Infosec

This folder is used for processes by Infrastructure and Security Team

Non-standard software installation approval requirements process
Prerequisites  If a user requires the installation of non-standard software, please escalate the ticket to InfoSec queue with the following informa...
Tue, 10 Jun, 2025 10:45 AM
Offboarding Administrator Account
Administrator Account Offboarding Process   Active Directory Disable account in Active Directory Remove all group memberships in Active Dir...
Tue, 10 Jun, 2025 10:45 AM
Netskope Blocked URL - Miscategorisation Process
Netskope Blocked URL - Miscategorisation Process If a Netskope justification comes through for a website which has been blocked due to a Miscategorisati...
Tue, 10 Jun, 2025 10:45 AM
Overseas Travel Access Policy Process for Helpdesk
How The Travel Policy Works. The purpose of this documentation is to show the process flow and necessary information on how to manage Overseas travel reques...
Fri, 5 Jun, 2026 1:42 PM
BeyondTrust Remote Access Work-around & Local Admin Account Password Access
This Article was created in Aug 2025 to assist in a BeyondTrust Remote Support Client issue. In Azure you will first need to set the below access for yours...
Wed, 29 Oct, 2025 2:54 PM
How to release emails from Defender/Egress Quarantine.
Emails which have been flagged as malicious will be sent directly to Quarantine, which resides in Defender.  Releasing an email from Quaranti...
Thu, 25 Sep, 2025 10:37 AM
Key Application & Active Directory privileged Process for Security and Infra
Key Application & Active Directory Privileged User Access Review Process Purpose: To ensure only current, authorized users retain privileged access ac...
Thu, 23 Oct, 2025 2:08 PM
Defender App Restriction – Known Issue: TPM Login Failure When Device Is Powered Off
Overview A potential issue has been identified through correlation of recent incidents involving Microsoft Defender App Restriction and Windows TPM behavi...
Tue, 21 Apr, 2026 11:59 AM