Helpdesk

1. Accessing remote servers using RDP with HYPR - Open ‘remote desktop connection’ - Enter desired remote connection - Select ‘more choices’ > ...

  1. Deleting paired devices via HYPR control centre- Workstation and web  Super administrators have access to perform all Workstation and Web tasks in HY...

Generating recover pin for users in below cases:  User forgetting phone for the day but in office User Windows Hello for business back-up methods ...

How to reset YubiKey to factory default Yubi keys when returned by users will need to be reset to default settings to remove all pairing to workstatio...

HYPR Error codes for troubleshooting - If a user comes across an error within HYPR App, take note of it  - Navigate to https://support.hypr.com/hc/e...

Delete ‘Windows Hello for Business’ container if user biometrics are nt working and user can not remember their pin.  This command helps delete all Windows...

Workstation app logs - Navigate to C:\Program Files\HYPR on users computer  - Copy the ‘Log’ Folder - Send through for external HYPR support tea...

Tips & Tricks 1. When unlocking your device, if the laptop is on screen saver mode, advise the user not to unlock via the HYPR app, this can cause...

Switching between ‘Standard’ and ‘Advanced’  views - Within the HYPR App, admin users will need to perform tasks that require changing the UI - This...

HYPR Vendor Support Details Zendesk Support Portal:  Helpdesk team have access to HYPR zendesk support portal via: https://support.hypr.com/hc/en-us...