issue persists, please contact your support.
1112010 Registration failed. Something went wrong with your authentication method. Please try again. Generic face authentication failed with an unknown cause.

What to do?

Please try again. If the issue persists, please contact your support.
1112020 Authentication failed. Your request to authenticate this device didn\'t complete in time. Please try again. The user was trying to authenticate with the Face Authenticator, but the authentication took longer than 30 seconds. This usually happens when someone is trying to authenticate with not registered biometrics or the camera couldn't recognize the user's face.

What to do?

1. The user should try to authenticate again and ensure that nothing prevents face recognition by the app. 2. The user should restart the device and try again if the steps above didn't help.
1112020 Registration failed. Your request to enroll this device didn\'t complete in time. Please try again. The user was trying to register with the Face Authenticator, but the authentication took longer than 30 seconds. This usually happens when someone is trying to authenticate with not registered biometrics or the camera couldn't recognize the user's face.

What to do?

1. The user should try to register again and ensure that nothing prevents face recognition by the app. 2. The user should restart the device and try again if the steps above didn't help.
1112030 Authentication failed. Something went wrong with your authentication method. Please try again. Face registration via Sensory failed.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1112040 Operation failed. This app needs permission to use the camera. Please enable it in the device settings. Sensory Face camera was denied when attempting to use face recognition.

What to do?

This app needs permission to use the camera. Please enable it in the device settings.
1112050 Authentication failed. No user registered with face authentication. Sensory Face no face registered.

What to do?

Be sure you are registered for face recognition.
1112060 Operation failed. Camera is currently not available. Please close any application which may have the camera in use. Physical hardware not available on device.

What to do?

Camera is currently not available. Please close any application which may have the camera in use.
1112070 Operation failed. Not enough storage is available. Please free up memory and try again. This issue indicates that there is not enough storage available on device when attempting to use face recognition.

What to do?

Not enough storage is available. Please free up memory and try again.

Voice Authenticator (1113xxx)
1113010 Authentication failed. Something went wrong with your authentication method. Please try again. Generic voice registration failed with an unknown cause.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113010 Authentication failed. Something went wrong with your authentication method. Please try again. Generic voice registration failed with an unknown cause.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113010 Registration failed. Something went wrong with your authentication method. Please try again. Generic voice authentication failed with an unknown cause.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113020 Authentication failed. Your request to authenticate this device didn\'t complete in time. Please try again. Sensory Voice authentication timed out.

What to do?

Your request to authenticate with this device didn't complete in time. Please try again.
1113030 Authentication failed. Something went wrong with your authentication method. Please try again. Voice registration failed due to Sensory returning this error code.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113030 Registration failed. Something went wrong with your authentication method. Please try again. Voice authentication failed due to Sensory returning this error code.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113040 Operation failed. This app needs permission to use the microphone. Please enable it in the device settings. Sensory Voice was denied microphone permissions when attempting to use voice recognition.

What to do?

This app needs permission to use the microphone. Please enable it in the device settings.
1113050 Authentication failed. No user registered with voice authentication. The user has not registered with voice authentication.

What to do?

Be sure that the user has registered voice authentication and try again.
1113060 Operation failed. Microphone is currently not available. Please close any application which may have the microphone in use. Microphone is currently not available.

What to do?

Please close any application which may have the microphone in use.
1113070 Operation failed. Not enough storage is available. Please free up memory and try again. This error indicates there is not enough storage available on device to complete an operation with the voice authenticator.

What to do?

Please free up memory and try again.
1113020 Authentication failed. Your request to authenticate this device didn\'t complete in time. Please try again. Sensory Voice authentication timed out.

What to do?

Your request to authenticate with this device didn't complete in time. Please try again.
1113030 Authentication failed. Something went wrong with your authentication method. Please try again. Voice registration failed due to Sensory returning this error code.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113030 Registration failed. Something went wrong with your authentication method. Please try again. Voice authentication failed due to Sensory returning this error code.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113040 Operation failed. This app needs permission to use the microphone. Please enable it in the device settings. Sensory Voice was denied microphone permissions when attempting to use voice recognition.

What to do?

This app needs permission to use the microphone. Please enable it in the device settings.
1113050 Authentication failed. No user registered with voice authentication. The user has not registered with voice authentication.

What to do?

Be sure that the user has registered voice authentication and try again.
1113060 Operation failed. Microphone is currently not available. Please close any application which may have the microphone in use. Microphone is currently not available.

What to do?

Please close any application which may have the microphone in use.
1113070 Operation failed. Not enough storage is available. Please free up memory and try again. This error indicates there is not enough storage available on device to complete an operation with the voice authenticator.

What to do?

Please free up memory and try again.

Palm Authenticator (1114xxx)
1114010 Registration failed. Something went wrong with your authentication method. Please try again. Palm registration failed due to error.

What to do?

Something went wrong with your authentication method. Please try again.
1114010 Registration failed. Something went wrong with your authentication method. Please try again. Palm registration failed due to error.

What to do?

Something went wrong with your authentication method. Please try again.
1114020 Authentication failed. Something went wrong with your authentication method. Please try again. Palm authentication failed due to error.

What to do?

Something went wrong with your authentication method. Please try again.
1114040 Operation failed. This app needs permission to use the camera. Please enable it in the device settings. Palm permissions denied.

What to do?

This app needs permission to use the camera. Please enable it in the device settings.
1114050 Authentication failed. Your request to authenticate this device did not complete in time. Please try again. Your request to authenticate this device didn't complete in time.

What to do?

Your request to authenticate this device didn't complete in time. Please try again.
1114070 HYPR_DISPLAY_CODE_HYPRLINK_ERROR_EMPTY_LINK
1114071 HYPR_DISPLAY_CODE_HYPRLINK_ERROR_MISSING_PARAMS
1114072 HYPR_DISPLAY_CODE_HYPRLINK_ERROR_INVALID_LINK
1114073 HYPR_DISPLAY_CODE_HYPRLINK_ERROR_ERROR_DATA
1114074 HYPR_DISPLAY_CODE_HYPRLINK_ERROR_MALFORMED_RESPONSE
1114075 HYPR_DISPLAY_CODE_HYPRLINK_ERROR_EXPIRED
1114050 Authentication failed. Your request to authenticate this device did not complete in time. Please try again. Your request to authenticate this device didn't complete in time.

What to do?

Your request to authenticate this device didn't complete in time. Please try again.

FIDO2 Errors (11200xxx)
11200000 HYPR_DISPLAY_CODE_FIDO2_ERROR What to do?

Try again or request support for more assistance.
11200001 HYPR_DISPLAY_CODE_FIDO2_CALLBACK_NOT_SET What to do?

Try again or request support for more assistance.
11200002 HYPR_DISPLAY_CODE_FIDO2_CREDENTIAL_NULL What to do?

Verify the user's HYPR configuration, then try again or request support for more assistance.
11200003 HYPR_DISPLAY_CODE_FIDO2_AUTH_USER_NOT_EXIST What to do?

Verify the user has been registered with HYPR, then try again or request support for more assistance.
11200004 HYPR_DISPLAY_CODE_FIDO2_ACTIVITY_NULL What to do?

Verify the user's HYPR configuration, then try again or request support for more assistance.
11200005 HYPR_DISPLAY_CODE_FIDO2_MACHINE_USERNAME_NOT_EXIST What to do?

Verify the user's HYPR configuration, then try again or request support for more assistance.
11200006 HYPR_DISPLAY_CODE_FIDO2_IDP_NOT_ENABLED What to do?

Try again or request support for more assistance.
11200007 HYPR_DISPLAY_CODE_FIDO2_IDP_NOT_CONTAIN_RPID What to do?

Verify the HYPR RP application/integration configuration, then try again or request support for more assistance.
11200008 HYPR_DISPLAY_CODE_FIDO2_CREDENTIAL_NOT_CREATED What to do?

Verify the user's HYPR configuration, then try again or request support for more assistance.
11200000 HYPR_DISPLAY_CODE_FIDO2_ERROR What to do?

Try again or request support for more assistance.
11200001 HYPR_DISPLAY_CODE_FIDO2_CALLBACK_NOT_SET What to do?

Try again or request support for more assistance.
11200002 HYPR_DISPLAY_CODE_FIDO2_CREDENTIAL_NULL What to do?

Verify the user's HYPR configuration, then try again or request support for more assistance.
11200003 HYPR_DISPLAY_CODE_FIDO2_AUTH_USER_NOT_EXIST What to do?

Verify the user has been registered with HYPR, then try again or request support for more assistance.
11200004 HYPR_DISPLAY_CODE_FIDO2_ACTIVITY_NULL What to do?

Verify the user's HYPR configuration, then try again or request support for more assistance.
11200005 HYPR_DISPLAY_CODE_FIDO2_MACHINE_USERNAME_NOT_EXIST What to do?

Verify the user's HYPR configuration, then try again or request support for more assistance.
11200006 HYPR_DISPLAY_CODE_FIDO2_IDP_NOT_ENABLED What to do?

Try again or request support for more assistance.
11200007 HYPR_DISPLAY_CODE_FIDO2_IDP_NOT_CONTAIN_RPID What to do?

Verify the HYPR RP application/integration configuration, then try again or request support for more assistance.
11200008 HYPR_DISPLAY_CODE_FIDO2_CREDENTIAL_NOT_CREATED What to do?

Verify the user's HYPR configuration, then try again or request support for more assistance.