Infosec
This folder is used for processes by Infrastructure and Security Team
Prerequisites If a user requires the installation of non-standard software, please escalate the ticket to InfoSec queue with the following informa...
Tue, 10 Jun, 2025 10:45 AM
Prerequisites If a new Service Account is to be created please raise request with [email protected] with the following information. If the fo...
Tue, 30 Jun, 2026 2:05 PM
External user onboarding process Please note, this process excludes GBPO, and contractor accounts which do not require admin (-adm or -az-adm) accounts&...
Tue, 30 Jun, 2026 2:05 PM
Administrator Account Offboarding Process
Active Directory
Disable account in Active Directory
Remove all group memberships in Active Dir...
Tue, 10 Jun, 2025 10:45 AM
Netskope Blocked URL - Miscategorisation Process
If a Netskope justification comes through for a website which has been blocked due to a Miscategorisati...
Tue, 10 Jun, 2025 10:45 AM
How The Travel Policy Works. The purpose of this documentation is to show the process flow and necessary information on how to manage Overseas travel reques...
Fri, 5 Jun, 2026 1:42 PM
This Article was created in Aug 2025 to assist in a BeyondTrust Remote Support Client issue. In Azure you will first need to set the below access for yours...
Wed, 29 Oct, 2025 2:54 PM
Emails which have been flagged as malicious will be sent directly to Quarantine, which resides in Defender.
Releasing an email from Quaranti...
Fri, 12 Jun, 2026 11:40 AM
Code
Error
Cause and Resolution
10100
HYPRErrorInvalidParameters Parameters supplied were not valid for the specified operation.
What to do? Try again ...
Tue, 30 Jun, 2026 2:05 PM
Key Application & Active Directory Privileged User Access Review Process Purpose: To ensure only current, authorized users retain privileged access ac...
Thu, 23 Oct, 2025 2:08 PM